Discussions
It’s that time of the year again! As we embrace the holiday cheer, we want to share an important announcement regarding our holiday schedule. Our dedicated team of NetSuite Support Gurus will be taking a short break to recharge during the holidays, from December 24, 2024, to January 1, 2025. We’ll be back in full swing, ready to assist you on January 2nd. During the break, feel free to explore the wealth of NetSuite resources on our platform.
As we celebrate the season's joys, we are incredibly grateful for your ongoing support and engagement. Have a fantastic holiday break, and let's gear up for an incredible 2025!
Here are some examples to get your creative juices flowing.
"Did I pay vendor John Doe last month?"
"Take me to my largest sales order for this month."
"What invoices haven't been paid yet?"
Credit card authorization nightmare since for years! How do you handle this...
We authorize the customers card when they place an order. Sometimes the items they ordered are on backorder, or they call us and make changes to the order, so it changes the total amount on their order.
For example, an original $100 authorized order could now be changed to a $85. We fulfill and bill the order at $85 but the authorization of $100 is showing on their credit card account as being deducted. I know that it is only an "authorization", or as the credit card companies sometimes call it a "soft charge", but the customer thinks we took $185 from them. We have to explain to them that the $100 one is only an "authorization" and this will expire in a few days, but some customers get irate and want the funds available to them