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Cybersource Netsuite Integration - Not Happy

edited Nov 28, 2019 10:57AM in Accounting / ERP 10 comments

We recently moved to Cybersource from Payflow thinking Cybersource would be a better choice and reduce our work but with the poor integration Netsuite has with Cybersource it looks like going back to Payflow is better. Cybersource is trying to see if they can work with Netsuite and fix all these issues but I don't know how fast they can do this.


We have many issues with Cybersource /Netsuite which are listed below in the order of priority.

1) This is the most important and frustrating one. If this is not fixed we cannot use Cybersource. We do not want to accept orders with Billing address not matching card on file (AVS as NN or CSV as N ). This is a basic requirement many website owners follow.  These orders are in reject queue in Cybersource. Netsuite is simply accepting those orders from customers. Once the order is received in Netsuite, Netsuite cancels and sends email with order cancelled message (with no reason). If there is a PO attached to the closed sales order, Netsuite does not close

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