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Why does changing the Customer on an Invoice change the sales price?

edited Oct 26, 2022 8:20PM in Ask A Guru 8 comments

We have a use case in our business where service provided for a product may be covered under warranty by the manufacturer.

When this occurs we have guided our accounting team to change the customer to the manufacturer. This allows us to send the invoice to the manufacturer (was customer) and to track receivables from the manufacturer.

When the user changes the customer on the invoice, the dollar amounts change to zero.

Two questions:

1) Is there a way to control this so that the dollar amount does not change

2) Is there a better process that we could follow to handle warranty invoicing against the manufacturer

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