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On Friday, October 10, 2025, at 8:00 PM Pacific Time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
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I tried to adapt this solution to my request but can seem to get it to work. I am looking to create a Saved Search that will send me an email when an existing customer who has not bought from us over the past 12 months has placed a new order. Does a post addressing this already exist?