Hey thanks! That was easy. Turns out there's a Cash Sale Refund in addition to the Customer Refund. ;) very handy trick- glad it helped. :D

Easy enough to find out.:D from an admin role, go into the cash sale refund screen. copy the URL switch to your accountant role paste in the URL it should tell you exactly what permissions you need to add to the role.

Angela, I don't follow your logic. In fact you are making an argument that Malin is not making. He never disagreed that the wording should be changed. He only said it was a matter of effort and priority. Either the PO is Posting or it is not. I don't see how stating on the page for GL Impact that this is a NON-POSTING…

Angela, I think you quite missed the point. I was trying to be polite by saying "I don't follow your logic". Let me be blunt: I find your argument illogical. By the way, I may not be an accountant, but I am not the idiot your message implies. Jim, I was in no way attempting to imply anything regarding your intelligence. As…

Malin, I hope you can appreciate the contradiction in terms of your statement. ;) Obviously a "non-posting transaction" should NOT even have a link called "GL Impact". For example, the Opportunity form/record doesn't have a "GL Impact" link, nor would I expect one. If it did, it would make me really wonder what's going on.…

retracted by user

Hi Angela, We (NetSuite) are in the process of hiring in both our major locations, and will be doing so through out 2008, for various positions. As we grow this will mean less wait times in the queue, quicker response times on case updates etc... Hope you found this information helpful. Thank you kindly, Phillip Weekes…

Hello Thomas, I have looked into and found Defect 134467 logged for this concen. This is currently being worked on and has been set to an S2. I do not any further updates at this time as to a time frame on a release. I will inquire for more details on your behalf, and have your case (641363) updated with any information as…

In looking into this a bit, I see that the restock option is only available on the item receipt form from the RMA. Since a credit memo is not subject to the receipt process, it appears to hit the gl directly- so it can't be used the same as RMA's- which give the restock option. Looks like a case of a workflow change,…

Curious- when you do your counts, are you entering the variances only, or count on all items- even those that are spot on?

It works pretty well, but then again our inventory is only 150 items and we only get a handful of adjustments with each physical. Maybe it gets a little more complicated when you get more SKUs. This is the process I use, but using a scanner to do the counts-allowing for lots of items and stock levels.. With high volume…

It's not just NetSuite. Unfortunately it's pervasive among many industries and goes back many years. Just plan on sending the same message two or three times. Have some fun with it: add a subliminal message like "the color is green" in the middle. Wow, that is funny. I love your style. ;)

OK, lets try a different tact- does this affect anyone else- in canadian or otherwise who use integrated shipping? Or does everyone just use Ozlink? Here is another bone of contention- when orders are placed on the website from foreign countries, it seems that sometimes, there are snarky characters that find their way in.…

Since Oz is not an option,does anyone know of any other options for Canadian shipping? There are so many isses, it is hard to believe that there arent at least some options.

Angelika, the fields that confuse you are actually related to integrated shipping- the ship method is ground, overnight, etc, tracking number is self defining, and these fields are picked up when an order confirmation e-mail is sent out, they are very handy fields, if you use integrated shipping. What are you trying to do?…

How weird. Never seen this one before.

Yeah, great point- if you dont use integrated shippng, nor fulfillment e-mails, I wonder why they are still mandatory fields? As a side note, I'm curious, how do you notify customers that an order has shipped? Do you provide them with anything- tracking number or otherwise?

Jim, From my own perspective, I would have to agree that QA/Testing has some problems. But in this case I think you're being unfair when you say that it's clear that no one tested this, because there are all manner of things (not just the actual page links) -- including configuration of servers and/or 3rd party software…

At this point, the problem had been laid out. The focus should now be on the solution and move on. Then we can all benefit from the lessons of shared mistakes, experiences and solutions. As a provider, I go for balance of priorities in Netsuite, i.e. product & support quality and continuous innovation for total customer…

I do not see 'all NS users' in his thread as you claim. I think you are letting your anger affect your vision. I'm not angry, no cause for me to be. It was in one of his last posts on the other thread that was pulled, not this one. ;) I believe he knows what I am talking about. :D

Jeff - thanks for the follow up. I did notice that your case was resolved although I believe that if the error message would have been more specific/clear, you could have resolved this on your own. Both your time and NetSuite Support's time are limited so any time we can eliminate some extra work we should. Sean Oh your…

With regard to your comments on self-implementation, Ray and I already had a detailed discussion about that on the "temporarily unavailable" thread. The grief of self-implementation is largely behind us. With all due respect, if this were true, then there may not have been a letter to begin with. I am going to go way out…

I dont think we have one specifically on this. The one I have is - http://www.skyytek.com/Info/Credit-card-prcocessing-netsuite but its more an insight into how all of this works. rather than specific use cases. Thanks, Ray.

granted, this is all in your opinion only, and your perception may not be the perception of the rest of us. Please refrain from including the words 'all NS users' as you did in your last thread. This implies that you speak for me, and I assure you, that is not the case.

Glad I could help. Have fun!

Let me see if I can dig out the whitepaper skyytek has on this- it is very helpful.

Hi Jeff, Still looking for that white paper, may have to ask Ray to dig it out. However, let me see if I can get you started here. Logging into your cybersource account, see if you can successfully run cards. If it is still in test mode, thats fine. If you cannot run a card successfully from here, call cybersource. Once…

what should not be happenning? The pop up itself? or the pop up displaying to the customer? Are the items in stock?

Can anyone can help me figure this out? I'v registered my FedEx account number and added shiping items to a list, but when I click on 'FedEx Real-Time Rate' the option does not show up for online customers. When I click on other shipping rates, it will show up, but I don't want those other shipping rates. I've checked…

wow, progress. Someone is listening.....very cool.