Thanks Bry, I'm aware of the overriding Out of Stock Message field on the item records. I was just hoping there might be an easier fix perhaps in the site customization. Based on your concerns about the theme not being linked properly, I think I will first see if the item record field works and update all of my item…

Ah, it's just Email. Thanks Alex

System is actually a user, I think it has an internal id of -2(?) if that's of any help. Otherwise perhaps it looks like you'll need to make an additional field of just a 'is user' checkbox and have the workflow update that if the user is -2.

Mm, thanks for all the advice. The provider isn't offering documentation on the bundle so I think I'll do a lot of testing in Sandbox to see what processes are affected by removing it, if swapping to the other public bundle does anything to resolve the issue, or disabling the deployment of the User Event Script on the…

Hi @Richard James Uri-Oracle, thanks very much for your feedback. I haven't had time yet, just back after a long weekend. I'll be sure to give an update when I can as this is an important issue to me. Thank you so much~

I don't think it's a Net Suite bundle, but it is shared publicly. On my list of bundles it says it's the Advanced Terms, ID 355002. Though when I search for it to install it says it's ID is 504839. It was installed by RSM, who own 504839 but instead they installed 355002. 355002, whilst it otherwise appears identical, is…

So these records don't have a Payment Method field because the payment method is implied by whichever form is used? I'm just worried about any customizations that might rely on the payment method field. I wasn't with this company during implementation, so I'll need to do some research first.

Oh, it appears Invoice isn't even set up as a payment method, perhaps I need to start here? But if Invoice isn't set up as a payment method, without even any payment visuals, how does it show up on my Web Store as an option?

Hi @Bry Cabria-Oracle , I've gone ahead and started working to set this up. It appears to be recognizing the method and creating the SOs with different forms, but now the Payment Method field doesn't seem to be available on either of these custom forms. D'you have any idea why this might be? Here on my usual form it…

I'm leaning on the idea that I've had this wrong from the start and the quantity has never been an integer. Fixed the pricing otherwise, remember to have your backups!

Thank you Patrick! My user want to webquery the report, I don't have any experience with this but according to him it can't be done on a Saved Search. Unless that's wrong, I'm afraid a Saved Search isn't a suitable replacement. But we'll make do without.

Hi all, thank you for the insights, it did lead me to reviewing everything again and finding the solution. I unfortunately gave you a red herring, I did find the defaulting being overwritten in a script written by the same people who said there shouldn't be any automation overwriting this field! 🤣 Hence why I thought my…

Thank you. I did reach out to them and they said I would need to pay the $1,499 a year to keep the library hosted locally. I've chosen to work on recreating the script myself using a Suitelet and the serverWidgets module.

Oh, I think the library is free? I have absolutely no idea what file I'm looking for in here though.

Thank you very much for that incredibly detailed response Jam. I think the Single Matrix with Custom Logic approach will suit my use case the best. We'll have multiple sizes of heat transfer clothes but won't want the various logos and company customizations to be available to other customers or have the option to appear…

Thanks for that detailed approach. I think what I'm leaning towards doing instead however is to create a field on the customer record that'll be a custom Spend Group field. Unless there's some reason to be using the native Grouping than creating my own? Otherwise, I'm just going to run a Map/Reduce script each month with a…

Thank you! This does appear to be working. I'll just need tweak my script to format the date in this way.

Yea, NetSuite support said the same thing. Rather infuriating that Cybersource has it all written up in the documentation on how to set up the other payment methods for NetSuite if it doesn't even work.

Thank you for the suggestion but I'm not sure how to implement it, sorry. It's either not showing results when used as a result or throwing an error if used as a criteria (unrecognized field). I'm not interested in seeing the results though. The only result I was to see is the name of each customer that spent less than…

Ah, that wasn't at all what I meant. But I'm glad it helped lead you to a solution, haha. 😁

Could I just check, did you fill the vendor name for the item into the Code column of the vendor record on the item? As in your first screenshot of the original post it is empty, and I believe that's where it's expecting to get the Vendor Name from.

Thank you as always for your valuable input @Bry Cabria-Oracle

I was able to identify the differences and everything appears to be working correctly again after making the necessary changes.

The above answer shows correctly where to edit the timing and parameters of the Billing Operation. This creates the Invoices and emails them out. At the moment, I don't know if the following SA is entirely correct. https://suiteanswers.custhelp.com/app/answers/detail/a_id/75111/loc/en_US What mine does is use the To Be…

This points me in the right direction, thank you. But I need to do some testing to confirm it it seems.

I dunno if this is custom, native or from a bundle, but I found the list is under Setup > Company > Product Segments

Thanks Shiela, that does appear to be the correct location for changing the timings. Is there some way to define which email these goes to? Or will it always take the default email (id: email) address?

What is interesting is that it seems to be able to get these images on System Email Templates without even referencing the image? As far as I can tell

Sorry Patrick, I really appreciate the effort you've put into your response but I have lots to work on and we're happy with the data we're getting from this report without the tax. I'll come back if I run into a similar issue but at the moment I don't have the time to be changing the report or testing things that are no…

Thanks Bry, yea I figured this would a pretty niche case. I'll come back once I can get some more info or a solution out of our Cybersource provider or our SuiteCommerce implementation team.