@Kristoffer Viray-Oracle has found an alternative way to resolve this for us by embedding PDFs into the Saved Search template. Embed / Include a PDF file within an Advanced PDF Template — Oracle NetSuite Support Community I know this doesn't solve the Image sizing issues, but hopefully this alternative may help some other…

Thanks very much @Kristoffer Viray-Oracle I have taken your example and used it within my template, and it seems to work very well. I am displaying multiple PDFs (one per record result) so I have found you can 'close' the first PDF, insert the new 'sourced' PDF, and then 'open' a new PDF for the next part of the data. It…

@charoldson_20655 @Mikko De La Fuente-Oracle The System Notes show the SOAP Web Services are processing something on the Fulfilment (which I know, but can't easily control). My problem is the generic 'Suite Script' error is not telling me which of my processes (script or workflow) are being rejected because of this clash.…

@Mikko De La Fuente-Oracle - thanks that article is useful in explaining the contexts and how to exclude them from scripts / workflows. But I need to understand what order the 'After Submit' actions happen. I am assuming (but not 100% sure) that the Scripts shown on the 'Scripted Records' screen for the Item Fulfilment run…

Thanks for confirming @Gaurav_NS If I move this from a search to a Suitelet then I can probably overcome my original issue and display a linked JPG at the correct size / ratio Advanced PDF Control Image Size with correct Aspect Ratio — Oracle NetSuite Support Community I may have to do this - unfortunately there is some…

Thanks @Jack Daryl Espiel-Oracle It would appear we are going to have to instruct our users to only upload images of a certain dimension. I understand there is a limit to what help you can provide here, and how much NetSuite can influence the implementation of BFO / Freemarker used for Advanced PDF Templates. It is just…

Thanks @Jack Daryl Espiel-Oracle I'm not an expert developer, but from what I can understand of that script, it is using document.getElementById('image'); to get the attributes from the image shown on screen (the Java script is called 'onload'). This means that the image has to be written to screen before the size can be…

Thanks @Mikko De La Fuente-Oracle It is happening when saving an Item Fulfilment - but only intermittently - so it is going to be very difficult to test disabling workflows... I've tried putting some error trapping into one of my recently created scripts to see if I can see that showing in the Script Execution logs next…

Thanks Ivan - I was hoping to find a way of determining the size of the image already stored in NetSuite, and then use that to determine the scaling.....

Thanks @Jack Daryl Espiel-Oracle I've tested using 'auto' in the style and it doesn't seem to be recognised in the output document. I agree that resizing the images is unlikely to be practical. Is there any way (scripted if necessary) that we can determine the dimensions of the image stored in the document library? (and…

@Kristoffer Viray-Oracle - thanks for confirming - that limitation is really frustrating! I thought I had an answer using the {label.skuupcbarcode} field - but it seems that displays the Item Code, unless there is a UPC, then is shows the UPC.... I have been experimenting with UPC codes and bar code scanners, and I think…

@Mikko De La Fuente-Oracle - no I don't think that will work. The problem is that the information is 'missing' from the Estimate, but needs to be 'required' on the Sales Order. I can't make the fields mandatory on the Estimate (because initially the data will not be available), but it should be available before converting…

We'll close the quote and manually create a new replica - that should overcome this strange issue. I'm not going to waste any more of your (or my) time on this unless the problem becomes more widespread.

@Kristoffer Viray-Oracle - I have found the answer to this. My search does not have any Criteria to specify the Transaction. I run this search from a custom link on the Item Receipt transaction (which passes the document ID in the URL string as a filter) so that only items from that Receipt are shown. It would seem that…

Going back to my original example quote - I've converted this to a Sales Order again today. I've then selected the 'Standard Sales Order' form: I have Terms set in the drop down, and I have nothing selected in Payment Option - so why do I have all the other payment field showing (including some with * to indicate required…

Thank you - that's working as expected.

@Elychelle Gulen-Oracle This is happening across multiple roles / users / PCs, so it is not a caching issue. Which do you consider to be the 'correct' user interface for Payment Instruments. From memory, when we enabled Payment Instruments the older 'Payment Method' field was hidden, and the new 'Payment Option' field was…

This only happens very infrequently - I think it can happen from copying a Sales Order as well as from a Quote. But it is not all Quotes or Copies. We do have Payment Instruments enabled. Is it something about that particular quote - maybe it was created before we enabled Payment Instruments? How do I overcome this - do I…

@Elychelle Gulen-Oracle - thank you for explaining exactly how this is working - unfortunately I think that leaves us in a position where we will have to match virtually all our payments manually (which is very frustrating). All our customers are identified by a 8 character customer 'code' that is made up of letters and…

@Dominica Sevilla-Oracle Those explanations don't appear to relate to this issue. The Transaction has changed again this morning at 3:16am: The fulfilment only has one item on it: I've run a search for any transaction created today with that item on it: And it returns one quote created 10 minute ago: I tried your search:…

Thanks @Leonard Mallare-Oracle - that's really helpful!

@Leonard Mallare-Oracle Do you have any documentation / examples on the 'Java Native sort' you mentioned above? That could be something I would find useful in other scripts??

Thanks @Leonard Mallare-Oracle - the users changed their mind about what they wanted on the suitelet, so I don't have those searches running now. (users!!). Thanks for the info above - what you are suggesting could be the cause - however I'm still unsure why the two fields behave differently. TRANID is listed int he…

OK thanks - I've found two accounts like that - luckily I don't need these in my dashboard so it is just the one account we will need to enter manually each month...

@Jack Daryl Espiel-Oracle - I have looked at the Mass Update options you suggested (which are useful - I wasn't aware of those) - but in this case the Workflow is in the correct Workflow State (Approved) - it is just the Transaction that is showing incorrect. I'm not sure that the Mass Update would help in this case…

@Patrick Fresnosa-Oracle Thanks for your detailed explanations. Yes, it appears this account was originally the 'Retained Earnings' account. Is this the only account that behaves in this way? Or are there others that I need to look out for? Is there a visible setting on the account that identifies it as an account that…

@Mikko De La Fuente-Oracle I haven't had time to investigate this further, but I will look at what you suggest and see if it is feasible....

@Mikko De La Fuente-Oracle - I have added my vote to that enhancement, but as it has been open for 10 years (!) I do not expect any improvements to this functionality. As with many other elements of NetSuite, I will need to write my own functionality to replace NetSuite's poor implementation of functions....

@Mikko De La Fuente-Oracle - sorry - is there a similar context for the user? I've tried "user", "userid", "employee" This would probably be used more on a homepage dashboard rather than Customer Dashboard, but I would hope the functionality is there......

Thanks @Mikko De La Fuente-Oracle - I'm sure that is documented somewhere but I couldn't find it from multiple searches for this issue. That is working perfectly - thanks again!!