It looks like you are running the standard transaction audit trail under Transactions > Management > View Audit Trail. In order to see what changes were made to sales orders, try viewing the sales order audit trail by going to the sales order list > click the Audit Trail link on the list page > set criteria. This search…

This incident should be resolved now.

Operations are actively working on a resolution, but you can contact the Customer Support line to have your case attached to the Issue by calling 1-877-638-7848, option 2.

We are investigating an unexpected error when logging in and this may impact web services as well. Please submit a Support case and reference Issue 547189 : Unable to Login > Unexpected Error. The last updated from status.netsuite.com shows: An incident with the NetSuite service has resulted in intermittent login errors…

You can try using a transaction search similar to this solution 26862: 1. Navigate to Transactions> Management > Saved Searches > New2. In the New Saved Search Page, click on Transaction3. In the Saved Transaction Search Page, a. Enter name in the Search Title (for example, Alerts for Sales Order Created from Customer…

Hi @"ksage", do you have these settings enabled? 1. Go to the kit/package item then make sure to check - Display Components on Transactions 2. Go to Setup > Accounting > Accounting Preferences > Order Management subtab > check/enable Always Print Kit Items on Picking Tickets

Additional details were provided that may apply in this case. Another Issue documents this change via script / workflow in Issue: 545596 Sales Order/Cash Sale > Shipping Cost changed by a Scheduled Script. Alternate Solution: If you do not want to change the shipping cost, then you should update "shippingcostoverridden"…

That is a drawback using the workflow method. I checked and there is another Enhancement you can attach a case to: 352183 Advanced PDF/HTML template > Ability to include Grouped results/columns of a search within the template.

Hi @"JCirocco", the ability to specify an HTML/PDF template for scheduled emails is currently an Enhancement Request - 158910 Ability to use a template on Saved Search Emails. I saw another topic that suggested using a workflow to attach the template to your results - The only problem with the workflow method is it doesn't…

I haven't seen any similar cases reported recently. Have you tried running a deleted record search? Another option would be to try uploading the document using the standard item form.

Hi @"KMcC7808", you may be able to log in before the lockout expiration if you have another account administrator perform the following: Ask an Account Administrator to toggle the login access on their employee record. Here are the steps:1. Login as Administrator.2. Navigate to Lists > Employees > Employees.3. Edit the…

Hi 3958242, thank you for the detailed alternate solution. Support documented this change in Issue 545633 : Edit Sales Order/Invoice > Add New Items > Shipping Cost Changes to the Default Value. The notes indicate this behavior started on 6/14. Please file a Support case and reference this Issue to receive status updates.

Hi Jeff, this field was added to saved search metadata in 2018. The change was implemented as part of an enhancement request for this particular field to be available using search APIs, and also defaulted as a search column.

Thanks @"Chris Dobbins".

@"Chris Dobbins", thank you for your feedback. We take these concerns very seriously and I will escalate this to our account management leadership teams to determine the best ways to help. I saw your case regarding work orders but I can't say if this is related. I know we have an open Issue for the gateway timeout - Issue…

Not sure if you encountered this error, but it can be resolved by setting up more periods: User is trying to save a Bill with an attached amortization template and then the system throws an error: 'You are attempting to create an amortization or revenue recognition schedule outside the range of available accounting…

I've seen an example of this applied to a rate field, so something like this might work: <#setting number_format="0.00"><td>${item.custcol1}</td> Reference: http://freemarker.org/docs/ref_builtins_number.html#ref_builtin_string_for_number

Hi @"Chris Dobbins", there was an incident today in NA Northwest, NA Central, and NA East regions that resulted in short connectivity issues. Are you still running into this error and do you have a case number?

Unfortunately, the subsidiary field can't be changed in the UI, via Web Services, or using SuiteScript. We are tracking this request in Enhancement 295395 for sales orders and vendor bills.

Support documented this in Issue 545573 Customization > Scripting > Script Execution Logs > Script Logs missing after 6/22/19 Maintenance. The problem should be resolved now but an alternate solution was provided in case you are still experiencing this issue: Alternate Solution: - Create a Saved Server Script Log Search to…

Forms > Transaction > Packing Slip and Picking Ticket Forms are not available to be marked as Preferred. The ability to add Picking Ticket, Packing Slip and Remittance Slip types Forms to a role is currently filed as an Enhancement - 85329 Manage Role > Transaction Forms > Add permissions for Picking Ticket, Packing Slip,…

This is not currently possible using an item search. We are tracking the request in Enhancement 334154 - How to list all items with an amortization template on item saved search. An alternate solution may be to create a custom item field and use that field in your item search. On the Sourcing & Filtering tab, set: * Source…

Customers impacted by Cross-DC proxy shutdown will receive the following notification: Postponing the Internal NetSuite proxy behavior changeYou are receiving this notification because your account is scheduled to be removed from the Internal NetSuite proxy, that is routing some of your SuiteTalk SOAP web services requests…

Here's the example from SuiteAnswer 70935: 1) Navigate to Customization > Forms > Advanced PDF/HTML Templates.2) Customize Standard Sales Order PDF/HTML Template.3) Click Template Setup button >-- Enter a title.-- Mark/Unmark Template Is Preferred as needed.4) Click the Source Code view mode to enable FreeMarker/HTML…

Sourcing media files from the file cabinet currently works using both account-specific URL and non account-specific URL (URL generated when creating a new File in File Cabinet). My understanding is that no user action is required for this scenario before the proxy is disabled. Release time depends on various factors but…

Hi @"Drew Alvarez", this change should not impact the file cabinet. In testing, the APP url is in relative format when checkbox: "Available Without Login" is false. The APP url is on system (in my case system.na0.) domain when checkbox: "Available Without Login" is true - this is expected behavior.

I haven't seen any solutions to this but we are tracking the request in Enhancement 187610 > Summary: Custom Transaction Forms: Ability to lock on the column headers on the line items.

Hi @"Deborah Lang", the Enhancement Request is currently accepting votes and may be considered in a future release - Enhancement #167265 - Transactions > Purchase/ Vendors > Pay Bills : Ability to void checks in bulk.

Hi @"KMcC7808", thank you for the feedback. I know this was on the road map for some time and we made a couple of general announcements in the past. Our initial deprecation date targeted March 2019 but was extended to June 2019.

I found a transaction search that may provide similar results when adding your date criteria. SuiteAnswer 63516 shows the Inventory Numbers and Quantities on Snapshot Detail and Count Detail. 1. Navigate to Lists> Search> Saved Searches> New2. Choose Transaction as the Search Type3. Under the Criteria tab> Standard sub…