Robert Nedelkow-Oracle · Oracle NetSuite Community Manager · Admin

Hi @"sarahm_43874", if these customers will be part of a dynamic group (uses a saved search with specific criteria that lists the group's members), you can use the example in SuiteAnswer 20292 to import the members and add them to a dynamic search that can be selected in the campaign. For dynamic groups, NetSuite uses a…

rosse wrote:nlapiResolveURL is returning the depreciated URL Hi @"rosse", I checked internally and confirmed nlapiResolveURL returns the deprecated URL for now. nlapiResolveURL will return the current URL soon and the documentation will be updated.

Unfortunately, Inventory Detail on the sales order is required to access ${item.inventorydetail}. I checked with our SuiteScript team who suggested the sample script in SuiteAnswer 43172 may be modified to populate the bin number in a custom line field. For serialized/lot numbered items (w/ bins) - this might work, but…

There is a SuiteApp that provides End of Day Shipping Reports of all items released from the warehouse - Bundle ID: 47193. SuiteAnswer 39910 provides a short overview of the SuiteApp. If you have access to a sandbox, you can have the SuiteApp provisioned there first by contacting Support. 1. In your production account,…

@"Lewalsh11741", we plan to release the fix today (7/18) and the workaround of running "nlapiSubmitField ( 'salesorder' , recordId , 'shippingcostoverridden' , 'T' , false );" will no longer be necessary.

The error may be caused when dividing by zero. Generally, if you divide in a formula, use this format: Y/nullif(X,0) instead of Y/X.

We would like to inform you that the process of pulling the corrected exchange rates from Xignite into your NetSuite account is complete. We encourage you to review your foreign currency transactions, consolidated exchange rates, budget exchange rates, and any other processes you have in place that use and rely on exchange…

It looks like you are running the standard transaction audit trail under Transactions > Management > View Audit Trail. In order to see what changes were made to sales orders, try viewing the sales order audit trail by going to the sales order list > click the Audit Trail link on the list page > set criteria. This search…

This incident should be resolved now.

Operations are actively working on a resolution, but you can contact the Customer Support line to have your case attached to the Issue by calling 1-877-638-7848, option 2.

We are investigating an unexpected error when logging in and this may impact web services as well. Please submit a Support case and reference Issue 547189 : Unable to Login > Unexpected Error. The last updated from status.netsuite.com shows: An incident with the NetSuite service has resulted in intermittent login errors…

You can try using a transaction search similar to this solution 26862: 1. Navigate to Transactions> Management > Saved Searches > New2. In the New Saved Search Page, click on Transaction3. In the Saved Transaction Search Page, a. Enter name in the Search Title (for example, Alerts for Sales Order Created from Customer…

Hi @"ksage", do you have these settings enabled? 1. Go to the kit/package item then make sure to check - Display Components on Transactions 2. Go to Setup > Accounting > Accounting Preferences > Order Management subtab > check/enable Always Print Kit Items on Picking Tickets

Additional details were provided that may apply in this case. Another Issue documents this change via script / workflow in Issue: 545596 Sales Order/Cash Sale > Shipping Cost changed by a Scheduled Script. Alternate Solution: If you do not want to change the shipping cost, then you should update "shippingcostoverridden"…

That is a drawback using the workflow method. I checked and there is another Enhancement you can attach a case to: 352183 Advanced PDF/HTML template > Ability to include Grouped results/columns of a search within the template.

Hi @"JCirocco", the ability to specify an HTML/PDF template for scheduled emails is currently an Enhancement Request - 158910 Ability to use a template on Saved Search Emails. I saw another topic that suggested using a workflow to attach the template to your results - The only problem with the workflow method is it doesn't…

I haven't seen any similar cases reported recently. Have you tried running a deleted record search? Another option would be to try uploading the document using the standard item form.

Hi @"KMcC7808", you may be able to log in before the lockout expiration if you have another account administrator perform the following: Ask an Account Administrator to toggle the login access on their employee record. Here are the steps:1. Login as Administrator.2. Navigate to Lists > Employees > Employees.3. Edit the…

Hi 3958242, thank you for the detailed alternate solution. Support documented this change in Issue 545633 : Edit Sales Order/Invoice > Add New Items > Shipping Cost Changes to the Default Value. The notes indicate this behavior started on 6/14. Please file a Support case and reference this Issue to receive status updates.

Hi Jeff, this field was added to saved search metadata in 2018. The change was implemented as part of an enhancement request for this particular field to be available using search APIs, and also defaulted as a search column.

Thanks @"Chris Dobbins".

@"Chris Dobbins", thank you for your feedback. We take these concerns very seriously and I will escalate this to our account management leadership teams to determine the best ways to help. I saw your case regarding work orders but I can't say if this is related. I know we have an open Issue for the gateway timeout - Issue…

Not sure if you encountered this error, but it can be resolved by setting up more periods: User is trying to save a Bill with an attached amortization template and then the system throws an error: 'You are attempting to create an amortization or revenue recognition schedule outside the range of available accounting…

I've seen an example of this applied to a rate field, so something like this might work: <#setting number_format="0.00"><td>${item.custcol1}</td> Reference: http://freemarker.org/docs/ref_builtins_number.html#ref_builtin_string_for_number

Hi @"Chris Dobbins", there was an incident today in NA Northwest, NA Central, and NA East regions that resulted in short connectivity issues. Are you still running into this error and do you have a case number?

Unfortunately, the subsidiary field can't be changed in the UI, via Web Services, or using SuiteScript. We are tracking this request in Enhancement 295395 for sales orders and vendor bills.

Support documented this in Issue 545573 Customization > Scripting > Script Execution Logs > Script Logs missing after 6/22/19 Maintenance. The problem should be resolved now but an alternate solution was provided in case you are still experiencing this issue: Alternate Solution: - Create a Saved Server Script Log Search to…

Forms > Transaction > Packing Slip and Picking Ticket Forms are not available to be marked as Preferred. The ability to add Picking Ticket, Packing Slip and Remittance Slip types Forms to a role is currently filed as an Enhancement - 85329 Manage Role > Transaction Forms > Add permissions for Picking Ticket, Packing Slip,…

This is not currently possible using an item search. We are tracking the request in Enhancement 334154 - How to list all items with an amortization template on item saved search. An alternate solution may be to create a custom item field and use that field in your item search. On the Sourcing & Filtering tab, set: * Source…

Customers impacted by Cross-DC proxy shutdown will receive the following notification: Postponing the Internal NetSuite proxy behavior changeYou are receiving this notification because your account is scheduled to be removed from the Internal NetSuite proxy, that is routing some of your SuiteTalk SOAP web services requests…