Robert Nedelkow-Oracle · Oracle NetSuite Community Manager · Admin

Assem, a standard Support request using SuiteAnswers is fine and they will attach your case to the existing Defect.

Defect 502415 should be resolved now. Support will begin reaching out to customers with related cases to confirm the fix.

KaylaM, can you post the Defect # here?

I haven't seen this error since 2017.2. Support will need to investigate this further and may need to file a Defect.

Support is working on this and will follow up with you.

Our Engineers have completed testing and review of the fix to Defect 492614. The fix should be released shortly and your case will be updated once this is completed.

darrenhillconsulting, thanks for filing the case. Support is investigating and will provide an update asap.

Support also indicated that once SuitePromotions is disabled, this error is not reproducible.

An alternate solution was provided for sales orders: Alternate Solution: [LIST] [*]Create Sales Order with regular Inventory Item and Save [*]Edit the Order, put the correct Assembly Item and Save [/LIST]

RE: Invoices not showing user's email address - This topic covers the changes to email preferences in 2018.1.

Support filed Defect 498139 for this incident. Please submit a case and you will be notified once this is resolved .

Please report any performance issues to Support including specific reports and searches that are impacted.

The fix to Defect 490874 will be released to all accounts shortly. You should receive a case update once this is completed.

Jordan Manningham, Support is investigating your case and will contact you shortly.

This should be resolved now. The fix to Defect 490874 has been released to all accounts.

Support filed Defect 490874 : Work Orders in Release Status > Save > Notice (SuiteScript) | ReferenceError: “om” is not defined. Please contact Support and reference the Defect# to have your case attached and you will receive an update once a fix is available.

I haven't seen any downtime reported for production accounts, but some sandboxes may be affected.

This topic covers the change in email behavior.

CollectingWarehouse, Support filed Defect 492614 : Sales Order > Click Bill Button > An unexpected error has occurred. A fix is going to be released shortly. You will receive a notification if you already have a case attached.

I'm not seeing that IP listed but Support will be able to confirm for you. You can also check SuiteAnswer 9394 for more information regarding bounced email. Blocklist Lookup Results 208.46.212.196 is not listed in the SBL 208.46.212.196 is not listed in the PBL 208.46.212.196 is not listed in the XBL

Support will be able to troubleshoot this using the Error ID. Please submit a case and provide your details.

Support filed Defect 487643 for Inbound Email > Case capture > NetSuite could not process and create support case for inbound emails. The case captures appear to be delayed but eventually come through.

This incident is not yet resolved and is being actively worked on by our Operations team - we will continue to track this incident via Defect 486471.

I haven't heard anything specific to SuiteTalk but you can reach Support in a couple of ways if you are still experiencing this issue : Support by phone at 1877-NETSUITE, option 2 for Customer Service. Alternatively, you can send an email to support@netsuite.com if SuiteAnswers online case submission is unavailable.

Our engineers are actively working on a solution. A Defect# will be provided shortly. In the meantime, system2.netsuite.com may be used as an alternative. System2 provides an CDN-free network for those customers who prefer to access NetSuite on a network that does not include CDNs. You can use this network just like…

I'm not sure if this was discussed in your case, but SuiteAnswer 44003 mentions this solution: To ensure that the FedEx Real Time Shipping Costs calculated via NetSuite is same with FedEx website, users should have following shipping setup: Navigate to Setup > Accounting > Shipping > Carrier Registration tab > View/Open a…

https://status.netsuite.com/# shows the following message: An incident in our NA Northwest facility has resulted in a degradation in performance for customers local to that datacenter when using accounting functionality. 01:38 PM

Support filed Defect 489166 : Performance > SEA > Unable to Access NetSuite/Web Store. Please submit a case if you are still affected by this incident.

status.netsuite.com indicates this incident has been resolved. Please work with Support if you continue to experience any on-going issues: An incident in our NA Central facility has resulted in a degradation in network for customers local to that datacenter when using accounting functionality. 12:00 PM - 12:42 PM (Resolved)

This should be resolved now. Please work with Support if you continue to experience any on-going issues: An incident in our NA Central facility has resulted in a degradation in network for customers local to that datacenter when using accounting functionality. 12:00 PM - 01:50 PM (Resolved)