Robert Nedelkow-Oracle · Oracle NetSuite Community Manager · Admin

Hi Nicholas, The defect has been escalated and you will be contacted as soon as we receive an update. Thanks, Rob

I saw a similar case with the error, "Thermal Printer Error: System error 67 has occurred. The network name cannot be found." The following settings resolved the issue in this case: Net use LPT2: \\%ComputerName%\PrinterName Copy %1 LPT2 Net use LPT2: /Delete Make sure there is a space after the colon symbol (':')

Hi Mark, You can find related info in our Help Centre under topic: Permissions for Searches. Add the Publish Search permission: If you have Create level or higher for the Publish Search permission, you can share saved searches with other users, and set up alert emails and scheduled emails of saved search results. The…

Support has filed Defect 164560 for the email latency issue with highest priority. Thanks, Rob

Hi debweck, We currently have Enhancement 124404 for the ability to export Related Items from the item record. You can vote for this feature in the NetSuite Support Centre. Thanks, Rob

Hi purplelaner, This functionality is being tracked in Enhancement 1908 - Provide E-mail confirmation for transactional emails sent from NetSuite. You can vote for this feature in the NetSuite Support Center. Thanks, Rob

Hi sklett, Support has filed Defect 163341 for this and we are currently investigating. WORKAROUND: 1. Use prefix to open in edit mode like CU: for customer. This will work if there is only one result and Show List When Only One Result in Home > Set Preferences > Reporting/Search is disabled. Thanks, Rob

Evan, It would be great to get some documentation on how to properly install Google Analytics for proper tracking. When I search for instruction in the Help area, the document cannot be found. Thanks The SuiteAnswers Site has been updated with the latest info on using Google Analytics. In NetSuite, click the Support tab >…

One way to remove the Quick Add button on the portlet would be to disable inline editing for that portlet. Click the portlet setup link and set Allow Inline Editing = F > Save. We are tracking the ability to remove the Quick Add Button through a portlet preference in Enhancement 249695. Thanks,

We are currently investigating Defect 151550 - Sales Order already shipped through UPS > Packages Tab > Click on tracking Number Result: User receives message: "Shipment Tracking information not available". Workaround: The tracking number link is working on Shipping tab: 1. Transaction > Sales > Enter Sales Order > List 2.…

For those interested in voting, this is being tracked in Enhancement 23808 - Allow admin to set default color theme for their users. Thanks,

This error might occur when the web services feature for the custom role has the Web Services permission = View. If this is the case, try changing Web Services = Full. Hope this helps.

I agree completely. Also I have a quick question about giving contractors access. The person who has our admin account told me that he has to change his password every 60 days. If you give someone that access do they change the password or does the admin? Hi lauram, Administrators can set up password expiration in x amout…

This issue is being tracked under Defect 447570, if you would like to file a case and have it attached.

Hi deisouss, Please refer to this thread - https://usergroup.netsuite.com/users...-vulnerability

Rob - Is that the only way, short of 'turning off' Online Bill Pay? Nick - I'm constantly unchecking the box when creating a new customer, to that doesn't seem to work. thx, Angie S FilterSolution.com Angie, I believe this is the case with OBP. You can also vote for Enhancement 8193. Thanks, Rob

Hi Chase, You can use Onload client-side SuiteScript to default the check-box to false. Thanks, Rob

The study guide is available at http://www.netsuite.com/portal/servi...fication.shtml PDF

Contact the NetSuite Certification Team at certification@netsuite.com

A good place to start is with a base role and customize it depending on the permissions needed to do the job. The Show Role Differences feature lets you review the differences in permissions between roles : Setup > Users/Roles > User Management > Show Role Differences.

I'm sorry, when I say full access users, I'm referring to Full Access User licenses, not any full access role. There are a few SuiteAnswers that should help clarify license usage: [INDENT]Roles That Do Not Use Up Full User License (Answer Id: 37358) Determine Who Uses the Full Access User Licenses of an Account (Answer Id:…

Performance is another thing to consider. You can run a test with a small subset of records being updated with either the Workflow or the Mass Update to judge performance. A SuiteCloud Plus license unfortunately does not increase the number of threads or queues in relation to Workflows and Mass Updates. A SuiteCloud Plus…

The custitem id means it a custom item field that may have been applied to multiple item types. The best way to view where it resides and the type of field (integer, check box, etc) is from the field's list page at Customization > Lists, Records and Fields > click any of the field types to view them in a list. For more on…

Angela Roelle, Support will be able to confirm the time/date for your maintenance window. The incomplete notification problem is being tracked in Defect 518992 : Messages from Administrative Notifications may show special characters and do not display the correct date and/or time for the maintenance. Please contact Support…

I'm not aware of any report monitoring tools but the system can be optimized as a whole by following some general guidelines. SuiteAnswer 8968 helps administrators improve the performance of their NetSuite application and address performance issues that their NetSuite users may experience. The following topics can help to…

A sample script is provided in SuiteAnswer 34404 - Prevent losing data because of the error "Record has been changed". You may need to modify it to work for your record type. Here's a snippet: var startModifiedDate = null; function init() { startModifiedDate = nlapiGetFieldValue('lastmodifieddate'); } function saveRecord()…

Your Account Manager should be able to answer any questions about your storage / billing.

A couple of methods are documented in SuiteAnswers 14855 - https://netsuite.custhelp.com/app/an.../remove%20html and 18132 - https://netsuite.custhelp.com/app/answers/detail/a_id/18132/kw/remove%20html The first option is to create a macro in Excel to strip out the html or you could use something like…

SuiteAnswers Answer Id: 8926 provides the following explanation: [LIST] [*]If a subfolder is created under a parent folder after it has been restricted to a group, the subfolder inherits the parent folder's restriction unless you explicitly change the subfolder's restriction. [*]If a parent folder's restriction is changed…

Mass Updates > Files > Ability to Mass Update the restrictions applied to folders and sub-folders is being tracked in Enhancement 219335.