I didn't know that. I assumed a matrix child item was classified as a matrix item because you must create a matrix item to make a child item.

Maybe I didn't need to separate matrix and non-matrix, but I didn't want matrix parents in there. So, the first saved search was for "Matrix Child = yes" and the second saved search was for "Matrix item = no" and the third saved search was "Type = kit". We only send matrix child items to Amazon (not their parent's price).…

I did it with export, then CSV import ...but took a while. We have 5 or 6 price level and quantity pricing on most items. I started with an export of a search of non-matrix inventory items that had a column for most pricing fields. In my excel file, I had to purge all but "price level = x" as it exports every price level.…

NS should add "you must turn off duplicate check number warnings" to their current debit card instructions. Is there an enhancement to make the word "debit" immune from the duplicate warning? We want to used the word "debit" for checks that are really debit card transactions (as in the NS instructions) AND we don't want to…

Is there a way to make NS ignore the duplication of a check number ONLY when the check number is "debit"? their instructions say... To enter non-check debit transactions: 1. Click the Transactions tab. 2. On the Transactions page, under the Bank heading, click Write Checks. 3. On the Check page, verify that the correct…

Keith, Have they got the bugs worked out with all Cybersource/NetSuite compatibility issues? We have a Cybersource account, but we currently use Verisign. I didn't want to switch until I knew that they had any initial bugs worked out. What is your current recommendation for using Cybersource in NetSuite? -T

see thread called "Adjusting order causes excess inventory problem in NS". I was dealing with the same problem. The "refund item" needs to be a non-inventory service item. I still think that NS should reconsider messing with the inventory in that situation OR they need some sort of order alteration wizard that asks…

I agree that refunding through the cash sale should have an obvious way of not returning the item to inventory. In the mean time, there is a handy workaround. For a return of one widget with $10 cost, do this on your refund... Item.......Quantity........Rate.....Amount widget........0...............$10...........$10.....…

Paul, is NS now working perfectly with Cybersource? Can you even process credits to the customer's card without leaving NS? -Please advise, -Thanks, Tom

Can someone tell me the pros/cons of... Cybersource -vs- PayFlow Pro -vs- WorldPay -vs- SECpay T

Good news. Crediting a credit card FROM NetSuite to Cybersource works fine. You no longer have to leave NS to do the credit. All features work good, BUT two things you should know. 1. Any OLD sales orders that you RECEIVED through verisign (or any Non-Cybersource processor) before changing to Cybersource can not be…

Cybersource does not interact with Netsuite in any way for credit card credits. You are forced to get the actual customer credit in Cybersource's virtual terminal and then copy and past the info into the customer record in NS. It is very time-consuming and error-prone. Has this been fixed? If not, will it be fixed in…

I see that Cybersource has it's own way of accepting paypal payments. Has anyone tried Cybersource's paypal payment system in NetSuite? Does it work good? T

As I see it, THIS "universal payment interface" is the main benefit of CyberSource... Accept PayPal as a payment option without installing or managing a separate connection. One interface lets you process all payment types (credit cards, e-checks, Bill Me Later, PayPal, regional cards, bank transfers, direct debit, and…

Looking at the NetSuite v11.0.6 list of resolved issues, it only has ONE pertaining to Cybersource. it is issue#116690 which says... Cybersource> Accept payment > Can't process any custpymts, two required fields billTo_email, and merchantReferenceCode are not getting populated in the request. My question is to NetSuite and…

Has NS fixed OR given any idea as to their priority in fixing that Cybersource "credit card credits" issue? Keith, you mention "other issues" that are less significant. What are they? -Tom

This question is for CyberSource users... Have you been able to get CyberSource to work good with NS? Has NS worked out all the bugs? Would you recommend CyberSource? Please advise. Thanks, Tom

Thanks Keith, Has NS given you any idea as to their priority in fixing that "credit card credits" issue? You mention "other issues" that are less significant. What are they? -Tom

We have about a dozen items created with the word "special" at the front of the item's NAME and part number. We use them as holders for "odd ball items". We have SPECIAL "service items" and Special "non-inventory items". For instance, we may have... Special - Office Furniture Item Special - Office Consumable Item Special -…

Vote for Enhancement # 108679 This enhancement is from 2006, so don't hold your breath. Seems like it would have been an easy enhancement to add. -Tom

Yes, that would work. As much as I want that enhancement, I need the vendor price problem on Matrix items fixed much worse. See thread called " Two matrix item fixes needed ASAP". Any chance you could comment on the last post in that thread? T

"Enhancement request # 108679: Vendor-specific item pricing..." is NOT what I want. Yes, with Enhancement #108679, I could enter "item price" rather than "discount %", but I would still have to create thousands of pricing schedules and then match each one of them up with the thousands of items that they were created for. I…

We use that button appropriately when a customer asks for another emailed copy of their receipt. In the 2+ years that we have used NS, we haven't had a single accidentally emailed invoice. I guess we are a little more cautious with our clicks. If they do add a "warning feature", they should allow us to turn it off. -Tom

We are still getting the "unexpected error" from some roles. We get it from our "shipping role", but not from my admin role. The error is somehow related to the user role/permissions. -Tom

We have been using Mas 90 before we migrated to Netsuite and the process in mas 90 was really simple from the "receiving return" we had a choice to either 1.put the item back into inventory or not (mark as damaged) 2. Give the customer either a refund or create a new sales order 3. Return the item to the manufacturer…

NS has been very slow for us today. Anyone else?

To get started, see... https://usergroup.netsuite.com/users/showthread.php?t=12399&page=3 https://usergroup.netsuite.com/users/showthread.php?t=12399&page=5

You can do it WITHOUT using a workflow. You can do it right from any saved search. I can post detailed instructions, but it differs bases on what search criteria. If I get time, I'll post the set-up we're using on a saved search that sends out "please rate your experience" emails that ask our customers to rate our store 10…

Why in heaven did NS decided to include the signature on the email button and NOT within the case itself. I don't get it! I agree. Cases need signatures and "case merging" while they're at it. don't hold your breath. t Ps: we use a Mac app that keeps signatures in the clipboard. So, we can right click and drag down to one…

Thanks Lorne De Almeida, but that feature won't suffice. We need multiple signatures for each user. Some outgoing responses might end with "Please advise..." some might end with "Let me know if you need any further assistance..." and some might have the old "Thank You...". Let me know if I can be of any further assistance,…