Tom Dalton · Owner · Gold Medal

Can someone tell me the pros/cons of... Cybersource -vs- PayFlow Pro -vs- WorldPay -vs- SECpay T

Good news. Crediting a credit card FROM NetSuite to Cybersource works fine. You no longer have to leave NS to do the credit. All features work good, BUT two things you should know. 1. Any OLD sales orders that you RECEIVED through verisign (or any Non-Cybersource processor) before changing to Cybersource can not be…

Cybersource does not interact with Netsuite in any way for credit card credits. You are forced to get the actual customer credit in Cybersource's virtual terminal and then copy and past the info into the customer record in NS. It is very time-consuming and error-prone. Has this been fixed? If not, will it be fixed in…

I see that Cybersource has it's own way of accepting paypal payments. Has anyone tried Cybersource's paypal payment system in NetSuite? Does it work good? T

As I see it, THIS "universal payment interface" is the main benefit of CyberSource... Accept PayPal as a payment option without installing or managing a separate connection. One interface lets you process all payment types (credit cards, e-checks, Bill Me Later, PayPal, regional cards, bank transfers, direct debit, and…

Looking at the NetSuite v11.0.6 list of resolved issues, it only has ONE pertaining to Cybersource. it is issue#116690 which says... Cybersource> Accept payment > Can't process any custpymts, two required fields billTo_email, and merchantReferenceCode are not getting populated in the request. My question is to NetSuite and…

Has NS fixed OR given any idea as to their priority in fixing that Cybersource "credit card credits" issue? Keith, you mention "other issues" that are less significant. What are they? -Tom

This question is for CyberSource users... Have you been able to get CyberSource to work good with NS? Has NS worked out all the bugs? Would you recommend CyberSource? Please advise. Thanks, Tom

Thanks Keith, Has NS given you any idea as to their priority in fixing that "credit card credits" issue? You mention "other issues" that are less significant. What are they? -Tom

We have about a dozen items created with the word "special" at the front of the item's NAME and part number. We use them as holders for "odd ball items". We have SPECIAL "service items" and Special "non-inventory items". For instance, we may have... Special - Office Furniture Item Special - Office Consumable Item Special -…

Vote for Enhancement # 108679 This enhancement is from 2006, so don't hold your breath. Seems like it would have been an easy enhancement to add. -Tom

Yes, that would work. As much as I want that enhancement, I need the vendor price problem on Matrix items fixed much worse. See thread called " Two matrix item fixes needed ASAP". Any chance you could comment on the last post in that thread? T

"Enhancement request # 108679: Vendor-specific item pricing..." is NOT what I want. Yes, with Enhancement #108679, I could enter "item price" rather than "discount %", but I would still have to create thousands of pricing schedules and then match each one of them up with the thousands of items that they were created for. I…

We use that button appropriately when a customer asks for another emailed copy of their receipt. In the 2+ years that we have used NS, we haven't had a single accidentally emailed invoice. I guess we are a little more cautious with our clicks. If they do add a "warning feature", they should allow us to turn it off. -Tom

We are still getting the "unexpected error" from some roles. We get it from our "shipping role", but not from my admin role. The error is somehow related to the user role/permissions. -Tom

We have been using Mas 90 before we migrated to Netsuite and the process in mas 90 was really simple from the "receiving return" we had a choice to either 1.put the item back into inventory or not (mark as damaged) 2. Give the customer either a refund or create a new sales order 3. Return the item to the manufacturer…

NS has been very slow for us today. Anyone else?

To get started, see... https://usergroup.netsuite.com/users/showthread.php?t=12399&page=3 https://usergroup.netsuite.com/users/showthread.php?t=12399&page=5

You can do it WITHOUT using a workflow. You can do it right from any saved search. I can post detailed instructions, but it differs bases on what search criteria. If I get time, I'll post the set-up we're using on a saved search that sends out "please rate your experience" emails that ask our customers to rate our store 10…

Why in heaven did NS decided to include the signature on the email button and NOT within the case itself. I don't get it! I agree. Cases need signatures and "case merging" while they're at it. don't hold your breath. t Ps: we use a Mac app that keeps signatures in the clipboard. So, we can right click and drag down to one…

Thanks Lorne De Almeida, but that feature won't suffice. We need multiple signatures for each user. Some outgoing responses might end with "Please advise..." some might end with "Let me know if you need any further assistance..." and some might have the old "Thank You...". Let me know if I can be of any further assistance,…

Roscoe, Did you find someone? I'm looking for someone with similar qualifications to do some marketing automation for our company. -T

Is your image set to "Available Without Login = t"? T

Has anyone found a time of day or a day of the week that works better (as far as getting a higher view ratio)? -Tom Also, any good tips for increasing conversions (coupon offers. ..etc)?

We followed all steps and created our first email campaign. We ran it on a small test-group of customers. We did the last step (set campaign to status= execute). It has been an hour and the statistics in the campaign's "statistics tab" still say "# sent = 0". The report at "reports > marketing > Campaign Response Detail"…

What % is considered a good "Viewed Ratio"? What % is considered a good "Clicked Thru Ratio"? -Tom

Never mind. They just went out. I guess it was one of the slow days. -Tom

Our online case form asks our visitors for "company name". It puts the case in as anonymous case if they aren't logged in. I'm wanting it to put the company name that they entered into the main area of the case (in the back NS end). It mentions their name down in the system notes, but not anywhere else. I tried to do it…

Steve, I agree. We have different issues in the reports (explained in other UG posts) ...but we came to the same conclusion. -Tom

Will we be able to create a "shipping reports" after the v11.4 release that we are getting on Friday? -Tom