Robert Nedelkow-Oracle · Oracle NetSuite Community Manager · Admin

Enhancement 188904 would address this - Lists > Export via Excel > the ability to export Excel file in .xlsx format (MS Excel 2007 or Open Office 3) in addition to .xls.

Thank you for the update, Angela. Operations has indicated this is mostly resolved now and Support is reaching out to all customers who filed a case. Status.netsuite.com will be updated shortly.

A fix was released but has not been deployed to all datacenters. Support filed a follow up Defect 529524 for those accounts still impacted.

Support filed Defect 528193 : SuiteAnswers > Help Topic > Pop-up message "Help is unavailable because your connection has timed out. Please log in to the application and open the help window again." Please file a Support case referencing this defect and you will receive a notification once this is resolved. Alternate…

For reference, it's Defect 530153 Support > NetSuite Account Center > Storage Info Tab > "Could not determine customer compid" Error.

Support is tracking this issue in Defect 528291 :Web Store > Domains > Site is unreachable and returns DNS error. Operations is currently implementing the fix - ETA 15 mins.

farrago, there was an issue with SuiteAnswers case submission and we will be performing maintenance on Sunday Mar 10, 2019. Have you tried submitting the case today?

mark petzold, Support should be able to confirm the test window for you. The notification you received should still be valid if you haven't heard otherwise. I've seen reports of 401 errors due to the mandatory 2FA, so it was definitely enforced for select accounts today. Related topic:…

A problem was reported within the Application UI - Operations Engineers are aware of an issue with the NetSuite service. It is under active investigation and further details will be provided as soon as possible.

It seems to be working now using - https://netsuite.custhelp.com/app/home

I'm not sure if this is related but we currently have an issue with giving vendors and partners access. A Defect was filed and the fix is in the process of being released. Defect 526200 - Edit Employee, Partner, Vendor Record > Newly checked GIVE ACCESS = T > Save > An unexpected error has occurred

There were no recent incidents reported in EU regions, but the problem may be isolated to your account. If it's a specific report or performance in general, you can let Support know and they will investigate further.

jschneller, that is strange. I haven't seen any similar reports but I'll pass this on to our IVR team. I know there were some changes made to the SuiteAnswers online case form recently but nothing impacting our IVR.

Defect 526200 ETA is set for today's E-fix 1/24. New records will be impacted until the fix is released.

Support filed separate defects for the affected data centers. Please submit a case and you will be attached to the related defect.

Operations has indicated this issue should be resolved. The status page will be updated shortly.

Support filed Defect 524205 : Customization > Scripting > Script Debugger > Click here to log in to the SuiteScript Debugger domain. > Will not route to debugger in UI. Please submit a case and reference this Defect to have your case attached.

Support filed Defect 524231 for this incident. Operations Engineers are working to resolve this as soon as possible and updates will be posted on status.netsuite.com.

Support filed U1 Defect 526363 Login > Prompt to change the password > After changing the password keeps looping back to password change page. Please contact Support and reference this issue.

I've seen this happen in Chrome when using auto-fill to complete forms - fields like credit cards will auto-populate. To resolve this, you can try another browser that doesn't have any auto-fill info stored, or if using Chrome, sign out of the browser. In Chrome 71, if you sign-out first, it also allows you to clear…

Status.netsuite.com has been updated with the following: Operations Engineers are aware of an issue with the NetSuite service. It is under active investigation and further details will be provided as soon as possible. Please call Support at 1877-NETSUITE, option 2 for Customer Service if SuiteAnswers online case submission…

wcharbonneau, Thank you for sharing this with us. I will let our documentation team know about this and post here with any updates.

gmoscillo@triple-s.com, I haven't seen this behavior reported before. Normally the permission is displayed when additional permissions are required to perform the action. I saw your case and Support is reviewing the details. They should provide an update shortly.

I'm not sure this is permissions related. According to SuiteAnswer 72224: Unlike regular item records where users can enter 0 on Adjust Qty. By column on Inventory Adjustments, Serialized and Lot Numbered Items do not allow such. NetSuite would throw an error "Invalid number (must be positive)."

https://status.netsuite.com/# has been updated: Operations Engineers are aware of an issue with the NetSuite service. It is under active investigation and further details will be provided as soon as possible.

We are currently investigating a problem with transactions in sandbox accounts. Please contact Support and reference Defect 521141 : Transactions > Purchase Record > Save > Unexpected error.

Support filed Defect 520917 : Navigate NetSuite > Multiple Records > Unexpected error has occurred. This issue should be resolved now.

Support will follow up with all cases that are still reporting similar errors. The most recent updates indicate the error "The host you are trying to connect to has exceeded the maximum allowed response time." is no longer reproducible.

Support is investigating a similar problem reported today. Your IP Address for the A Record may need to be updated and Support can help you identify the correct IP. Here's the solution that was provided: Summary [LIST] [*]Problem occurred due to a mis-configuration on the domain record [/LIST] Solution [LIST] [*]Check with…

Support filed Defect 522873 for this - Account you're trying to access is currently unavailable. All attached cases will be notified as soon as this is resolved.