Melanie Schaefer Blue Ribbon

@ Ken Corley, Our's began on/around June 27th and what you found is exactly correct, the from email changed which has caused so many issues for us. I'm still working through issues.

We’ve been experiencing the same issue since around June 27th. It looks like the “from” email address in NetSuite may have changed around that time. We also have the Saved Search emails that are delivered to us showing NetSuite’s injected CSS (.text {font-family: Verdana, Arial,Helvetica,sans-serif: fontzie:8pt}…) in the…

Is there a way to see the defect and do we need to vote on it?

@MTL_MIA Thank you for the work around on the "location". We are having the same issue. I'm commenting so I am notified of any additional comments. :) 😁

We use Chrome.

Clearing Cache did not work. I submitted a Support Ticket. It is labeled a Defect. Support Case #: 6069346. Hello, We have filed the following defect on your behalf: 798098 Fix for 797460: Custom records > inline editing not working 

The case # was 6023606, they couldn't recreate it and the next day it was working so they closed it. Not sure this will help. I haven't opened a ticket regarding the slowness.

Yes, the system has slowed since the upgrade and has not improved. The errors when printing and downloading stopped but we submitted a support ticket.

I suggest using a dense_rank last order by formula. I think this is what your looking for, try it!!

Just type this into ChatGPT "re index in Netsuite if customers are not appearing in global search". The below text is what shows up. I know it's not always accurate and I can't find any of the menus to do such a thing. I don't feel like it's an issue with not showing everything because quite frequently I get all results. I…

I am having the same issue and I've read somewhere that it is due to the data needing to be re-indexed. I have a situation when I am searching for a Customer. I use CU: and enter the Parent ID. It only returns 212 records, when I do the same search on customer search it returns 340 records. The records that are not…

Thank you for your comment but it wasn't related to my question.

@Alex_C Can you give a little more detail on this? What customize field would you add? I am struggling with this as well and am looking for a work around. I voted on the enhancement but would like something in the meantime. I'm familiar with workflows and triggers but I'm trying to understand how I would get the amount,…

Same here we have been down in AZ, NV, UT and CO for about 2 hours. I also find it odd we are related to the US-Boston data center when there are 10 others much closer. Would be interesting to find out why that is.

The commission is set on Sales and Eligible is Collections. I'm simply stating that when you use a credit(unapplied payment) AND when you also apply a new check on the SAME Payment record, only the new check amount recalculates commission. The amount that was applied from the credit/deposit tab doesn't calculate even…

Thank you for the answer, I'm not sure I'm following your thoughts on "Thus, the amount from sales order is invoiced/billed at a lower amount.". We aren't billing anything on the sales order or invoice. We are just applying the balance shown in credits to a new invoice on the Customer account that is showing due. These are…

I was afraid I would get this response which is why I put the brackets around (other unapplied Payment) next to the word credit. It's not actually a credit memo that we are applying. It's an actual payment that is unapplied. See below image. I called it a credit because that is what it is called in the Payment screen. As I…

Can you provide the Support Ticket # so I can review it? We are having a similar issue and I'd like to find it and review. We are not able to recalculate the schedules all the time, they take about 1-3 days to calculate and we aren't able to do that on a daily basis. The 1st recalculation wouldn't be done yet. I would…

You have to use internal id, and you have to add the fields and then put null. See below.

It's advanced. I was hoping that someone else had this issue and it was an easy fix. My IT department has been working on it for a few weeks now with no resolution. 

My images didn't appear trying again.

The Error is "An unexpected error has occurred". When I mark all and then select print I get that error. See below. How would I tell if I'm using Basic or Advanced? I am trying to print invoices that does use and advanced PDF/HTML Template and this is the version in xml.

Yes it is in your personal preferences as well as in the general preferences for your company. The general settings will affect all employees and when updating it will slow the system slightly so it's best to change your personal settings if it is only a few that need to see additional lines. Personal Set Preferences…

You can delete them via an import, you would need to download the data and get the internal id of the addresses you want deleted and then do another import and leave the fields blank.

I unchecked my signature and cleared my cache and it worked for me as well. :) I'll be looking for the update so I can recheck my signature for the emails I sent w/ out a template.