Michelle Jabanes-Oracle · Oracle NetSuite Community Admin · Admin

Thanks Ivy! Hello @User_BLJ1M, The "Your DNS record is configured incorrectly." error can have several causes. These include the following: You might have used your root domain to host several services causing this issue. For example, if you are using the same root domain for your website and to setup email campaigns, you…

Thank you for keeping us updated. As per SuiteAnswer Id: 85960 | Email Blocklists and Spamlists, it is considered a fact-of-life that NetSuite's mail servers are blocklisted by other spamlists that are not considered as credible as Spamhaus and SpamCop. What I can suggest is to provide your domain when reach out to…

Hi @Clamps123, I agree with Mikko. It would be best if this will be handled by our Support Team through a case. Thanks, Michelle Jabanes | Ask a Guru

Hi Stephen, Thanks for creating this thread. I'm tagging @Shamaine Chan-Oracle who is our Guru who specializes in this area. Any members who tried importing Vendor Invoice, please feel free to reply to this thread. Thanks, Michelle Jabanes | Ask a Guru If you find the reply to your question as helpful, others with the same…

Hi Kevin, Please confirm the following. Where do you want to apply the custom template? Is it on the Web Store or UI Sales Orders? In which record this tracking data is located? Is this a standard field or custom field? Have you tried customizing the Web Store Order Fulfillment Email Template? Did it populate the field?…

Hi Greg, To extract a Contact from NetSuite, you need to create a Contact Saved Search, set filters and add all the fields you want to obtain from the record. Exporting saved search results to CSV files. For information, see Exporting Search Results. I hope it helps. Thanks, Michelle Jabanes | Ask a Guru If you find the…

Thanks Erick! Hi Colleen, There is no preference linked to this View History results. Allow me to check if there's another workaround that could help. Thanks, Michelle Jabanes | Ask a Guru If you find the reply to your question as helpful, others with the same question might find it helpful as well. By marking “Yes” on the…

Thanks Emilia! Hello Kevin, I would like to confirm if you are referring to the Web Store or UI Sales Orders to send Order Fulfillment Email Template? To customize the Web Store Order Fulfillment Email Template 1. Navigate to Setup > Site Builder > Setup Up Web Site 2. Click Edit 3. Click Email tab 4. Click Order Emails 5.…

Hi Grant, Thanks for creating this thread. Allow us to check on our Gurus who specializes in this area. Any members who has an insight or currently experiencing the same issues with their WMS Quickship, please feel free to reply to this thread. Thanks, Michelle Jabanes | Ask a Guru If you find the reply to your question as…

Hi Rick, Exporting files through saved search is currently not possible in NetSuite. An existing enhancement request has been logged under Enhancement # 58485. The only way we can export the files from the Messages is through going each message and download separately. I suggest to vote for this enhancement at SuiteIdeas.…

Hi Mathieu, You can only publish a dashboard to roles that has the same center in which you have personalized the dashboard. Make sure that when you want to Publish Dashboards, the role that you are currently logged in and your target role uses the same Center Type such as Accounting Center to Accounting Center and Classic…

Hi Mathieu, I would like to confirm if you are referring to the Dashboard Tile and for the custom role, is this different from the one that is from the bundle? Have you tried adding the custom role again? For reference, see SuiteAnswers Adding Roles That Can View Dashboard Tiles | Answer Id: 65570. Thanks, Michelle…

Thanks for the update, Lily. I'm glad it worked! ? Regards, Michelle Jabanes | Ask a Guru

Thank you for checking, Lily. Can you please confirm if the "include:sent-via.netsuite.com" is added in your SPF Record in your DNS? It is not necessary to set up DNS records for SPF on the domains you send email from. However, depending on the needs of your company, it might be necessary to create a DNS record for SPF.…

The Email(s) field won't be able to look for its recipient's name so it will use the customer's name specified on the case record. It is best to use the Email from Messages if they will add more recipients to the email. Thank you for keeping us updated, Colleen. Hope you have a great new year as well. ? Thanks, Michelle…

Thanks @Ivy Lopez-Oracle! Hi Colleen, Yes, that is the expected behavior when you're trying to send an email via editing the case record. Why don't you try sending an email from Case Record tab > Messages > Email button? You will have an option to add the recipients in the case email. After sending the email, you will see…

Thank you for the update, Brad. Please confirm the following: Is the Classification field a Custom Record? Is the Custom Record checkbox enabled in Setup > Company > Enable Features > SuiteCloud > SuiteBuilder? Regards, Michelle Jabanes | Ask a Guru

Thank you for submitting the New Idea, Pete. Regards, Michelle Jabanes | Ask a Guru

Hi Paula, Importing Quota through CSV Import is not yet available in NetSuite. I checked for workaround and I am afraid there's none. Found an existing enhancement logged under 122395 Import > Ability to import quota using CSV import. For the meantime, you may vote for this request at SuiteIdeas. Hope this helps! Thanks,…

Hello @lilywu, I actually agree with @Pierre_Plourde. You will most likely experience this if the sending domain has no registered DKIM. Please see SuiteAnswer Id: 84593 and 84594 in addition to what Pierre provided. Hope this helps! Thanks, Michelle Jabanes | Ask a Guru If you find the reply to your question as helpful,…

Thank you for the update, Paula. I am glad that it is now working on your end. ? Thanks, Michelle Jabanes | Ask a Guru If you find the reply to your question as helpful, others with the same question might find it helpful as well. By marking “Yes” on the “Did this answer your question”, you’ll be able to aid the community…

Thank you for the update, Paula. Try adding Probability field in Updated Fields. You should be able to receive email notification after changing the Probability to 90%. Thanks, Michelle Jabanes | Ask a Guru If you find the reply to your question as helpful, others with the same question might find it helpful as well. By…

Hi Sandy, The saved search will not return all the user notes added by all the employees. Only the users who created user notes can populate the search. I have confirmed that this is the intended behavior and I do not see any possible workaround. However, an existing enhancement request is logged under Enhancement #…

Hi Paul, Thank you for sending me the screenshots. Please edit the post and blur/remove the link in shown in the address bar. I checked on this and found out that it is the intended behavior. Technically, you switch role to NetSuite Support Center role when you click the Go to SuiteIdeas button. To log back in after the…

Hi Paul, Are you getting any error when you can't access SuiteIdeas? Regards, Michelle Jabanes | Ask a Guru

Hi Ellen and Pete, This feature is currently not available in NetSuite. I checked for possible workaround and found none. I would suggest to submit a New Idea at SuiteIdeas and add more details on what you want to accomplish. I hope this helps. Regards, Michelle Jabanes | Ask a Guru If you find the reply to your question…

Thank you for checking, Paula. Please uncheck the Send on Update checkbox fom Recipients from Results tab. Enabling this can trigger duplicate email since the Send Email Alerts when Records are Created/Updated checkbox is also checked. Let me know how it goes. Thanks, Michelle Jabanes | Ask a Guru If you find the reply to…

Thanks Mikko! Good day, Paula! Can you please confirm if the names specified in the Project Manager (Custom Body) and Sales Rep fields on the Opportunity record are different from the one you entered in the Specific Recipients tab? Thanks, Michelle Jabanes | Ask a Guru If you find the reply to your question as helpful,…

Thanks Emilia! Hello Brad, Please follow the steps below. 1. Clear cache and cookies and delete browsing history. 2. Use a different browser to check if you're experiencing the same issue. 3. Recreate the custom Task View. I hope this helps. Regards, Michelle Jabanes | Ask a Guru If you find the reply to your question as…

Hi @Pousset Mathieu , May I please have the bundle name and ID. You can check the installed bundles at Customization > SuiteBundler > Search & Install Bundles > List. Thanks, Michelle Jabanes | Ask a Guru