Michelle Jabanes-Oracle Admin

Glad to see you back, @"Jyothi B"! Let me endorse this to our Guru who specializes in this area. We will get back to you once we have an update. - Michelle Jabanes-Oracle Ask A Guru

Glad to see you back, @"Shelli"! I would like to confirm if you have done the following. * Are you logged in as the Administrator? * Have you tried disabling the Default Case Form to Send to Customer > Save > Go back to Support Preference > Enable Default Case Form to Internal Only? * How about changing browsers like use…

Sounds like a great plan @"Jyothi B"!

Hi@"Jyothi B"! Per checking, we have no way to get back the old shortcuts you have. Data restoration may be possible at an added cost. I suggest to advise the user to determine those reports/pages and add them back in the favorites. Let me know if you have questions. Michelle Jabanes-Oracle

Hi @"markival", Per checking, the pivot reports are behaving based on the Search Result Ordering. I'm afraid the ability to sort data in Pivot table is not possible yet in the current NetSuite version. I found an existing enhancement request that is related to this concern, please visit SuiteIdeas and vote for Enhancement…

@"New_44789", In the employee's custom role, navigate to Permissions > Lists and Add Customers permission, View Access Level should be fine. I hope this helps. Thank you. - Michelle Jabanes-Oracle Ask A Guru

Let me check on this, @"New_44789" and get back to you shortly. - Michelle Jabanes-Oracle Ask A Guru

Thanks for creating this thread, @"markival". Let me check on this and get back to you once we have an update. - Michelle Jabanes-Oracle

Hi @"Paul Reading", Let me endorse this to our Guru who specializes in this area. We will get back to you once we have an update. - Michelle Jabanes-Oracle Ask A Guru

Thanks for coming back,@"New_44789"! Let me endorse this to our Guru who specializes in this area. We will get back to you once we have an update. By the way, may we ask for your nickname so that we can address you properly. - Michelle Jabanes-Oracle

Hi @"Jyothi B", You can manually check the history by going to the Employee record > Access tab > History subtab. Or you can create an Employee Saved Search. * Criteria is optional * Go to Results tab and add the following fields. Output: I hope this helps! Thanks, Michelle Jabanes-Oracle

Thank you for creating this thread, @"imawhale". I have coordinated this concern to our Guru who specializes SCA and we will reply to this thread for any updates. Thanks, Michelle Jabanes-Oracle

Hi Nairolf, It is best to discuss this concern directly to your Account Manager. Also, you might want to check on setting up Direct/Field Marketing in Campaign Channels as NetSuite tracks campaign events for different channels. For reference, please see SuiteAnswers Campaign Channels | Answer Id: 9401 Thanks, Michelle…

Thank you for creating this thread, @"Jay Schwausch". I already coordinated this to our Guru who specializes this area. We will get back to you once we have an update. Regards, Michelle Jabanes-Oracle Ask A Guru

I am actually thinking of the Help Desk feature in NetSuite. Have you tried exploring this feature? The Help Desk feature enables you to manage internal cases that are both submitted and answered by employees. To enable the Help Desk feature, go to Setup > Company > Setup Tasks > Enable Features > CRM. Under the Support…

Yes. You can advise your users to use Firefox as an alternate solution for the time being. A defect was filed recently related to this concern. Please submit a case and use Defect #598188 Using Google Chrome > Suite Answers articles are not showing complete Go To paths in reference. Thanks, Michelle Jabanes-Oracle Ask A…

Hi ndonelson, Per checking, there is already an existing defect filed related to this issue. Please submit a case and use this Defect #597999 SuiteAnswers > Images are Broken in reference. Thank you. Michelle Jabanes-Oracle Ask A Guru

Thanks for the confirmation, Jeroen. This is related to Enhancement #129660Help Desk: Setup> Support > Online Case form > Assign as Help Desk. Enhancement to choose Employee Name fields under Select Fields. Employees are being filed under Anonymous Customer. I suggest to vote for this enhancement at Voting for Enhancements…

Any users who uses Direct/Field Marketing please feel free to jump in and share their insights! Thanks, Michelle Jabanes-Oracle

Thank you for creating this thread, @"4248487" I already coordinated this to @"Shamaine Chan-Oracle" who specializes this topic. We will get back to you once we have an update. By the way, may we ask for your nickname so that we can address you properly. Regards, Michelle Jabanes-Oracle Ask A Guru

Good day @"3953810"! Thank you for creating this thread. Run a check using public tools online to check if our SPF record was added. * MXToolbox * dmarcian SPF Record Check * dmarcian Domain Checker We recommend to add our updated SPF record to authorize NetSuite to send email on behalf of your domain to improve email…

This seems to be working in Mozilla Firefox. Please use this as a workaround while I am investigating as to why you can't view the images on Chome. Let me know if you have questions. Thank you. Michelle Jabanes-Oracle Ask A Guru

Are you using Google Chrome when viewing these SuiteAnswers, @"CDuf"? I tested viewing these help files in Mozilla Firefox and it is working. Please use this as a workaround while I am investigating as to why you can't view the navigation path in Chome. Let me know if you have questions. Thank you. Michelle Jabanes-Oracle…

Thank you for bringing this to our attention, @"CDuf". @"ndonelson" also posted about SuiteAnswers Images Broken and these two might be related. I am checking this with the team and will get back to you shortly. Michelle Jabanes-Oracle

Thank you for bringing this to our attention, @"ndonelson". I am checking this with the team and will get back to you shortly. Michelle Jabanes-Oracle

Glad to see you here again, Jeroen! Can you please confirm if the employees were tagged as Anonymous Customer? Michelle Jabanes-Oracle

I'm glad it worked, Jeroen. Michelle Jabanes-Oracle Ask A Guru

Thank you for creating this thread, @"BrettMasters". I already coordinated this to our Guru who specializes Assembly Items. We will get back to you once we have an update. Regards, Michelle Jabanes-Oracle

Apologies for the late response, Greg Rudl. Please check below SuiteAnswer and let us knnow if this answers your question. * Resource Allocations | Answer Id: 31868 * Creating a Resource Allocation Record | Answer Id: 31862 Thank you. - Michelle Jabanes-Oracle Ask A Guru

NetSuite does not have control of the recipient's email filtering system. The recipients may have their own Exchange Email Filtering rules based on their security policy. What we can only suggest is to adjust their filters and allow traffic from NetSuite. And for an easier way to identify which users use…