Michelle Jabanes-Oracle · Oracle NetSuite Community Admin · Admin

Hi @"Jill Foote", If the emails don't show up in the Lists > Mailings > Undelivered Emails list then the emails are sent. The only way we can check if the email was sent or not is through checking the Status in the Sent Email List. Is there any specific domain that the recipient failed to receive the email? If the SPF,…

Hi @"KaneShaw", Yes, NetSuite does and per checking related resources, this is currently a standard behavior as it is needed for SPF compliance for NetSuite to track email bounces. For now, I would suggest to vote for the enhancement request to let our developers know that your company is seeing for this feature. Thank…

Hi @"ddennison", I see - that sounds like the recipient has antispoofing on their end that is causing to block NetSuite emails. Thank you. Michelle Jabanes-Oracle Ask A Guru

Hello, I suggest to submit a Support Case as this will require further investigation and troubleshooting to determine the cause of the issue. Thank you. Michelle Jabanes-Oracle Ask A Guru

Hi @"KaneShaw", The Enhancement # 140472 is still valid. I suggest to vote for this request at SuiteIdeas. Regarding the email deliverability issue, please consider setting up a DMARC policy record for your company’s entire email infrastructure. See SuiteAnswers below. * Email Best Practices | Answer Id: 9429 * DMARC…

Hello, Is there any specific domain that the recipient failed to receive the email? Navigate to Lists > Mailings > Undelivered Emails to verify the email in the list. Run a check using public tools online to check if our SPF record was added. * MXToolbox * dmarcian SPF Record Check * dmarcian Domain Checker We recommend to…

Hi CDuf, Yes, that is correct since the Case is coming from a different tab. We're working on a solution and will update you as soon as we're done with our testing. Thank you. Michelle Jabanes-Oracle Ask A Guru

Hi ssilveri777, I am glad that you were able to add the permission you need. We just have to make sure that the custom role used has the right permissions to view the record that you want to pull up in a report. Thank you so much for updating us on this thread. Michelle Jabanes-Oracle Ask A Guru

Hi CDuf, I would like to confirm that you want to view the Contact's messages and support case in the Customer record. Per checking, the Contacts under the Customer Record > Relationships must have a Company assigned to it for the Communication and Case Messages will be associated to the Customer record. Note: Please take…

Hi @"CDuf", Good day! Please allow us to check on this and we will get back to you as soon as we are done with our research and testing on our end. Thank you. Michelle Jabanes-Oracle Ask A Guru

Hi @"Mitch P", Good day! Please allow us to check on this and we will get back to you as soon as we are done with our research and testing on our end. Thank you. Michelle Jabanes-Oracle

Hi ssilveri777, Can you please confirm if Accounts permission is added in the Custom Role > Permissions > Lists? Also, are you getting any error or warning message when trying to access the Accounts? If so, what is the exact message you received? Thank you. Michelle Jabanes-Oracle Ask A Guru

Hi @"ssilveri777", Please check if the SuiteAnalytics Connect permission is added in your role. * Navigate to Setup > User/Roles > Manage Roles > New Role * Custom Role: Click Edit * Navigate to Permissions tab > Setup subtab * Permission: Select SuiteAnalytics Connect - Set Access Level * Click Save For more information…

That's great! @"Katelyn M Pitts" Thank you for updating us on this. Michelle Jabanes-Oracle Ask A Guru

Hi @"Katelyn M Pitts", I received the same warining if both or either one of these permissions is set to Create. Please make sure that both Transaction record and the Custom Transaction Type permission are both set to Edit access level. Please let me know how it goes. Thank you. Michelle Jabanes-Oracle Ask A Guru

Hi timelms, For the ability to have an easier way to create recurring tasks, this will fall under Enhancement #30579 Customer would like to have Tasks recur. As for the CRM follow-up list to be in a single list, have you tried using Activity Saved Search? You should be able to see each type of your record and set the…

Hi 3970123, What transaction record is this? Thank you. Michelle Jabanes-Oracle Ask A Guru

Hi @"3970123", To allow users to add or attach files on Entity/Transaction records, the Role should have at least an Edit Permission Access Level on the corresponding Entity/Transaction records. This is in addition to the Documents and Files permission, which should be set to at least Create level. For reference, please…

Glad to help. Michelle Jabanes-Oralce

Hi @"AC-5455", Good day! This is to acknowledge your question and to inform you that we will further review this. We will reply to this thread as soon as we are done with our research and testing on our end. Thank you. Michelle Jabanes-Oracle

Hi New_44789, Apologies if it took me some time to get back to this post. Per checking, this will fall under Enhancement # 164906 Customization > Custom field > List/Record = Custom record type > ability to filter list from custom record type by the parent record (i.e. Project). Let me know if you have questions. Thank…

Hi Mark_BRIT, There is currently an enhancement request logged for this #335857 Expose Event record for use with Scriptable Email Templates. Let me check if a Workflow and the nlobjTemplateRenderer API will work as an alternate solution. We will reply to this thread as soon as we are done with our research and testing on…

Hi @"cherryduck", Please make sure that the Employee Center role is not inactive. 1. Login as the Administrator 2. Navigate to Setup > Users/Roles > Manager Roles 3. Show Inactive checkbox is checked Also, you may want to try using a different browser to check if the Employee Center role is still missing. Please let me…

Hi @"Mark_BRIT", Have you checked https://system.netsuite.com/help/helpcenter/en_US/srbrowser/Browser2018_1/script/record/calendarevent.html Let me know if this helps. Thank you. Michelle Jabanes-Oracle

Hi @"RickG_1136", Yes, this is how we assign the Dashboard Customer form. Assigning this form to a specific role is currently logged under Enhancement # 221871 Setup > Customization > Entry Forms > Dashboard Customer Form > Customer requests to add Roles Subtab. Please vote for this request. Let me know if you have…

Hi @"2a396291-3d67-48e7-b48f-6f9d6aa24e69", Per SuiteAnswers article id 26186 , the field that you're trying to update is hidden a field on a Standard Form or Custom Form via Web Services. As an alternate solution to this error, please use a different custom form that Web Services would use, which should have that field…

Hi @"RickG_1136", Good day! Have you tried enabling the Form is Preferred checkbox? Enabling this won't affect the form you set in your Entity record. Please let me know how it goes. Thank you. Michelle Jabanes-Oracle

Hi @"arpitha.prakash", You can use a third-party integration to synchronize emails and calendar events between Outlook and NetSuite. For enhanced performance and experience, it is recommended that you use SuiteApps developed and supported by SDN Partners and other third parties. For more information, see Third Party…

Hi @"arpitha.prakash", NetSuite provides two options for integrating NetSuite with a telephone system. Please refer to the following SuiteAnswer articles for more information. * Using Telephony Integration | Answer Id: 8890 * Setting Up CTI Telephony Integration | Answer Id: 8876 * Setting Up TAPI Telephony Integration |…

Hi @"ddennison", This seems to be related to the Defect # 584941. I suggest to create a Support case to further investigate the issue. Thank you. Michelle Jabanes-Oracle