Tom Dalton · Owner · Silver Medal

I looked, but didn't see any of the features that I was looking for. What features are you excited about? -Tom

Chris Corcoran, That script would be very useful. Too bad it isn't standard NS functionality. I guess I will need to learn how to install SuiteScripts. Did you get the script at the "SuiteSource" area in the NS customer center? I looked in there and didn't see it. Can you tell me the name of the script? I haven't installed…

I want to ensure we are not missing anything as we wrap up the book. As you know, the book is targeted at new users and many of you, clearly NOT new users, are excited and interested in its release. What do you expect to get out of the NetSuite for Dummies manual that you are not able to get today through the Help Center…

The book will not address advanced concepts, provide reference material, or in any way replace Support. About all I use NS support for is a place to report broken NS features ...not as a way to gain knowledge about NS ...so ...in our case the book definitely wouldn't replace NS support. T

We also have to recalculate shipping when we change the tax item. I guess tax weighs something and so NS needs to recalculate shipping when we change the tax item for any SO. T

Also from the Sneak Peek docs... Version 2007.0 also introduces several new Add-On Modules, bringing the complete set to those outlined below: - Shipping – for NetSuite Small Business, included in NetSuite - Issue Management – for NetSuite CRM+ and NetSuite - Incentive Management – for NetSuite CRM+ and NetSuite - Site…

Mini, In the "netSuite Support Center" under the "Fixes & Features" tab, it says... Some guidelines for timeframes of certain release targets are as follows: * Next Major - Fall 2005 * Future Major - 2006 It may be time to update that page. -Tom

We can't log into NS. We get "An unexpected error has occurred. Technical Support has been alerted to this problem.". -Tom

To get to those obsolete instructions, I clicked on "HELP" up by the global search area. I searched for "Payment Methods". Also, I go to "Lists> Accounting> Other Lists" and I still don't see the ones that I am looking for (some specialized credit card Payment Methods that we had set up a long time ago). T

Bingo. So, is that not the right area to get instructions or does that area just need updating?

Agreed, this week has been a little rough. But the problem of the disabled handling charge field actually has been around for a while... See https://usergroup.netsuite.com/users/showthread.php?t=297 for example. -Stephan Yes, Stephan ...but what about the other problem of the disappearing "handling tables"? -T

Now today on any orders entered internally (using UPS ground) it greys out the handling charge (taking away our ability to remove the handling charge). bugs followed by more bugs. This week has been crazy in NS.

cricket.. ...cricket

> What role are you in? Admin > Is it possible you're using a customized Sales Order screen > that is hiding the status field you're looking for? NO. So, where do you guys See the option to change a Approval Status from approved back to "pending approval"?

We also use Safari 2.0.4 and I tested on two Macs. I don't think you did the right thing to reproduce the problem. Here is how to do it. 1. Create a new customer. 2. Make a preferred "shipping address" 3. Click on add/edit and it adds the address 4. Enter data for a preferred "billing address" 5. Click on add/edit and…

We have a new problem today on our Macs. They can NOT make a new customer with multiple addresses. You can add a "shipping address" and then you go to add a "billing address" and click on "insert" or "add/edit" and absolutely nothing happens. This is in the latest version of Safari. Tom

We have the Intel macs. We have never had a speed issue in the Mac browsers. In other words, I wouldn't say that NS has been any faster on our PCs. The only problems we have had are with some of the mac-only bugs in NS. I think a "Parallels like" feature will be part of the Mac OS in the near future. -T

Welcome to NS. You sound like my secretary (who uses NS on a Macintosh to do bookkeeping). She tells me that she has wanted to slit her wrists ever since we moved to NS. She also says "all I want is to be able to do my job"..."is that so wrong". I'm a "die hard mac guy"... I'm on a PC now ONLY because I have less problems…

We have macs, but don't have any problems ordering through our web store. We do keep the macs up to date. Maybe your customer was on a old OS9 Mac with a browser that hasn't been updated since the 90's (don't laugh, I just described several mac users that I know). Our OS and browsers are both the most recent versions and…

I am one of only a few in our offices who use Macs, and I'm the NetSuite administrator. In earlier versions of NetSuite/Safari/Firefox there were various bugs, but now I can't think of any particular bug that prevents me from working. I do occasionally have minor problems which require me to save & edit a record to make…

> Speed is back, errors are gone - no major glitches. Great, you just jinxed us all !! > what was the issue you ran into? > We are going to going to 11.03 this weekend. Uh oh. We are also going to 11.03 this weekend. Are you talking about the fix where you click on "allow creation of SO" for the customer role?

I have also fond some images showing up with a "?" on the web page (image not found symbol). When I look at the image in NS, it is set to "image is NOT available without login". NS doesn't let us do a document search for the "available without login" criteria or I could easily find the images that were effected. It looks…

<bump></bump>

I have held for 2 hours today and with NO answer. I finally had to hang up! It would be nice (if they can't answer calls in under two hours) if they would... 1. Let us hold without muZack!! It is the same dang "song" over and over forever. It isn't even music. I hate it. 2. Every 1/2 hour it should say "sorry for the long…

How big should the cache be set when using that "cache secure" setting that you are describing? I currently have mine set at 1mb. Should I raise it sense it will be caching more data? -Tom PS: Almost all other web sites I use (like web based mail) have a FireFox compatible spell checker button built into their site's text…

> Not only did I have to wait forever, but the person I talked to in > Manila didn't have a clue as to how to solve the problem. It is ESPECIALLY frustrating when the problem isn't "your problem". I don't mind waiting if my knowledge and abilities are the problem. When it is a NS bug that you are calling about, I feel like…

FireMyst, Your www.deliakay.com web site is very slow. One part of the problem may be that your images are fat. They are much larger than they need to be. The image homepage_01.jpg is 61kb. It can be reduced to 16.71kb in photoshop without any loss of image quality. Use the "save for web" feature and choose a jpg with a…

I did find one way to speed up something that was slowing us down. Our "transaction searches" were incredibly slow. If a customer called without a SO number, we would ask them for a "shipping zip code" or phone number. I would do a transaction search and wait for a few minutes while NS did it's thing. We use a custom…

> Adding anything new or editing anything is around 3x longer lag delay > than rel 10.x. This is true for Sales Order and Items We really notice this on items. It seems to lag/delay for 20 to 30 seconds before it finishes opening the item. It seems to show everything except the "preferred vendor" (we use multiple vendors)…

If NetSuite would make a residential/commercial check-box in BOTH the estimator and the cart's "shipping address form" (for our customers to choose their "address type") ..it would fix these problems! We aren't worried about them picking the wrong one to save a few dollars. The vast majority of them will pick the correct…