Tom Dalton · Owner · Silver Medal

> In your cart, did you get a chance to choose shipping method? yes > Did you get a shipping quote? yes, there was shipping values displayed

Yea, we turned off PayPal all-together. We had half the normal orders today. not sure if it relates to PayPal being off in our account. We really do need to have it, but we can't afford the damage caused by giving away free shipping. Some of our items with $50 in profit cost $150 to ship by UPS. In most cases, shipping is…

We found the issue tying all of these free shipping orders together. We've had 6 orders with $0 charged for shipping. Every one was a PayPal order! So, the issue is either PayPal or netSuite. We can't remove NetSuite, so time to remove PayPal from our site.

Why would this only be happening to our account? Is anyone else using NetSuite for ecommerce? Are you getting regular orders? Do you use SiteBuilder and UPS?

So, I'm assuming many others also take paypal and receive orders via their web stores. Were they not effected by this defect? We deactivated PayPal in our NS account. Shame, it was popular with a decent percent of our customers. Last time we had this, I believe it was a "too slow of response" issue between…

I got this... Defect # 310893 - Web Store > Getting a "Your order was not placed could not calculate cost to your location..." error message when submitting order from the web store Alternate Solution: None Your defect has been prioritized as an S2 I don’t understand that response. orders ARE being placed. The shipping…

We received TWO orders like this today. Free shipping. Costing us money.

Also, why would this only be happening to our account? Is anyone else using NetSuite sitebuilder for ecommerce? Are they not effected by this?

Also, S2 … Really. Do they not understand that we'd have to try to explain the shipping problem to these customers to get them to give up the free shipping that was charged on their order. We're just letting them have the free shipping and it has cost us hundreds in just the last four hours.

Case # 2031543

I saw this case elsewhere from today... mchen started a topic netsuite slow -> in Errors / Troubleshooting -> Today, 09:50 AM anyone else experiencing slowness?? it is taking 20 seconds to save a sales order. I think these issues might be relate. Back when we had this issue several years ago, it was related to NS timing…

NetSuite had these two ideas... You might try to implement your custom JS code to block orders based on a certain condition. Ask your customers to log out and log back into the web store and place the order again if they are unable to get the shipping rate. Neither of those ideas are viable for us. I came up with a…

Two more already today AND one is a two-box oversized item that costs us $100+ to ship!!!

netSuite Pages are timing out

It is fast enough again. Not sure if NS fixed the issue or if turning off transaction timeline fixed the issue.

uninstalling transaction timeline. I noticed we got "A User Error Has Occurred" emails about "transaction timeline" in the last hour. Thinking it'll help with performance.

Here is the error screen. I blurred out email addresses and customer info. The email addresses blurred are all good working and properly formatted email addresses and nothing has changed with our emails to cause this issue. I also checked with eFax and our account is good over there.

I don't know if this relates, but when we came in today we weren't able to save transactions. We got a pop-up that said "You can save this transaction due to an unexpected error". We were using Chrome. We switched to Safari and the problem didn't happen.

Some more info. The error says... ERROR: Field 'shipphone' Not Found The field defaults to: nvl({shipPhone},{custbodyphone2}) I think the error means that {shipPhone} or {shipphone} .. (caps depends on your what NS doc you read) is the one that is causing the problem. The second field {custbodyphone2} is a custom…

Defect # 300693 - Documents > Templates > Email Templates > New > Scriptable Templates > use the code ${customer.contact}, is blank SUMMARY: Email template not pulling first name Alternate Solution: None Your defect has been prioritized as an S2.

I believe this has something to do with multi-locations. I think the web-store stopped honoring the item's preferred location setting. -Tom

OK, I had already cleared cache and cookies and all plug-in data to fix the issue. it didn’t help. Then, another user here was also using Chrome and only had 1 second load times. I decided to quit Chrome and restart. now it is working acceptably fast again. -Tom

FYI: Godaddy was able to fix the issue. Something about "propagation tables".

VERY slow today. Last sales order I opened... Total 51.702Server 46.911 (90.73%)Network 0.453 (0.88%)Client 4.338 (8.39%)Page /app/accounting/transactions/salesord.nl?id=851177&whence=Email xxxxx@xxxxxx.comTime 8/25/2014 11:31 am GMT +5 <!-- 51,237 s: 4% #540 co: 1% #30--> <!-- [ a.j3.sv ] [ 2014.2.0.53 ]--> <!-- [ ######…

Defect #- 302124 SUMMARY: Web Store : Checkout orders are not using Location set on item record Alternate Solution: None Your defect has been prioritized as an S2

NetSuite Server2 is just as slow...

I think the blacklist issue has been closed. This is a bit different, but we've been getting these email bounce messages today.. [INDENT] The message with the subject of (Your order no. so91405 has been received.) matches a profile the Internet community may consider spam. Please revise your message before resending.…

OK, I figured something out. It is just Chrome. I don't understand that NetSuite performance pop-up tool. How can the NetSuite server response be effected by what browser we use?

Spam Sending Trojan detected... see attached PDF

We're getting the same... Final-Recipient: rfc822; [EMAIL="xxxxx@xxxxxx.com"]xxxxx@xxxxxx.com[/EMAIL] Original-Recipient: rfc822;[EMAIL="xxxxx@xxxxxx.com"]xxxxx@xxxxxx.com[/EMAIL] Action: failed Status: 5.1.0 Remote-MTA: dns; smtp.secureserver.net Diagnostic-Code: smtp; 550 5.1.0 <167.216.129.170> This IP has sent too many…