Tom Dalton · Owner · Silver Medal

http://x.co/rlbounce says... Solution = "Please try again later." We've been getting NS emails out of order and some delayed by hours. I bet that problem relates to this issue.

The problem seems to have been fixed.

We also use godaddy as our email provider

100% down. Not just slow anymore.

[SUP]We're down. I just went down the hall and used the bathroom and got a drink of water and returned to my desk. The same page is loading that was loading before I left my desk.[/SUP]

I just became unusable for everyone at our office! Several minutes to load a page and usually times out.

I've been getting several of these "Error occured during checkout" emails every day recently. First off, the subject line should say "occurred" and not "occured". So, can we trouble shoot ANYTHING from these emails? For instance, there is an error "Ticket number". What can i do with that? Can I plug it in somewhere and see…

Yes, slowness also translates to web store creation or completion of an order.

No defect number. Just an observation. Let me guess... we're the only one having issues using that bundle.

We still have this issue. NetSuite, can we get an updated fix date?

We are having more email issues. We're getting emails blocked for SPAM messages for our NetSuite emails. here is the text of two of them (I put xxxxx over the email addresses)... first one: [INDENT]This is the mail system at host nmail2.netsuite.com. I'm sorry to have to inform you that your message could not be delivered…

Defect #- 291825 SUMMARY: Webstore: Fulfillment emails are not being sent even if the website preference Order Fulfilled > Send email = T Alternate Solution: None. Your defect has been prioritized as an S2. The tentative date of fixed of this issue is on 6/5/2014.

Ditto here. Several checkout errors per day. -Tom We also get errors with NetSuite "reference my account" when customers try to view old orders. They (NS) also hasn't done anything to help us with that and it has been months since we reported the issue.

Should those emails "An error occured during checkout" be "An error occurred during checkout" ? Today a customer called TWO weeks after they ordered to check order STATUS. Their order was nowhere to be found in NetSuite! I found the order in PayPal manager. In PayPal it had an ID and the customer provided a reference…

Back up as of right now

system2.netsuite.com also doesn't work right now

How does status.netsuite.com say 96.32% uptime for Friday when from what I can tell everyone was down as long as we were (roughly 2.5 hours which is more down time than 4% of the day). NetSuite, Please advise Thanks

Customers can't order. Also, we can't use NetSuite back-end. We get zero or one page load and then get this... An unexpected error has occurred. Please click here to notify support and provide your contact information.

It is only fair that if it cost each NS user thousands of dollars, it should also cost NetSuite something since they get the advertising benefit from the 99.5% uptime guarantee. NetSuite, please honor your 99.5% uptime guarantee claims proactivily and don't make us send 20+ back-and-forth emails to get it resolved (check…

99.5% guaranteed 2012 from netsuiteblogs.com... http://www.netsuiteblogs.com/manufacturing-the-cloud-24-minutes-between-friends

99.5% guaranteed 2012 from netsuiteblogs.com... Hopefully they put their money behind this uptime claim and don't make us fight for it. http://www.netsuiteblogs.com/manufac...etween-friends We've been down for two hours now. We've lost several thousand dollars by now, but if we're down one more hour, then the month is…

I believe that http://www.netsuite.com/portal/resource/system-availability.shtml also has the 99.5% guaranteed posted in 2014 (as per a google snippet). Unfortunately, that page is down right now because of this outage. We're still 100% down.

I just got in to work. The early shift told me that we've been down for two hours. And we were down yesterday also! What gives? Remember NetSuite, if we're all down more than 3.5 hours, the month is free... right? over .5% down time and it is a free month. 99.5% uptime guarantee. Right? 720 hours x .005 = 3.5 hours of…

I know this is an older one, but it says "Under the terms of this guarantee, NetSuite customers will receive a credit for THAT MONTH'S SERVICE if NetSuite does not deliver its application services with 99.5% uptime. The uptime is measured on a customer-by-customer basis."

We set up alerts on pingdom.com and alertra.com to monitor the cart and checkout. We now get alerts whenever either of those go down. Since 3/6/14, they've been down for a total of 4 hours 4 minutes and 33 seconds (and counting). Melmore, your company has a free month of NetSuite coming if the NetSuite 99.5% monthly uptime…

They added us to an existing issue that is causing these errors. It's classified as a S2 issue.

Yea, I did that. No word back yet

Yes, it is Defect # 276886

OK, 5 minutes later and BOTH users say the issue just went away. Orders that were stuck now work with no errors. We didn't change any settings. They didn't switch browsers or clear cache. Must have been a momentary NS hiccup. T

*note: real time updates are only available when all systems are functioning normally. True IF the monitoring site is also hosted on NetSuite servers. If it is elsewhere it should be able to at least test if NS web stores are "up" without being hosted on NS servers. Evan, it wasn't just "slow". It (the web store) was…