Tom Dalton · Owner · Silver Medal

Yea, any idea how long it was down? We had zero orders today. That is very rare. I'm guessing that it was a significant amount of time ...otherwise we would have orders to process. T

Evan, that is why we provide a 99.5% guarantee to all of our customers, something you won't see from other software as a service vendors What does that guarantee provide? Do we get some sort of money return if that 99.5% uptime isn't met? Can you provide a link to the details that back up that "guarantee"? Also, does…

Malin, Why then did this never happen in the past if it is a "weekly update to the reorder point"? Why also did it effect our non-inventory items as they have no "reorder point"? Almost all inventory items got set to 12/14/2006. Almost all Non-Inventory items got set to 10/13/2006. T

Thanks Mike... Anyone else? T

Could someone go to "List-->Accounting-->Items" and set type = ALL and see if your "from-to date" sort ranges selectors are all set to the same date. Thanks, Tom

Issue Status changed to "Closed - As Designed" NS's official response is "Advanced Inventory Management" did this as part of some "weekly inventory update to the reorder point". I guess NS doesn't want to tell me... Why then did this never happen in the past if it is a "weekly update to the reorder point"? Why also did it…

In case anyone else needs to add their name to this issue; Issue 117188 Of 5000 items, a large number of our items 2400+ got mysteriously set to a modification date of 12/14/2006. another 2400 got set to 10/13/2006 and about 200 were left unchanged. The modification times are hours when we don't work (like 3 and 4 am).

Is anyone else having this issue? T

I just called NS and the support person couldn't find the problem. They even sent me a "test email" from their account and it never got to me. I sent myself an email from my personal email address to my work email and it went through just fine PLUS I received other emails while waiting for the NS email. So, it seems as…

Does seem like the distribution is high on the side of the server... Total: 10.065 Server: 8.954 (88.96%) Network: 0.554 (5.50%) Client: 0.557 (5.53%)

We are running slow today, but our slowness seems to be network related... Total: 9.751 Server: 16.04% Network: 80.82% Client: 3.14%

We CAN get email from support@netsuite.com, but we can't get email directly NS. I guess there is a difference (according to the tech support person). We did receive our case from support@netsuite.com. She sent me email from two places within NS and one of them did get to us and one of them did not. She confirmed that other…

I never tried double clicking on the NS icon. now that I see the speed results, I want to know what is an average division of the load time. our was... Total: 1.016 seconds Server: 14.47% Network: 45.87% Client: 39.67%

I already have a case in with support (and have for about a month). They asked for more detailed information (which I took time out of my busy schedule to provide). It always seems like a lot of work that should NOT land on my shoulders (convincing NS to fix one of their problems). There is a problem with the rates NS is…

Here is a NEW example from TODAY. The Order had 4 items. 2 drop ship items and 2 items that we have in inventory. Before approving the order, I change the two inventory items to drop-ship so that the entire order can be drop-shipped. NS pops up a message saying "SHIPPING MUST BE RECALCULATED". I re-calculate shipping and…

I had another weird shipping thing happen today. I had a customer on the phone. They wanted me to enter their order (which I did through the web-store). I got the item into the shopping cart. They said "how much is shipping". I used the "shopping cart tool" for calculating shipping. it only asks for a state and a zip code.…

To make it more annoying, every time it makes us re-calculate shipping (on a unapproved SO that came from a web-store order) we have to find and then look at the shipping amount on our emailed carbon copy of the customer's "order confirmation email" to make sure that the system hasn't decided to change the amount that the…

Ditto Our customers wouldn't stand for it.

I can verify that "handknitting" is telling the truth. T

I was reading the post titled "Significant drop in sales since Version 11". Notice the user's web site = "handknitting.com" As you can see by the file cabinet that I posted a picture of (and you removed) ...my file cabinet became populated with folders that have to do with textiles. We are not in the textile or knitting…

This error happened again today. The customer paid by PayPal. I can verify it through PayPal, yet the NetSuite SO says... SO Status= Pending PayPal Authorization Payment Method = PayPal PayPal Status = NULL PayPal Tran. ID = NULL hhhhhmmmmm?

We had available without log-in NOT CHECKED and grayed out. I don't really care to spend any more time fixing your problems. I saw another NS customer's file cabnet... PERIOD. I have the screen shot to prove it. Now, you figure it out. If I sound short, it is because I haven't done much else today except for deal with NS…

did you see that I wrote; I cannot upload an image with "available without login" checked. actually when I upload an individual file there is no place to make this decision until I go into edit and there it is grayed out. I was trying to post a picture (in respond to Nancy's post about loosing sales) and I was having the…

The same could be said for "matrix items". A documented feature, but essentially "doesn't work" (see thread called Matrix Fixes Needed ASAP). The same goes for "handling tables" (see my thread on that). The same goes for "the trend graphs" (see recent thread on that) and many "documented features" in NS. We seem to…

Even, you said "Both are fixed for 2009.2". Today i notice that our part numbers are still truncated (ending in "..."). Is there a way to make it wrap long part numbers? Thanks, Tom

We still have sales tax problems. NS reports the "interstate commerce" orders differently based on if the customer placed their own order online OR IF we placed the order through the "NetSuite back end" and this confuses our accountant when they generate reports. Each customer and order has two variables relating to sales…

I thought is was supposed to be fixed without using any workaround (in v2009.2). I think you answered my question and are saying that a work-around is still needed. NS is redesigning the interface for the SO form (release #2 for 2010) and other transaction forms. IMHO the back end tweaking interface (changing forms, roles,…

Ray, OK, I set it up like this... At "setup->Accounting->setup Accounting", the setting are.... Default to taxable = Yes Default tax code = NULL Then at "list->Accounting->Tax Items" I have the tax item called "illinois Sales tax" and it has... Rate = 7.5% Tax Type = State Tax County, State and Zip = Our County, State and…

My "setup->Accounting->setup Accounting" setting are.... Default to taxable = Yes Default tax code = Illinois Sales Tax Then at "list->Accounting->Tax Items" I have the tax item called "illinois Sales tax" and it has... Rate = 7.5% Tax Type = State Tax County, State and Zip = Our County, State and Zip Are you saying that…

There hasn't been any new posted in this thread for several years, so I assume there is a fix for this problem. What was the fix for this problem? I need the standard "part number" or "item number" field to wrap on packing slips. Right now it truncates and gives "...". Thanks, Tom