Can you please attach a file which you had problem with to the case and post the case number here? This would help us identify the problem. In case the file is not attached properly, please use change the file extension to something like '.bug' and we could change it back to '.htm' when reproducing the problem. Thanks,…

Update. The bytecode (byte order mark or BOM) is placed in the HTML file to support Unicode encoding. NetSuite evidently does not support Unicode encoded files and is reacting to this BOM by prepending a comment tag and additional spacing (have no idea why). Is there a fix planned or workaround for this?

Come on, anyone? I've opened a case - no response I've posted here - no response I've sat on the support phone for 55 minutes and still going... - no help. As far as I can tell, NetSuite is not properly supporting Unicode encoding and is changing source files on upload and no one has seen this? NetSuite employees, anyway…

This is fixed in our upcoming major release (2007.0) Thanks, -e Great! Thanks. -Steve

You should be using the label as the field as this is unique and within the csv template the column should read Custom:Price. where the Label of the field is Price. This should resolve your problem Phil Walker Triarch Managed Services phil.walker@triarch.co.uk www.triarch.co.uk I'm sorry but I find this hard to believe.…

Make sure that you use the "Name" of the custom field to identify this custom field as the error was suggesting. Let us know if it does not fix your issue. What are you referring to as "Name"? There is "id" which is 'custentity_lead_prospect_type' and there is "label" which is "Lead Type". I doubt you mean "label" since…

One portlet that loads extremely slow is our reminders. I need it open or else it isn't a reminder. Keeping the "reminder portlet" closed would be like keeping your post-it-notes inside of a closed file cabinet and not taped to your monitor. I still contend that these should ALL be fast (like the NS competitors offer)…

How is that different from the minimize option? You mean it would be open, it just might show stale data? That's actually how things are supposed to work now through the course of the day - portlets like trend graphs, KPIs etc should load at the beginning of the day and then only if you make changes to preferences or…

Where do you find these response stats? Thanks..... doubleclick on the netsuite gif icon in upper left corner...

When the client speed is the major component of total performance what does this mean? Is it individual computer ram, cpu speed or something else that should be looked at? Could be something with the browser having trouble with the form but could also be linked records, losts of custom fields or scripts loading/performing.…

Pardon my ignorance, but what do these figures mean? Server = the time processing on the server (NetSuite) Client = the time loading/processing locally on your browser (in case you have complicated linked forms, client-side javascript, and such). Network = well, the rest I guess. Assume network to be the request/response…

Steve - Can you check to see whether the contact is marked inactive? Thanks! Lina Kessman NetSuite Product Management Team Hi Lina, Yes, I did that. Still not found (but can still log in without issue).

Can't currently do that but you will be able to in the Q2 release simply by customizing the sales order (external) form. Thanks, -e Oooo, we have customized the sales order (external) form quite a bit. I "assume" upgrades won't impact this but reassurance would be important right now considering the chatter over process…

Steve, This is just a brainstorm idea because I've never used internal NetSuite websites, but, since you aren't using the internal website for an actual store, can you use it as the "portal" so to speak? Instead of giving the customer the netsuite.com address, you give them your netsuite website address (which is properly…

Hello Steve, Users will only see an option to Choose Role if they log in through the NetSuite portal from www.netsuite.com. If you have a NetSuite Web Site or Store and your customer logs in from there, they will not have the option to "Choose Role" and will immediately be logged in as a Customer Center user just for your…

I ran into this since r11. Plus reported an issue. Advanced Partner Center - This is a paid user and licenses are monitored... Partner Center - This is a "free" user access and you can have as many as you want. Now - there does seem to be several problems here: 1. If you create a custom version of the partner center - for…

Hi Chris, This is a known issue. Apparently it has to do with session cookies in IE. I found that this doesn't happen as much in Firefox. Evan posted a note a few days ago that they are trying to fix it. To get around this, open a new browser session. Upload will work fine. Mark Its also common to Firefox with same…

So I understand that the email address is unique. I think my question is why allow the email address to be changed at the 'access' level? It implies this can be different than what is on record in the contact record. And, even if it does not imply that to others, it certainly seems like a dangerous thing to allow editing…

Hi Elham, Anyone? Is there a status on this bug? It's been 3 months since this was identified as an S2! This is a critical issue (client cannot use the webstore in a secure password protected fashion which is their only option and desire). I think you are about to lose another customer... Issue 201204 (Case #1342882), re:…

I thought you were asking if you could come in via SSO and redirect the customer to the webstore (which you would do with parameters in the SSO URL). You did not indicate if the web store is password controlled or not, however, you would need to have a link of some sort for the user to move to the webstore. NetSuite…

Please advise if this is still an issue. It has been resolved. Also,for web store users logging in via inbound sso, does the 140 minute automatic logout/screen prompt to login apply to them? Or is it automatic logout after 20 minutes and we can redirect to the page of preference via the redirect url/ parameters? WRT to web…

Hi Elham, Any status on this bug fix? Can't launch without this...

I'm a little confused about SSO inbound. I'm taking over from another and looking at the implemented code it is not clear why some things are being done. Primary questions are in blue. SETUP: This is SSO into a secured web store. The customer records are NOT individuals but companies, so the contacts are the ones with…

Yes, you can apply within the SSO login URL both a landing page (where you ultimately want the person logging in to be redirected to), as well as a log out page (where you want them to be sent when they log out or timeout -- though we put some code in the footer of the web page to look for the login form just in case and…

I do not know what that means. However, what you are indicating does not sound like a "user" but some operation being performed using a user's SSO login. In other words, (just guessing) the SSO is performed for a specific user and the landing page (route) is perhaps a suitelet URL that requires login to run. The suitelet…

Thanks Elham. Case is #1342882. Best. -Steve

Thanks Elham, very helpful indeed. One additional question that almost appears to be a show stopper. When attempting to setup SSO to the customer center, it appears that this is completely doable. However, if the webstore/website is set up to be password protected, it appears NetSuite does not recognize that the user is…

You should be ok then. Global searches and very specific searches are fast for both transactions and customers. If you have specific criteria, I can test one for you. As for web services, we've actually been quite happy with them so far. That is good to here. Searches are typically on phone number or email address in…

Just a follow up to all of this. Currently on the sandbox, there are about 12,000 customer records. Yet saved searches continually timeout. Emailing of scheduled saved searches keep failing. Listing of customers in a drop down list/record field take minutes to pop up rather than instant/seconds. And when the list finally…

Well, there would never be the case that I can think of where we just want a dump of all records in a search. Reporting and searching to produce reports I can live with longer waits. The real concern is that we have people on the phone with customers who are either searching on a specific value in a field on a customer…