Resources and Best Practices
- Take this Learning Path to get an overview of Oracle Subscription Management
- Essential Strategies for Subscription Business Models In B2B: Methods and Processes
- Implementation and Management Series: Plan and prepare for your Oracle CX implementation
- Subscription Management Documentation
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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Subscription Management
Discussion List
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Oracle Enterprise Contracts Vs Oracle Subscription Management CloudSummary Oracle Enterprise Contracts Vs Oracle Subscription Management CloudContent Dear Experts, Im a newbie to Cx Space and hence need some basic clarification. Can you… -
Is it possible to display a site with purpose defined as Installed-at at Subscription Header level?Summary: We have a requirement to display the Installed at Site at the Subscription Header level, currently we only have standard fields for Bill- to and Ship-to sites. … -
Unable to get LOV for newly created rate planSummary: We have created 'True up charges' in Manage pricing charge definitions and added it to existing rate plan. We are planning to create a new entitlement plan for …
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is any API or backend option to update Invoicing Rule at product level for active subscriptionSummary: May I know if there is any API or backend update by Oracle to update Invoicing Rule at the product level for active subscriptions as we tried from UI and it wor…
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Bill Service field in Subscription ContractSummary: Bill Service field present in the Subscription Profile is available in the Covered Level as well? We are able to control this field Bill Service at Subscription…
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how to populate minimum amount under subscription headerSummary: We have requirement to have minimum amount at subscription header where different product lines contribute to that minimum amount Content (please ensure you mas…
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Intercompany Subscription ManagementHi All, Our client is using subscription management for maintaining customer subscriptions. We have multiple legal entities providing services internally. For Ex: Legal … -
Order management header DFF fields to Subscription Product custom fields service mapping support?Summary: Order management header DFF fields to Subscription Product custom fields service mapping support? We would like to understand as we can map 1.order management H…
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need a query to get the unit price of subscription invoiceSummary: we need a query to get the unit price of subscription invoice. Content (please ensure you mask any confidential information): Version (include the version you a…
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Terminating subscription through import managementSummary: We have a requirement to terminate the subscriptions through import management. We passed the subscription number, closed date, close reason and close credit me… -
Enabling Auditing on Subscription Management header or product will cause any performance Issue?Enabling Auditing on Subscription Management header or product level will cause any performance Issue?
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if there is any option to add first month invoice line from subscription to existing AR invoiceSummary: We are looking configuration/set up to add first month invoice line from subscription to existing AR invoice when we have products such as hardware with include…
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Delete multiple team members in Subscription Management using RESTAPI/ File UploadSummary: We are looking for option to Delete multiple team members in Subscription Management using RESTAPI/ File Upload kindly suggest. Content (please ensure you mask …
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Meaning of Hours LoV in AvailabilitySummary: What is the meaning of the Hours values in Availability? Content (please ensure you mask any confidential information): When we are creating an Exception, we sa…
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Need to generate single invoice from subscription with different contract start dateSummary: Subscription is having multiple lines with different contract start and end date. Monthly Billing schedule is generated based on contract start date and end dat…
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How to block customers from creating warranty contracts if they have overdue paymentSummary: Unable to block customers from creating warranty contracts if they have overdue payment. Content (please ensure you mask any confidential information): We have …
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How to Default Billing Frequency in Subscription from Sales order without giving in profile?Summary: We need to create a generic subscription profile with Billing Frequency Null. The Billing frequency will be coming from Sales Order Period so that based on that…
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Need to generate single invoice from subscription with different contract start dateSummary: Subscription is having multiple lines with different contract start and end date. Monthly Billing schedule is generated based on contract start date and end dat…
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24B: Subscription Management - Requested Align Billing From FieldSummary: We can see the new field Requested Align Billing From after 24B release which were not mentioned in release notes. Kindly confirm what's the main purpose of thi…
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Not able to create or manage saved searches in Subscription Search pageSummary: I am trying to create a new Saved search on the subscription page to search subscriptions based on certain criteria like customer, PO number, etc. Based on some…
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EPM Dashboard active instance count doesn't show all active instancesAttached the screenshot for quick reference.
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Adding try catch block in the SM-RMCS Integration algorithmSummary: Is there a way to add the try catch method in the SM-RMCS Integration algorithm. We have customized the algorithm logic and when we are running the ESS - Send S…
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Send custom bill line level attributes from SM to RMCSSummary: We have a requirement to send the custom attribute UsageQuantity_c at the Subscription bill line level to the Quantity attribute in RMCS. But we are unable to f…
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Preventive maintenance in Standard coverage templateAfter 24B update we have Preventive Maitenance tab added in standard coverage, Can anybody let me know what is the use of new preventive maintenance tab in Standard cove… -
Fulfillment Line Org Id needs to be sent from Order management to Subscription product lineSummary: We need to pass the fulfillment Line Org id from Sales Order to the Subscription Product Line when Subscription is getting created from Sales Order . Can anyone…
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Communication channel options in Renewal TemplatesSummary: Does anyone have any idea how the communication channel options work in the subscription renewal template? The Manual does not mention any point on how each of …
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Is it possible to create single parent subscription for same customer having multiple inventory OSR?Summary There is a customer that has multiple inventory locations to be served, however the bill to site will be same. For each inventory OSR, different account is creat…
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need a query to get the unit price of subscription invoiceSummary: need a query to get the unit price of subscription invoice Content (please ensure you mask any confidential information): Version (include the version you are u…
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Revenue Recognition for Estimated UsageSummary: As per the Subscription management, we can bill using estimated usage, but there is no mention if revenue can also be recognized for estimated usage. Could you …
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Will the subscription usage events sent to RMCS from Subscription ManagementSummary: We have a requirement to capture usage events instead of using updating quantity in the bill lines as the events need to be sent as invoice for the usage billin…