Reporting and Analytics
Discussion List
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How to add total in custom reportHi, Like above report, I need to show total in a report. How to do that? Regards, MeeraMeera Saseendran T 8 views 1 comment 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service -
Add a link report to a report total calculationSummary: Add drilldown on a total count column. Content (required): I have a report that has a column count. I add a total count for the column I select from the Design …Lau 53 views 2 comments 0 points Most recent by Meera Saseendran T Reporting & Analytics for B2C Service
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Hi is there any report for ODA in Oracle Service cloud(.Net Console)Summary: Is there any report I can download or use in the Oracle Service cloud to report on ODA? Content (required): Hi All, We recently launched ODA for Chat in the Ora…Vincent Lin 11 views 5 comments 0 points Most recent by Prasad Singamaneni-Oracle Reporting & Analytics for B2C Service -
Report to get the contact details from the system using mail domain as filterSummary: Hi , I have a report requirement in the Oracle B2C console where I will be feeding the customer email domains. It may be 1 or many, depending on the requirement…Boby B Jacob 11 views 2 comments 0 points Most recent by Boby B Jacob Reporting & Analytics for B2C Service -
SQL query for Time Entries with Payroll result for the selected periodHi All, I have a requirement to fetch the columns as attached in the excel screenshot. The challenge i'm facing is i'm not aware how to join the Time Entries with Payrol…Dilip.Murugan-Oracle 21 views 0 comments 0 points Started by Dilip.Murugan-Oracle Reporting and Analytics for HCM
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Is there an automated way we can view the updated date of standard texts?Summary: I am trying to get a list of all of our Standard Texts along with the date each was last updated. If I go into the Standard Text editor in the .NET console, I c…Andrew! 11 views 1 comment 0 points Most recent by Michelle Akin-Support-Oracle Reporting & Analytics for B2C Service
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Error on workpsace after adding a reportHi, Iam getting this error after adding report in workspace tab The report contains the following errors: -found flat branch for grouped parent You will need to edit the…Meera Saseendran T 11 views 1 comment 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service
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how to add actions in reportHi, How we can add actions like open and delete ina report ? like below: Regards, MeeraMeera Saseendran T 21 views 2 comments 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service
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Capacity chartHi, I need to create a capacity chart. •For incidents without a task, use the Due date to allocate the effort into the weekly intervalFor incidents with tasks, use the t…Meera Saseendran T 11 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Reporting & Analytics for B2C Service
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Some of the fields in the OTBI subject area are not populating valuesWe are trying to select "check number" from the OTBI subject area "Payables Payments - Disbursements Real Time" but the field results no values in it due to which the da…
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How to pass Incident field as run-time filter to standard Search knowledge base reportSummary: I have an incident field, based on which the Search Knowledge base report in the Rich Text editor should be filtered. I want to filter answers.nl, based on the …Yashwanth Siddaraju 21 views 1 comment 0 points Most recent by James Branston Reporting & Analytics for B2C Service
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how to fetch 3rd level of categoryHi, I need to add 3rd level category to a script for showing it in incident workspace. WHich field to choose for this? Regards, MeeraMeera Saseendran T 1 view 1 comment 0 points Most recent by James Branston Reporting & Analytics for B2C Service
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Incident Transaction Counts (Multiple Transaction Types) - Analytics Cookbook RecipeContent Incident Transactions Counts Vanilla Report Counting Multiple Transactions Types Author: Bastiaan van der Kooij Independent Oracle Service Cloud Consultant Diffi…User_2025-02-03-19-30-01-975 202 views 10 comments 7 points Most recent by User_CTDKD Reporting & Analytics for B2C Service -
Hi all, in bursting can I put the dynamic file name? example concatenate it to today's launch date!Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…Emanuele De Marchi 2 views 1 comment 0 points Most recent by Angel Jimenez-Support-Oracle Reporting & Analytics for B2C Service
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Time in Status (Transactions Calculation w/ Custom Script) - Analytics Cookbook RecipeContent Time in Status Calculates time using custom script Author: Bastiaan van der Kooij Independent Oracle Service Cloud Consultant Difficulty rating: (Advanced) Targe…User_2025-02-03-19-30-01-975 313 views 9 comments 15 points Most recent by Archana Rajendran Reporting & Analytics for B2C Service
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Join chat_queue_stats with Incidents TableSummary: When I join Join chat_queue_stats with incidents table, it removes data and shows blank I need to join the tables, becuase I need to know what agency the client…Marissa Gonzales 51 views 7 comments 0 points Most recent by Marissa Gonzales Reporting & Analytics for B2C Service -
Analytics CookbookContent Welcome to the Analytics Cookbook! This is an exciting resource intended to help with your Oracle Service Cloud Analytics. How do you measure the value your orga…Kenny Tietz-23935 6.5K views 3 comments 64 points Most recent by Marissa Gonzales Reporting & Analytics for B2C Service -
how to calculate incident edit time for each transactionsSummary: Hi, I need to create a report for getting incident edit time of an incident. edit time for each agent in same incident is needed. Regards, Meera Content (please…Meera Saseendran T 11 views 2 comments 0 points Most recent by michael garverick Reporting & Analytics for B2C Service
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Ask a Question FormSummary: Does anyone know the maximum number of characters that can be in the Summary and Question fields on the Ask a Question form? Content (please ensure you mask any…Dorothy Norman 83 views 3 comments 0 points Most recent by Dorothy Norman Reporting & Analytics for B2C Service -
how to enable add existing option in contact tabHi, How to enable the option for add existing contact in a workspace.? Regards, MeeraMeera Saseendran T 51 views 2 comments 0 points Most recent by Jess Campbell Reporting & Analytics for B2C Service
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restriction of 'in list' operator in analytics reportContent Hi all, just would like to know, if there is any restriction related to the in list operator in Analytics, e.g. length of the parameter/value, or amount of param…User_2025-02-03-17-17-22-167 25 views 5 comments 0 points Most recent by Jess Campbell Reporting & Analytics for B2C Service
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Remove - replace URL in threads.noteHi, I'm working on a custom report that includes the threads.note field. Here’s a sample of how the conversation looks in that field: Agent: Hi how may I help you? Anony…Feyza Yılmaz 21 views 2 comments 0 points Most recent by Feyza Yılmaz Reporting & Analytics for B2C Service
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How to get the assignment number from the time card entry page ?I have a requirement to get Assignment_Number from time card entry page and not on person level. please find screenshot for reference.AbhinavA 11 views 1 comment 0 points Most recent by Anusha Bhat-Oracle Reporting and Analytics for HCM
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where Knowledge advanced is in active use - understand the actual usage volumeHi, I need to create a report to review the current use cases where Knowledge advanced is in active use - understand the actual usage volume Regards, Meera
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I need a custom script to capture a assigned time of a ticketHi, For a Response SLA report, we are capturing stop time as min(transactions.created). But there is a problem where incident reaches to wrong queue first and assigned t…Meera Saseendran T 31 views 1 comment 0 points Most recent by Michelle Akin-Support-Oracle Reporting & Analytics for B2C Service
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How to create a report for find for each sla what all holidays are selectedHow to create a report for find for each sla what all holidays are selectedMeera Saseendran T 11 views 1 comment 0 points Most recent by Michelle Akin-Support-Oracle Reporting & Analytics for B2C Service
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Creating a Report for Unanswered Community Comments in RightNow CXSummary: We need to build a report in RightNow CX that highlights comments in our community that have not received a reply from a staff account. We have community profil…SDP 41 views 2 comments 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service
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Reporting on Contacts Who Downloaded an Answer AttachmentContent Has anyone been able to create a report that shows everyone who has viewed an answer that contains an attachment and who downloaded that attachment? Everything I…User_2025-02-03-18-33-33-414 25 views 2 comments 0 points Most recent by Dorothy Norman Reporting & Analytics for B2C Service
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Custom Report to Save CC from Mail HeadersContent Hi, We would like to start storing the email addresses in the CC field (if any) when incidents are created via email. I was able to determine that this informati…Carl Bramblett 82 views 3 comments 0 points Most recent by User_D4N0X Reporting & Analytics for B2C Service -
Report to count responses but include incidents with no responsesSummary: I need a report that shows all the incidents with a count of responses for the ones that have responses, but includes those incidents that don't have responses …