Customer
Discussion List
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If an account is inactive, why we cannot search and see invoices using the transaction form.If an account is inactive, why we cannot search and see invoices using the transaction form. We need to know if this is a profile option or standard functionality. When …PUGALESWARAN PALANIVEL 18 views 3 comments 0 points Most recent by Rasheed - Fusion Support Engineer-Oracle Receivables & Collections -
how to end date customer sites in bulk in customer data management.Summary: Inactive customer ship to site is showing in Transaction and sales order LOV. i have applied below action plan. **********but now i want solution for bulk custo…
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How to set customer account status to inactiveSummary: After termination date has been filled in, we would like to set the customer account status to inactive Content (required): Is there an option available to set …
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How to prevent closing customer bill/ship to sites for customers with open sales ordersSummary: How to prevent closing customer bill/ship to sites for customers with open sales orders? Users end date the customer Bill/Ship to sites where there are open sal…Boaz Nurieli 2 views 1 comment 0 points Most recent by Mahesh Adivishnu-Oracle Receivables & Collections
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How to track customer account notes in fusionWe have an issue where there is only one note available at front end. But in back end we are seeing multiple records Can we check the changes from front end? Regards, He…Hemanth Buccapatnam Tirumala 25 views 8 comments 0 points Most recent by Hemanth Buccapatnam Tirumala Receivables & Collections
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How to Validating email address for Customer AccountSummary: Is there a way to validate data against what is entered in the email field to check if the data is in a valid format for an email. for example, we are seeing da…yogananda.kovvuri 33 views 3 comments 0 points Most recent by Yeung Shing Keith Receivables & Collections
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API to fetch lookup values of Credit Review Cycle - Customer Profile.Summary: Is there any API available to fetch Credit Review Cycle lookup values present at Customer Profile level? I have already tried these APIs: /crmRestApi/resources/…Saloni Kumari 1 view 1 comment 0 points Most recent by Nimisha Sakalle-Oracle Receivables & Collections
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Is there any API to fetch Parent Party Details for Hierarchy created in CDM?Summary: I want to fetch Parent Party Details (Parent Party ID and Parent Party Number) by passing child Party ID or Child Party Number as query parameter for hierarchy …
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Automatic customer number generation while uploading customers from FBDI.Summary: We have a scenario wherein the client is creating customers using FBDI. In the FBDI they are populating some customer numbers. But those numbers are already exi…Mandeep Mittal 465 views 7 comments 0 points Most recent by Uma Maheswara rao Ulisi Receivables & Collections -
Any API available to interface Customer credit card information in customer masterNeed to interface credit card details from and staore on customer masterNaresh Heda 53 views 1 comment 0 points Most recent by Andreea Laura Panait-Oracle Receivables & Collections
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Is there any API available to fetch Customer Account Profile Id?Summary: I want to update Customer Profile Details (Party level) and I am using this SOAP webservice : fscmService/ReceivablesCustomerProfileService?WSDL but this requir…
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Filtering Customer Details in Accounts ReceivablesQuestion: System shows all customer accounts and sites instead of specific details for the entered Account Number and Site Name. Actual Behavior: Multiple accounts and s…Mutyam Venkateswarlu Amara 22 views 5 comments 0 points Most recent by Mutyam Venkateswarlu Amara Receivables & Collections
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Which modules are concerned with applying recovery plan rules for customersSummary: Hi, Release order – Exception Management process & Recovery plan Overdue management forms an integrate part of the Group Credit Policy and needs to be carefully…
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Dunning History always assigns full batch of letters to one customerHi, We have noticed that when the dunning letters are produced and saved to Customer History within Collections, each time one customer has the entire batch (containing …
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Where to Get Custmer Data Model and Table RelationshipsSummary: To support our integration designs with other systems we need to get access to the Custmer Data Model and Table Relationships. Is this anywhere avilable? Only d…
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Unable to Create Batch requests with SOAPHello, I tried following the Oracle Documentation below to create a batch of SOAP requests for creating customer accounts Perform Batch SOAP Operations And this is my sa…User_E22UI 23 views 1 comment 0 points Most recent by Andreea Laura Panait-Oracle Receivables & Collections
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In the Customer merge How to get Original Party site details?We recently performed a customer merge activity in the non-PROD instance. To track the details of this activity, we developed a BIP report to display both the old and me…
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Basic question about Profile Class change triggering update to Strategy in CollectionsSummary: Basic question about Profile Class change triggering update to Strategy in Collections Content (required): Hi - sorry for possibly a basic question, as I am not…
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Customer Upload & Maintenance using FBDISummary: Customer Upload & Maintenance using FBDI Content (required): Our Client has a small Customer base and are getting used to the 'Upload Customers' template that i…srirm 106 views 7 comments 0 points Most recent by Andreea Laura Panait-Oracle Receivables & Collections
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How to create Party relationship between two organization with party type as organization using FBDISummary: There is requirement of client in which we wanted to establish Party relationship between two organizations ( customers) Relationship Type PARENT/SUBSIDIARY). W…Prasad Walwadkar 30 views 1 comment 0 points Most recent by Sairam Surampalli-Support-Oracle Receivables & Collections
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How to add Message when Printing Customer StatementSummary: I want to add Message 1 to Message 7 when running the Create Customer Statement Program. Content (please ensure you mask any confidential information): While ru…Shanky_CPU 6 views 1 comment 0 points Most recent by Sairam Surampalli-Support-Oracle Receivables & Collections
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How to disable the automatic payment request creation when we raise refund for a receipt?Summary: Hi Team, As per our client's requirement, when a refund is created, it should not generate an AP Invoice (i.e., Payment request) because the refund payment is h…
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Bulk Upload of Customers as PersonSummary: Bulk Upload of Customers as Person Content (please ensure you mask any confidential information): We have approx 22 Million Customer to be migrated from legacy …Md Mosharraf Ali Raza 12 views 3 comments 0 points Most recent by User_SWCMQ Receivables & Collections -
Customer Import Stuck at "Process Pending"Content Hello All, While we were importing customers to update customer data, i has stucked pending process. When we check the "Upload Customers" process from "Scheduled…User_2025-02-05-02-16-41-526 93 views 3 comments 2 points Most recent by arunpr Receivables & Collections -
Are DFF's be selected for AuditingSummary: Auditing on DFF's Content (required): Hello, We have create a few DFF fields under : Manage Customer Account Descriptive Flexfields Manage Customer Account Site…
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Get call to get the bill to contact details/ship to contact details using REST API based on billtoHi, Please let me know if there is any REST API that provides ship to details and bill to contact details based on bill to account number .
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Is there any REST API to update Customer Site Address?Summary: Thousands of customers were uploaded by using the simplified Customers FBDI. Now we realize there are many Customer Site Addresses with incorrect Postal Codes. …User_2025-02-11-06-12-35-024 1.1K views 4 comments 1 point Most recent by Joeyc123 Receivables & Collections
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How to update the payment terms at the Credit Limits and Late Charges tab ( Customer site)Hi Everyone, I am uploading the customer data along with late charges information through FBDI template. I was able to upload the customer data along with late charges i…
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Payment Terms getting change from Sales order to AR InvoiceSummary: We have below payment term setup Bill to site payment term- S38 Account payment term-S28 and when we created the sales order payment term showing as -S38 but wh…
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Setting Default Revenue and Receivables Account in Accounts Receivable ModuleWhen creating a customer in the Accounts Receivable module, I have to manually select the revenue and receivables account in the reference field each time. I want to set…