Service Request Management
Discussion List
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Not able to find documentation on 'ENABLE USER CONTEXT FOR SERVICE REQUEST' 23C new featureSummary: No documentation on the 23C new feature 'ENABLE USER CONTEXT FOR SERVICE REQUEST' Content (required): We were going through the 23C patch update new features do… -
How is it possible to omit steps in the Digital Customer Service using azure login process?We implemented a Digital Customer Services (DCS) template that uses authentication through Azure. using a policy in the SSO, the user has to enter their email address an…
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Need payload to update Customer contact point for the existing Customer via APISummary: I am able to create Customer via API and able to create the contact Points also, but for the existing customer which is not having Customer Contact point for th… -
Is it possible to change the default sorting of a subtab?Hello, We need to change the default sorting of a standard subtab on Service Request object page. In the service request object there is a subtab in which the contacts o…
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How to set custom field with expression that reference related entity fieldSummary: We want to show in the Service Request detail layout the Contact's Annual Income We configure the following: In Service Request created a new custom field Use t… -
How can we define payment method on Service Request ScreenSummary: Hi, How can we define payment method on Service Request Screen? How I will make sure that Service Billing which I am generating into Order Management as a Bill … -
Masking the Identity of the Customer when Sending a Service Request.Summary: Content (required): Is it possible to set up the Service Center and HR Help Desk functions to allow customers and employees to submit service requests to the co… -
TAB's record not copied when copying a SR after saveSummary: TAB's record doesn't seemed to be saved on the ticket. Content (required): we are facing some issues with a groovy script that has the aim of creating a new ser… -
How to assign Multiple Technician to a Single Service Work OrderSummary: Need to assign multiple technician to a Service Work Order as multiple technician are working together to resolve the issue. Content (required): We have a scena…
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Can a Business User access Sales and Service both ?Summary: My business user needs to work on Service and Sales both like Opportunity and Service Request access both. So can we provide them both access at same time ? Con…
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Change History on Service Request not visibleSummary: I have enabled the audit on Service Request object. In the application composer page layout the subtab of change history is also enabled. On navigating to the S…
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Will Service Request , Opportunities will be asked to be deleted from Oracle if database is fullSummary: Hi, Our business team has a concern related to Service Request and Opportunities . We know that there is no archiving process currently available in Oracle Enga…
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Non-UI way to generate application composer customization reportSummary: Non-UI way to generate application composer customization report Content (required): Is there any alternative way to generate Application composer customization… -
How to archive older records in sales cloud?Summary: How to archive older records/records which are not using for a long time in sales cloud? Content (required): When does anything (Leads, opportunities, service r…
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The calculation of milestones begins with the time of field value update.Summary: We have configured the milestones, and it is functioning in the first phase of selecting the value from the FCL field, but we need to move on to the second LOV …
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ComplianceFlag in Service RequestSummary: ComplianceFlag is not working as expected from object workflows Content (required): We want to send an escalation whenever the milestone is overdue so we are us…
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How to send the escalation email in Service RequestSummary: I working with SLA , and for First resoultion matrix we have given 2hrs. If within the time response is not received then we need to send the escalation email t…
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Groovy to insert messages from Service request headerSummary: Based on an attribute value on Service request header, Would like to insert an internal note row in message tab via groovy Content (required): def srid = getAtt…
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Enabling visibility criteria on the Messages under Service RequestSummary: Content (required):Requirement is to have a control on the visibility of the messages under the subtab of "Messages" in Servcie Request Object based on the logg…
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Can we use/trigger the Email Templates from GroovySummary: We want to send the SMS from Service Request to mobile, in that we need to use the templates for message body. Can we access/use the email templates in groovy? …
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From where the default calendar showingThe profile value is empty from where can getting the calendarHebatullah Ahmed 31 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service
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Cannot Create New Public SmartTextSummary: Cannot create New public SmartTexts Content (required): Hi, Business user granted below role however, suddenly (may be after an upgrade?) recently 'New SmartTex… -
How to fetch Contact's mobile # in SRHi, We have mobile # , work # fields in Contact UI. Is there any field available which is stored Contact's mobile # in SR level. We need to send SMS using this value. Pr…
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How to get related account's account owner's email from the Service Request object?Summary: We are trying to write a workflow on the Service Request object to alert the account owner when a Service Request has been created. In order to do this, we must… -
How to enable internal service request in CX B2C sales and serviceSummary: How to enable internal service request in CX B2C sales and service Content (required): is it possible to have internal service requests in oracle B2C service, i…
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Available Today: Out of the Box Reports for Service Agents and ManagersSummary: Out of the Box Reports for Service Agents and Managers - available today in Oracle Sales. Content (required): Out of the Box Reports for Service Agents and Mana… -
how to export all custom lookups defined in application using export managementSummary how to export all custom lookups defined in applicationContent Hi All, Is there any way to export all custom lookups defined in application through export manage…
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Page Composer Issue (Saved Search)Summary: I'm trying to access page composer and edit the Service Request saved searches for a specific role (ICM), but I kept encountering this error: "You cannot edit t…
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How To Get Sales Lead Custom Field Show Up As Attribute In Lead Assignment ConditionContent Hi, I just created a new text formula field and I want it to use as a condition in a Sales Lead Assignment Rule. It doesn't show there currently and my question …User_2025-07-18-06-07-44-367 24 views 2 comments 1 point Most recent by Marian Platonov Incentive Compensation
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Adobe Flash Player disabled to create Business ProcessesContent When I try to create custom Business Process to be used in Object Workflows, I get the message that Flash Player has reached end of life. How is everyone creatin…