Service Request Management
Discussion List
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Can the original email message be included when selecting Forward?Summary: When a new Service Request is created through email and have message to it. Can that original email message be included when we forward internally in Service Re… -
Count of Characters in Custom Field in Service RequestHi Team, I have created a custom field in the Service request, is it possible to display the count of character, same as it is being displayed in problem description. Al…
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Custom Smart Action for Activities is not available in Next Gen Service layouts, how to fix that?Summary: Hi, I have created a custom smart action for object function called 'Create Lead' for both Sales and Service applications. I am able to access the smart action … -
Request for Feedback: Automating Repetitive Tasks with Macros for Service TeamsHi Community, I am conducting research, and your help would be greatly appreciated. If we had a feature that allows users (such as service supervisors, operations staff,… -
Is there a possibility to add the Resource information, while creating a person record in hcm?We need clarification on the below question, Is there is a possibility to add the Resource related information, while creating a person record in HCM. As per the current… -
Create Service Request once Opportunity is WonSummary: Once an Opportunity is Won, there is a requirement to create a Service Request Content (please ensure you mask any confidential information): Similar to a Lead …
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How can I create a report BI of notifications sent by service request workflow?Summary: How can I create a report of notifications sent by service request workflow? Content (required): Currently we are dispatching a series of notifications through …Camilo Martinez-114335 31 views 1 comment 1 point Most recent by Radhika Abhyankar-Support-Oracle Fusion Service
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Can I limit the number of surveys sent to a customer for service requestsSummary: I am integrating Survey Monkey with Oracle CX for resolved service requests. We have some customers who open many SR's in a day. Is there a way to put a limit o…Crystal Pace 22 views 3 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Fusion Service
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oracle engagement cloud Service documentationSummary: Hi, can anyone share with me the engagement cloud Service implementation document? we currently use the engagement cloud Sales and we need to implement also the…
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Record feedback for KM articlesSummary: Would it be possible to record any feedback from user on KM articles used in Service requests aside from rating those ? The layout seems non-extensible , hence …
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CPQ Quote Creation from Oracle Fusion Service Request ObjectSummary: We want to create a Quote from the Service Request screen, How can we build this? can we achieve it through App composer? Content (please ensure you mask any co…
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How can we View Email ID while hovering of the mouse pointer in Service RequestSummary: How can we view an Email Id of the Sender and receiver just by hovering on the symbol. This is a Customer's requirement to get the details just by hovering over…
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Can we have multiple records in milestone configuration completion level with OR conditionSummary: We are configuring the milestones , here we defined multiple levels for the SR , but in any case SR can be set to resolve so that time milestone should set as c…
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Unable to modify the font style in UIHi Team, We are unable to enable the 'Bold' font style in the UI. Could you please provide more information about the specific steps you've taken so far to change the fo…
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Need column mapping of queue manager from Service Request UI screen in fusionSummary: Need column mapping of queue manager from Service Request UI screen in fusion Content (please ensure you mask any confidential information): I'm looking for que…Yalamanda, Kalluri 31 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Fusion Service
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How to track work assignment status for service request in oracle sales cloudSummary: Is there any logs available for works assignment status in which the details of the user who is enabling and disabling the Work Assignment status along with the…
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Application Usage Insights not showing any data for OrgSummary: We are trying to check usage of system but Application Usage Insights not showing any daa Content (please ensure you mask any confidential information): Version…Kamal Wadhwani 12 views 1 comment 0 points Most recent by Priscila Terazawa - Support-Oracle Reporting & Analytics for Sales
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We are getting the following error while creating user for Digital Customer Service.Summary: Hi, We are getting the following error while creating user for Digital Customer Service. "The URL you provided for the IDCS_REST_ENDPOINTAPP third party applica…SreejithNairS 53 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service
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Can we able to create quote from service request?Summary: Can we able to create quote from service request? As how we able create quote from opportunity. Content (please ensure you mask any confidential information): V…
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Disable Service Request CategorySummary: Hi Team, Upon disabling a service request category , leaves the historical SRs with that category to have just the ID in category field instead of category name…
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Setting up SR visibility through System Access GroupSummary: Multiple conditions in Object Rule in System Access Group are not showing the result as per expectation. Content (please ensure you mask any confidential inform…
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Receipt ApplicationSummary: The receipt and application are done manually within Oracle applications, later the integration must capture this receipt and application and send it to the leg…FABIO A BIONDI 24 views 1 comment 0 points Most recent by Raghuram Saradka-Oracle Receivables & Collections
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How to create Purchase order which Requisition is having more than one RequisitionLineIdHow to create Purchase order which Requisition is having more than one RequisitionLineId . using REST API -------> API details for creating PO using single RequisitionLi… -
How to create Purchase order which Requisition is having more than one RequisitionLineIdHow to create Purchase order which Requisition is having more than one RequisitionLineId. using REST API /fscmRestApi/resources/11.13.18.05/requisitionProcessingRequests…
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Is it possible to configure pop up message in Standard Dynamic choice list?Summary: Is it feasible to create pop message in dynamic choice list level? Content (required): Hi, I want to configure a pop up message with SR description in Dynamic c…
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Set Permission for Self Service UsersSummary: Hi Team , We have been consuming /crmRestApi/resources/11.13.18.05/selfRegistrations API to create self-service user. The sample payload is : { "AccountKey" : "…Lakshmi_Sasidharan 53 views 2 comments 0 points Most recent by AparajitMalliJawaharBapu Digital Customer Service
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Migration of SRs from Salesforce CRM to Next Gen Help DeskSummary: Is it possible to Load history data from legacy (Salesforce CRM) to Next gen Help Desk ?
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Not able to find documentation on 'ENABLE USER CONTEXT FOR SERVICE REQUEST' 23C new featureSummary: No documentation on the 23C new feature 'ENABLE USER CONTEXT FOR SERVICE REQUEST' Content (required): We were going through the 23C patch update new features do…
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How is it possible to omit steps in the Digital Customer Service using azure login process?We implemented a Digital Customer Services (DCS) template that uses authentication through Azure. using a policy in the SSO, the user has to enter their email address an…
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Need payload to update Customer contact point for the existing Customer via APISummary: I am able to create Customer via API and able to create the contact Points also, but for the existing customer which is not having Customer Contact point for th…