Customer Programs
Discussion List
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How to review the Draft accounting entries for Customer Program AccrualSummary: How to review the Draft accounting entries for Customer Program Accrual Content (please ensure you mask any confidential information): We have a requirement to …Abhishek Sinha 20 views 2 comments 0 points Most recent by Abhishek Sinha Channel Revenue Management -
Unable to add items in customer programSummary: Hi, I am unable to add or query the items under product tab for Customer Program. If I am selecting item type as 'All Items' and trying to submit the program, I…
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Default claim type and claim reason while entering ClaimSummary: Hi, When creating a claim I need to manually enter Claim Type and Reason all the time. I saw that under "Manage Channel Claim Sources" you can default Claim Typ… -
Per SR 4-0000751118, please provide sample payload for Create Customer Volume Program APISummary: Per SR 4-0000751118, please provide sample payload for Create Customer Volume Program API: Message from Oracle: Hi Jarrod, As advised please log a Customer Conn…
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For customers that require settlement with Check, do we have to setup these customers as a supplier?Summary: For customers that require settlement of Customer Claim with a Check do we have to setup these customers as suppliers? When we click on Check or AP Default, it …J. McCracken 16 views 3 comments 0 points Most recent by Rakesh Viswambharan Channel Revenue Management
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Claim exceeds accruals in Lump Sum ProgramSummary: Hi, I would like to know how to process a claim which exceeds the available balance for a lump sum program. Initial thought is create a manual positive adjustme…
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How to apply auto tax calculation on the Payable Invoice against Customer Claim?Summary: How to apply auto tax calculation on the Payable Invoice against Customer Claim settlement? Content (please ensure you mask any confidential information): We ar…
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Meaning of product distributions in Lump Sum programSummary: Hi, What is the meaning or the reason to have a product distribution when creating a lump sum program? Since accrual will be created upon program creation there…
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How to push accrual entries from previous period into current periodSummary: How to push accrual entries from previous period into current period Content (please ensure you mask any confidential information): We have a requirement to cre…
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How to re-enable Batch for Create Accruals for Channel Batch for Customer PromotionsSummary: How to re-enable Batch for Create Accruals for Channel Batch for Customer Promotions using Load Transactions (not csv)? Otherwise how can we create the accruals…
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Sales orders batched in Channel but need to be used for Accrual calculationSummary: A customer program is created and there are sales order invoices that need to be included in the accrual calculation, however, the records are already batched i…
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Can you extract a customer rebate program checkbook with accruals for every customer to one fileSummary: Is there a way to get one extract with all of the accruals on a customer rebate program regardless of customer? I can extract each customers accruals, but I nee…
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Ship_To_Country Custom Qualifier not available in Customer Channel program TypeSummary: We have a client requirement to exclude certain transactions based on City,State etc. So going through the oracle document which gives n an example of Ship_To_C…Rakesh Viswambharan 26 views 9 comments 0 points Most recent by Rakesh Viswambharan Channel Revenue Management
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ChRM Channel Revenue Management tier error when attempting to submit the customer programSummary: The customer program is receiving an error when attempting to submit the rebate program under Customer Channel Management. The error code is (CJM-6135358). The …Kamohelo Leqele-Oracle 17 views 6 comments 0 points Most recent by Kamohelo Leqele-Oracle Channel Revenue Management -
Is it possible to restrict associated accruals to same Bill to on the claim?Summary: When associating accruals on a claim, the accruals earned by a different bill to than the one on the claim are available to associate. Is it possible to restric…J. McCracken 25 views 5 comments 0 points Most recent by Ranjith Sundaram-Oracle Channel Revenue Management
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Impossible to add a new program qualifier in channel revenue managementSummary: Hello, I tried to add a new qualifier in channel revenue management. Used documentation : How to Set Up Custom Qualifiers Based on Sales Invoice Header Descript…
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Customer Program type to calculate accrual based on Sell Price with manual adjustments allowedSummary: We have a requirement for a customer program where accrual is calculated based on Sell Price (rather than list price) and manual adjustments are enabled. There …
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Qualify Customer Program Custom Qualifier based on Sales Order Header EFFHi, We have a requirement to use a custom qualifier in the Customer Rebate Program, where qualification will be based on a Sales Order Header Extensible Flexfield (EFF).…
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Sales Incentives not applied to Sales OrderSummary: I have created couple of as programs in Channel as there are Program Types for a customer and bill to site for two Item qualifiers but none of them is getting a…Rakesh Viswambharan 115 views 6 comments 0 points Most recent by Ranjith Sundaram-Oracle Channel Revenue Management
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Settle Invoice related claim with accrual from volume rebateWhen creating a claim from receipt using the "Create Channel Revenue claim option", we are unable to select the promotional radio button to apply an earned accrual from …
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What is the best practice for Displaying available accruals outside of Channel revenue management?Summary: If the earned/available accruals need to be displayed to a 3rd party application to make it more visible to sales reps and customers to drive sales, what is the…
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Customer Channel Program accruals is not working based on Custom QualifierSummary: I have set up custom qualifier in the Customer Channel Program based on following document. https://docs.oracle.com/en/cloud/saas/supply-chain-and-manufacturing…Jyotendrasinh 105 views 11 comments 0 points Most recent by Shankar-B-Oracle Channel Revenue Management
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Manual adjustment table & DFFSummary: When we create manual adjustment and submit it, we are able to see the record in CJM_CUSTOMER_ACCRUALS_ALL but no data in the CJM_MANUAL_ADJUSTMENTS_ALL_B & CJM…Karuna Gupta 34 views 4 comments 0 points Most recent by Shankar-B-Oracle Channel Revenue Management
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Customer Program creation doesn't throw any error on duplicate program creationSummary: Customer Program creation doesn't throw any error on duplicate program creation Content (please ensure you mask any confidential information): We have a require…Abhishek Sinha 27 views 7 comments 0 points Most recent by Shankar-B-Oracle Channel Revenue Management
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Is it possible to setup Customer program based on invoice being paid on time?Summary: If the customer pays their invoices on time, abiding to the payment terms, would like to reward the customer with a rebate for on time payments. Is it possible …J. McCracken 5 views 3 comments 0 points Most recent by Ranjith Sundaram-Oracle Channel Revenue Management
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Level of Accrue To for Customer Claim AssociationsSummary: When setting up a customer program, if we set it at customer level, will the accruals still be seperated out by bill to if we have multiple Bill To's associated…
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Not able to find order/invoice number in customer transactions exported from the checkbookSummary: While exporting the customer transactions from the checkbook, the order & invoice fields are blank. Content (please ensure you mask any confidential information…Sriman Ravi Narayan 15 views 3 comments 0 points Most recent by Shankar-B-Oracle Channel Revenue Management -
Accounting entries for Channel Manual AdjustmentsSummary: Accounting entries for Channel Manual Adjustments Content (please ensure you mask any confidential information): Which setup controls the accounting for Manual …Abhishek Sinha 16 views 3 comments 0 points Most recent by Ranjith Sundaram-Oracle Channel Revenue Management
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Is there an option to automatically create claims in channel revenue management?Summary: After defining, approving, and running active programs, is there an option for the claims to be automatically generated based on the maximum earned amount? The …Sriman Ravi Narayan 15 views 2 comments 0 points Most recent by Sriman Ravi Narayan Channel Revenue Management
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Find the customer transactions(Sales Orders/Invoices) picked up by a customer rebate programSummary: Is there an option to find the actual customer transactions pick up by a customer rebate program? The earned amount in the checkbook, is there an option to find…Sriman Ravi Narayan 5 views 3 comments 0 points Most recent by Sriman Ravi Narayan Channel Revenue Management