Customer Programs
Discussion List
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What is the Customer Adjustment Type used for Create Accruals in the Sales&Expense mapping set?Summary: If the * is removed as an input value from the mapping set for sales and expense, the job to Create Accruals fails to find an account. We have the values INCREA… -
Monitor Claims not creating invoicesSummary: Hi, What is the best way or best practice to monitor that Claims are not creating invoices/credit memos? Once the claim is created schedule ESS Job should creat…Victor Martin 3 views 1 comment 0 points Most recent by Ranjith Sundaram-Oracle Channel Revenue Management -
link between Claim and AR Credit MemoSummary: How to identify in AR Credit Memo from which Claim has been created? Currently we are using manual claims and credit memo as settlement method. AR Credit memo i…
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Accounting entries for Promotional and Non Promotional Claims SettlementSummary: Accounting entries for Promotional and Non Promotional Claims settlement Content (please ensure you mask any confidential information): We are looking for diffe…Abhishek Sinha 12 views 3 comments 0 points Most recent by Ranjith Sundaram-Oracle Channel Revenue Management
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Attachments Claims workflow approvalSummary: Hi, We have been testing approval workflow now in UAT and have noticed one problem. When you create the Claim you can enter both comments for approval and also …
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cancel settled claimsSummary: Hi, Is it possible to cancel a claim once is settled? if not possible. When is the last moment you can cancel a claim? If it is possible, how to do that? Do you…
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Channel Claims manager Role not working?Summary: Hi, I have a user which is having Channel Claims Manager role and data access set to BU. However when doing login she does not have access to Customer Channel M…
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How to do data conversion of Customer Channel Programs?Summary: Looking for FBDI template to upload Customer Channel Programs. - Customer Promotions Customer Annual Co-op Customer Annual Volume Customer Lumpsum Customer Volu… -
When clicking on the Customer number in the Checkbook receiving "Error response during Rest Action"?Summary: When clicking on the Customer number in the Checkbook, we are receiving "Error response during Rest Action". We can access the Checkbook fine, but when clicking…
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REST API Lump Sum ProgramSummary: How to create a lump Sum program via REST API? I have been going through documentation And I am using VB Excel Add-In. If I try to create only a program, it fai…Victor Martin 221 views 54 comments 0 points Most recent by Shankar-B-Oracle Channel Revenue Management
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Customers not displaying for Business Unit in Create Customer ProgramSummary: When selecting the US business unit, we are able to select customers in the Customer programs. When selecting the CA business Unit, customers are not displaying…
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What is the usage of Customer Trade ProfilesSummary: What is the usage of Customer Trade Profiles Content (please ensure you mask any confidential information): We are looking to understand the usage of Customer T…
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What is difference in functionality in ChRM Springboard AppsSummary: What is difference in functionality in ChRM Sprinboard Apps - "Deduction and Settlement" &"Customer Channel Management" Content (please ensure you mask any conf…
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SQL to identify eligible sales orders for accrual generationSummary: SQL to identify eligible sales orders for accrual generation Content (please ensure you mask any confidential information): We have identified several orders wh…Abhishek Sinha 12 views 3 comments 0 points Most recent by Shankar-B-Oracle Channel Revenue Management
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how to create a custom qualifier for customer programs based on Pricing segmentSummary: We need to create Customer promotion program with qualifier as pricing segment or one of the segment of pricing profile. Please provide some documentation for t…Gautam Kumar erp 8 views 1 comment 0 points Most recent by Satya Ganti-Oracle Channel Revenue Management
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How do I create custom qualifiers for Customer Programs in ChRMSummary: Oracle document says we can use Custom Qualifiers for Customer Programs in addition to the seeded ones. How do I that? We have a client requirement to exclude c…Rakesh Viswambharan 33 views 3 comments 0 points Most recent by Rakesh Viswambharan Channel Revenue Management
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How to review the Draft accounting entries for Customer Program AccrualSummary: How to review the Draft accounting entries for Customer Program Accrual Content (please ensure you mask any confidential information): We have a requirement to …Abhishek Sinha 13 views 2 comments 0 points Most recent by Abhishek Sinha Channel Revenue Management
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Unable to add items in customer programSummary: Hi, I am unable to add or query the items under product tab for Customer Program. If I am selecting item type as 'All Items' and trying to submit the program, I…
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Default claim type and claim reason while entering ClaimSummary: Hi, When creating a claim I need to manually enter Claim Type and Reason all the time. I saw that under "Manage Channel Claim Sources" you can default Claim Typ…
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Per SR 4-0000751118, please provide sample payload for Create Customer Volume Program APISummary: Per SR 4-0000751118, please provide sample payload for Create Customer Volume Program API: Message from Oracle: Hi Jarrod, As advised please log a Customer Conn…
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For customers that require settlement with Check, do we have to setup these customers as a supplier?Summary: For customers that require settlement of Customer Claim with a Check do we have to setup these customers as suppliers? When we click on Check or AP Default, it …J. McCracken 13 views 3 comments 0 points Most recent by Rakesh Viswambharan Channel Revenue Management
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Claim exceeds accruals in Lump Sum ProgramSummary: Hi, I would like to know how to process a claim which exceeds the available balance for a lump sum program. Initial thought is create a manual positive adjustme…
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How to apply auto tax calculation on the Payable Invoice against Customer Claim?Summary: How to apply auto tax calculation on the Payable Invoice against Customer Claim settlement? Content (please ensure you mask any confidential information): We ar…
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Meaning of product distributions in Lump Sum programSummary: Hi, What is the meaning or the reason to have a product distribution when creating a lump sum program? Since accrual will be created upon program creation there…
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How to push accrual entries from previous period into current periodSummary: How to push accrual entries from previous period into current period Content (please ensure you mask any confidential information): We have a requirement to cre…
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How to re-enable Batch for Create Accruals for Channel Batch for Customer PromotionsSummary: How to re-enable Batch for Create Accruals for Channel Batch for Customer Promotions using Load Transactions (not csv)? Otherwise how can we create the accruals…
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Sales orders batched in Channel but need to be used for Accrual calculationSummary: A customer program is created and there are sales order invoices that need to be included in the accrual calculation, however, the records are already batched i…
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Can you extract a customer rebate program checkbook with accruals for every customer to one fileSummary: Is there a way to get one extract with all of the accruals on a customer rebate program regardless of customer? I can extract each customers accruals, but I nee…
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Ship_To_Country Custom Qualifier not available in Customer Channel program TypeSummary: We have a client requirement to exclude certain transactions based on City,State etc. So going through the oracle document which gives n an example of Ship_To_C…Rakesh Viswambharan 21 views 9 comments 0 points Most recent by Rakesh Viswambharan Channel Revenue Management
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ChRM Channel Revenue Management tier error when attempting to submit the customer programSummary: The customer program is receiving an error when attempting to submit the rebate program under Customer Channel Management. The error code is (CJM-6135358). The …Kamohelo Leqele-Oracle 11 views 6 comments 0 points Most recent by Kamohelo Leqele-Oracle Channel Revenue Management