Help Desk
Discussion List
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What type of transactions/processes write to the HCM hrt_profile_b table to create "P" person recswe are finding person records in the hrt_profile_b table. We are trying to understand what triggers a creation of a record to the table? We are are in the process of imp…Becky Twining 3 views 1 comment 0 points Most recent by ROOPESH MADAN-Oracle Human Capital Management -
when was Case Management included with HR Help DeskSummary: When was Case Management included wtih HR Help Desk? Looking for a Release date. Content (please ensure you mask any confidential information): Version (include…
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Is it possible to modify the Attachment Category field in HR Help Desk (Next Gen)?Summary: After the 22C update, we noticed the new Category field used for adding Attachments to a Help Desk Request. It can be confusing for some to see two Category fie…
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Not seeing Omnichannel routing options for Automatic queues in HR HelpdeskSummary: Hi All, We are using Redwood Helpdesk and enabled omnichannel routing. We've created assignment rules and queues to assign HRHD requests to queues and it's work…
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Attempting to Reassign results in failureI'm attempting to reassign a task (AllocatedHumantask) (process: Employment Checklist Allocated Task Composite) which leads to failure resulting in the following message… -
BIP Report returns sql time out error for few usersHi, We have a BIP Report which is working fine for few users and returns SQL time out error for few users. The user who is getting error is running the report by using s…
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HDL to add Enterprise Seniority Date to Pending WorkersSummary: We had a requirement to add enterprise seniority date to pending workers using HDL. I am trying to add using below HDL it is troughing me an error. METADATA|Sen…
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sample HRHD otbi reportsSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Personaliztion - Partial trigger fieldsSummary Employment category - partial trigger - soc1 soc2Content hi all, can someone please explain: 1. what is partial triggers field when going into personaliztion? 2.…User_2025-01-30-04-14-21-127 70 views 4 comments 0 points Most recent by alexey.shtrakhov Human Capital Management -
How to remove buttons on approval notificationsSummary How to remove buttons on BPM approval notificationsContent We have requirement to remove buttons on BPM approval notification for security reasons. Kindly share … -
HRHD: Can severity be defaulted based on Category?Summary: Client has a requirement that if a SR category is Payroll , severity should be automatically set to "High" Content (required): Can this be done thru set-up/pers…Madonna Recto 42 views 7 comments 0 points Most recent by Pooja_Chowdhary-Oracle Human Capital Management
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Person Flexfield > Multiple Rows > Ability to Filter One Column Based on the Value of Another OneSummary: Manage Person > Person Extra Info > Person Extensible Flexfield > Multiple Rows > Ability to Filter One Column Based on the Value of Another Column Content (ple…
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Core HR: Data Role IssueSummary: Hello, We have created a custom role for performance specialist. When creating its data role, we see some security profile that we dont need in this role. These…Tanusha_Ragooah 2 views 1 comment 0 points Most recent by Matthew Myers - Support-Oracle Human Capital Management
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Table Value set to fetch the data from User defined tableWe are looking to create table Value set to fetch the information from User Defined Table but that is not working properly: Below is the value set I have created but tha…Shailesh Jain_Chhabra 243 views 1 comment 1 point Most recent by John T-Oracle Human Capital Management
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Remove Payroll and compensation tab from action menu of person managementSummary:Hi Team, We have requirement to remove compensation and payroll tab from action menu of person management, Can you please share the list of privileges/role that … -
Employee showing AOR from his previous assignment as wellSummary: When employee is global transferred from one LE to another LE the employee can still see that the last LE AOR is assigned to the employee and this is a big issu…
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Integration between Appointment Task and the Activities updates in Help Desk RequestsSummary: When Appointment task has been added to Help Desk Request, the meeting schedule will be created in the 'Activities' work area from where we can trigger the meet…
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Person Information Approval based on AORSummary: We are trying to create a Person Information approval based on the AOR person is having . We are using this below condition to call the AOR for the requestor bu…Shailesh Jain_Chhabra 3 views 1 comment 0 points Most recent by Joe Dorrian Human Capital Management
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Transaction Error Supervisor record does not have a corresponding ACTIVE/SUSPENDED parent splitSummary: Transaction Error Supervisor record does not have a corresponding ACTIVE/SUSPENDED parent split Content (required): Hi Team, Greetings! We have been observing t… -
Termination Action WarningSummary: We would like to add a System warning on the Termination Action when an Involuntary Term is selected. Please see below example of warning that populates when we… -
My Knowledge in Redwood HelpdeskSummary: My Knowledge page of Redwood Helpdesk (in addition to My Help app) Content (required): I've seen the "My Knowledge" link in the navigation structure definition … -
Mass legal employer change and Employment ContractsDear all, We've just tested the following scenarios: Mass LE change: employment contract information is migrated from the old WR to the new one. Global Temporary Assignm… -
How to set a queue owner for a queue in HR Helpdesk?Summary: How to set a queue owner for a queue in HR Helpdesk?
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Setup Notifcation in Nextgen HR HelpDeskSummary: In Nextgen HR HelpDesk, when a new request is raised and assigned to an agent, I want to send a Bell Notification to the Primary Contact of the HR Request. To a…
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I can't select the categorySummary: hello , user can't view categories How come? Thank you Content (please ensure you mask any confidential information): Version (include the version you are using…
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HR Help Desk Primary Point of Contact - Bulk UpdateSummary: Hi All, Can we upload the primary point of contact in HD in bulk? If the user left the company or is on holidays, is there a process we can run to have this fie…
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How to change application logo dynamically based on LE mapped to the user who login the application?Summary: Customer has logo for each of the legal entity and have requirement to change application logo dynamically based on LE mapped to the user who login the applicat…
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Delete Conversation Message in HCM Help DeskSummary: Delete Conversation Message in HCM Help Desk Content (required): There is a privilege 'Delete Conversation Message' for Next Gen Help Desk Agent role. However, …
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HCM – HR Helpdesk (HRHD) Office Hour Nov 2020, 20 November 2020, 9 a.m PT - Submit QuestionsContent Submit your questions for the HCM – HR Helpdesk (HRHD) Office Hour Nov 2020 session to have them answered during the live event. Post your questions by posting a…Heather Hagedorn- Cloud HCM-Oracle 72 views 3 comments 0 points Most recent by Vinay Soni Human Capital Management -
Trouble saving Help Desk Request from ESSSummary: Hi, Each time I try to save a service request from the employee's login, I am again and again getting this message: "The party record isn't found for the select…