Help Desk
Discussion List
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How to configure Product Usage Groups in Redwood HR Help Desk?Summary: How to configure Product Usage Groups in Redwood HR Help Desk? Do we have any guide or configuration document to refer? Content (please ensure you mask any conf… -
Unable to add indirect manager (You must enter a valid value for the Type field. (PER-1530231)Summary: We have added a new common lookup in PER_SUPERVISOR_TYPE which is an indirect manager. However, upon selecting the new value in the add non-worker transaction, … -
HR Helpdesk Groovy Script: User and Agent Email NotificationsHello, I need a Groovy script to automate email notifications for HR Helpdesk. When a user updates an SR, notify the assigned agent. When an agent updates an SR, notify …
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redwood help desk task menu is not loadingSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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HR Help Desk - Restrict Category selectionSummary: How can we restrict a user to select Top Category in case the Child categories exist for them, while raising a Service Request in the HR Help Desk? For Example-…
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How to restrict the visibility of categories in HR Helpdesk?Summary: Is there a way to restrict categories on the basis of countries/ department/ grade etc so that the people who don't belong to that specific country/ department/…
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On Redwood HRHD we are seeing Classic Knowledge Management PagesSummary: Hello, When we go to the Knowledge Tab, we see the Classic Knowledges pages, though we have Redwood HRHD enabled Can anyone please guide what could be missing C…
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Primary Point of Contact Actions within Help DeskSummary: Hi, We have been asked within our organisation whether it is possible to display Payroll actions within the Primary Point of Contact in Help Desk to enable quic…Dave Saxon - Systems Analyst 17 views 0 comments 0 points Started by Dave Saxon - Systems Analyst Help Desk
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Change in Grade step not updating salarySummary: We are using Grade Step Ladder and each step has a rate associated with it. But when the assignment is updated with the Grade Step, it is not updating the salar…VivekHCM 116 views 3 comments 0 points Most recent by Maria Cristina L. San Jose Human Capital Management
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Dynamic links in HR helpdesk resolution emailSummary: We have a requirement to send the HR Help Desk survey automatically to the primary point of contact when the request status is changed to resolved. I have enabl…
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GDPR Requirement - Removing Emergency Contact Person RecordSummary How do you delete an Person record for a spouse / partner / next of kin?Content Afternoon all, As part of our GDPR compliance, we are looking at deleting the per…User_2025-01-28-05-39-23-766 148 views 10 comments 4 points Most recent by Imogen B Human Capital Management -
Can Case assignment be done automatically (similar to how Help Desk Service assignment is done)?Summary: Hello Team, Will it be possible to route cases to a particular queue to a specific resource/case worker based on assignment rules? I have been creating cases bu…
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HR Helpdesk tickets not being auto-assigned to agents and queuesSummary: We are using classic HR Helpdesk. From past few weeks, our Helpdesk tickets are not being auto assigned to agents even though the agents are available and have …
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HRHD - Change in Communication ChannelSummary: We have a process that a user sends an email to our HRmailbox in outlook, and it relays to Oracle HCM and creates a HRHD ticket and responds with an email to th…
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e-mail channels: separate e-mail address needed for Support and CollaborationSummary: We are configuring Next Gen HR Helpdesk (in Redwood), whilst configuring the inbound e-mail channels as per documentation: The account name of the channel serve… -
Sort category list for help deskHello all, In the "Category" field of the help desk system, is it possible to define a custom order for the categories, or can they only be sorted alphabetically?
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Integration of Disciplinary Action Placeholder with Payroll for Employee SuspensionsHi Team, We have implemented a configuration as per our customer's requirement to capture and update employee disciplinary information and business decisions. This setup…Charuka Wijethunge 2 views 0 comments 0 points Started by Charuka Wijethunge Human Capital Management
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How to disable notification for checklist?Summary: Hello, Our client is receiving a notification which she wants to disable. Below shows an example of the FYI Task. When we checked one checklist, we saw the task…
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Uploading a custom icon for the springboardContent Hi - I am wondering if it's possible to use a custom icon image on the springboard vs. select from those delivered on the page entry screen. If so, how to I uplo…Julia SRI International 287 views 10 comments 1 point Most recent by AdityaSaini Human Capital Management
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HCM Talk Radio: Localization Best Practices in HCM CloudSummary HCM Talk Radio: Localization Best Practices in HCM CloudContent Are you interested to learn more about localizations and translations in Oracle’s HCM Cloud Servi…Frank Cowell-Oracle 52 views 2 comments 0 points Most recent by Frank Cowell-Oracle Human Capital Management -
Do we have an option to save the SR as a draft before submittingSummary: Currently, the SR gets submitted on clicking on save. Do we have Save for later/Save as draft option? Content (please ensure you mask any confidential informati…Mriga Bharti 3 views 1 comment 0 points Most recent by HD - Oracle Fusion ERP-Oracle Human Capital Management
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Oracle Fusion Applications-Expiring external Identity Provider Signing CertificateSummary: Hello, We're getting FYI Concerning 'Oracle Fusion Applications-Expiring external Identity Provider Signing Certificate'. Can someone advice on what does this i…VDoolhur 456 views 13 comments 0 points Most recent by Kishore Padala-Support-Oracle Applications Security
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How to insert link in email notification?The following requirement has been requested: When a service request ticket is being created on the HR Help Desk Request Page and submitted, an email should be triggered…
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Position Synchronization : How is worksSummary Position Synchronization : How is worksContent Hello Experts, Request your thoughts / insights. We are implementing position synchronization for a Higher Educati… -
How to find employment query option on responsive UISummary: We are unable to find employment query option in responsive UI under my client groups Where can it be located ? We need it for seeing if the grade on the assign… -
Schedule frequency for "ESS job to create index definition and perform initial ingest to OSCS"Summary: Would there be any negative impact on system performance if we schedule ESS job "ESS job to create index definition and perform initial ingest to OSCS" with par…User_2025-03-07-00-34-24-013 224 views 4 comments 1 point Most recent by Gangapalli Raghavendrareddy HCM REST APIs
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HR HelpDesk Error Response during RestAction - Create a New Help Desk RequestSummary: HR HelpDesk Error Response during RestAction - Create a New Help Desk Request. We have issue only for the following employee, who is also a line manager. Both t… -
How to Export the Organization Chart?Content Hi, We are reviewing valid solutions to build the organizational chart of the company, by position, department or employees. We know that the HCM Fusion interact…Mirtha Antequera Borges 412 views 5 comments 0 points Most recent by Nikhil Dugad Human Capital Management