Help Desk
Discussion List
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HR Help Desk - I need to add field "Working as a Manager" in the Agent details page.Hello all, I need to add the field "Working as a Manager" from the "Assignment Details" in the Agent details page. Is that possible using the text formula (groovy script…Raul Neto-Oracle 23 views 1 comment 0 points Most recent by Raul Neto-Oracle Human Capital Management -
Knowledge article-LocalizationSummary: Hello Everyone! We have requirement or i would like to create knowledge articles country wise. If you have implemented knowledge or HRHD you might have know tha… -
User cannot log into oracle fusionSummary: Hello, Our client is facing an issue. Actually, our client uses company single-sign on to log into oracle. We checked into the security console; the email is go… -
Unable to delete Service Requests using Next Gen HR HelpdeskSummary: Once the Service request is created, we do not see a delete button for any of the roles(USer/Agent/manager) Content (required): Is there any steps/profile optio…Ananta Prasad Ray 232 views 7 comments 0 points Most recent by Gloria Brewster Human Capital Management
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we have to delete personal bank account.Summary: we have to delete personal bank account. which is inactive is it possible? I tried using HDL it was giving error saying bank is linked with some person's Profil…
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Difference between HR Helpdesk and Case ManagementSummary: Could anyone please share more details on Oracle Case Management and how is it different from HR Help Desk? Content (required): Hello All, Can you please explai…Rohit Gaur 141 views 2 comments 1 point Most recent by Michelle Walter-Oracle Human Capital Management
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Approval Delegation Category Values - How to HideSummary: Approval Delegation Category Values - How to Hide Content (required): Within the Manage User Account App under My Client Groups, there is the Approval Delegatio… -
Import button not showing on checklist templateSummary: Hello, I saw this on support to enable the import button on the checklist template page. I tried to follow the same steps but on the manage administrator profil…
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Oracle fusion HCM : How to disable Add Link from Attachment section on all the pagesOracle fusion HCM : How to disable Add Link from Attachment section on all the pages
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Scheduled Bursting is not triggeringSummary: Hello, When we run the bursting report using once, it is working as expected. However when we scheduled it daily, it is not triggering. It is not going in job h…
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Cost center Info HDL Load for DepartmentHi All, Have anyone loaded cost center for the department through HDL, Please help me with any sample dat file for successful loading. Thanks.
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Is there any Report for login status and page response times for HCM?Summary: Hi, We are looking for a report provided by Oracle which can give details of login status and page response times. Is there any report which only be provided by…
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Is it possible to add employee details from assignment screen into service request details page?Summary: There is a requirement where customer wants to see assignment data, person data in the service request screen while creating a service request.
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Checklist Email Notification: Only 1 task is showingSummary: Hello, We have a created a checklist. In the display settings we have checked the values as shown in the screenshot. Also, the checklist contains 3 tasks. And f…
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Unable to trigger notification to agent when SR has been assignedSummary: Trigger notification to agent when SR has been assigned Content (required): Object Workflow has been created with the following condition with event point as 'W…
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Core HR Dump - Question on Checklist TemplateSummary: Hello, Can someone provide the correct answer? I'm unsure between A and C. Thanks Content (please ensure you mask any confidential information): Version (includ…
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Activity status changeSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Oracle Core HR Dump - Question on GradeSummary: Hello, Can someone provide the answer to this question. A is the correct answer. I'm guessing between B and C; C is the correct answer. However, I'm unsure. Tha…
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Not able to add work email address or edit work email address To DateSummary: Not able to add more than a work email address or edit work email address To Date. Is it a restriction in Fusion to add more than one work email address? why fu…
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Oracle Core HR Dump - Question on Global TransferSummary: Hello, Can someone provide the answer for this question. Answer C,D is correct. But I'm unsure between answer A and E. Thanks Content (please ensure you mask an…Tanusha_Ragooah 51 views 2 comments 0 points Most recent by Tanusha_Ragooah Human Capital Management
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2 Records for Employee due to Global Temporary AssignmentSummary: Hello, We're facing the below issue. Employee is hired on 8th june 2023. The client has then performed a global temporary assignment on 1st october 2023 where t…
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Does custom Alert Scheduling copied in the lower instance when refreshed from P2TSummary: Hi Experts, Can anyone confirm if Alert composer schedules gets cancelled on the lower environment after a P2T refresh, and do we have to manually cancel alert …
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Preferences to be renamed to DelegationSummary: My client requirent is to change action name in approval notification - Preferences to be renamed to Delegation . I need to know the feasibility and impact of c…Poonam Raichandani 21 views 2 comments 0 points Most recent by Poonam Raichandani Human Capital Management -
Is it possible to Cancel Work Relationship of a pending worker via HDLSummary Is it possible to Cancel Work Relationship of a pending worker via HDLContent Hi Team - Is it possible to Cancel Work Relationship of a pending worker via HDL? T…User_2025-01-23-23-27-49-795 148 views 5 comments 1 point Most recent by MarkPescatrice Human Capital Management -
There's a transaction regarding salary change now in transaction console.Summary: There's a transaction regarding salary change now in transaction console it's only showing transaction Name and Transaction id, is there any way to find exactly…
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Is it possible to change the automatic assignment of queues.Summary: Hi All, Is it possible to change the automatic assignment of queues. For example, the [Category: Academic Probation – Fixed Term Appointment] is automatically a…
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Manage Build / Migration of Redwood HR Helpdesk UI configurations in Multiple Environments of FusionSummary: Manage build/migration of Redwood HR Helpdesk UI configurations in multiple environments of Fusion, acknowledging the Oracle limitations 1) ONE VB Studio instan…Nizam AB Mogal 363 views 9 comments 2 points Most recent by Muzammil Aman Siddiqui-Oracle Human Capital Management -
Can we set a FYI in the middle of approval in case manager rejects the resignation?Summary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
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How to default a field value on New help desk request page. Please share the steps to achieveSummary: Navigation: Help Desk> Create Request. We need to default the value of "Requested RFA Distribution" field value to "on Cycle" when "Request category" drop down …Mallikharjun Purilla-Oracle 73 views 4 comments 0 points Most recent by Edson Junior, Oracle Human Capital Management