Help Desk
Discussion List
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HR Helpdesk > Omni Channel RoutingSummary: Hi All, We are using Redwood Helpdesk and enabled omnichannel routing. Routing is based on the selected category and it's working fine as the requests are getti… -
Company Code is not coming in the ADP workforce now Extract outputHI Experts, We have a requirement to get the Company Code value in the ADP Workforce now Extract output. We have configured the lookup values for the company code and en…
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How to verify that Talent and Learning Assignments are generating notifications?Summary: How to verify that Talent and Learning Assignments are generating notifications? is there any way to check this is actively running or not? Content (please ensu…
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Enable Audit in Next Gen HR Help DeskSummary: Enable Audit in Next Gen HR Help Desk. To enable the audit history, the profile option SVC_ENABLE_AUDIT_IN_SR has been set to Yes. Where do we find the Audit Hi…
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Cannot Access 'My Services'Hello everyone I'm an admin user for my company, but there was some turnover before I joined and I was never set up with access to My Services (as shown here https://doc…
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23D -Action Reason drop down shows 'no suggestions to display' under salary change moduleSummary: Action Reason drop down shows 'no suggestions to display' under salary change module in responsive UX Content Action reason displays no suggestions to display u…Sashrika_89 41 views 2 comments 0 points Most recent by Monica Vijayashanker -Oracle Human Capital Management -
Remote Region ErrorSummary Receiving Remote Region Error when trying to make actions for an Action PlanContent When I try to save and close an action I receive a remote error region. Pleas…User_2025-01-30-00-53-42-934 88 views 3 comments 0 points Most recent by Sthita Panda Human Capital Management -
HR Helpdesk: Inbound Email to Create and Update a Servcie RequestSummary HR Helpdesk: Inbound Email to Create and Update a Servcie RequestContent Hello Experts, As we have the ability as an employee to create a service request by send…Sashwati Arcot-Oracle 287 views 6 comments 1 point Most recent by Sthita Panda Human Capital Management -
What are the list of items that are visible under Global Search Bar?Summary: Hi We have a requirement wherein we need to list down all the possible searches that can be made using Global Search Bar? Is there any document that can enlist …
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The values 20 aren't valid for the attribute PersonId.Hi I am getting the following error when trying to assigned the JOB roles for existing employees using the HCM Spreadsheet template: The values 20 aren't valid for the a…
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HR Helpdesk pass parameterSummary: I wish to be able to navigate from a custom Page that's been defined within HR HD under a custom group (in the Structure area of HRHD), passing through the valu…Paul Howard-Miller-237778 41 views 2 comments 0 points Most recent by Paul Howard-Miller-237778 Human Capital Management
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HDL to change assignment status of previous assignment after global transferSummary: Once HDL is loaded for the new Global Transfer record, the previous assignment is automatically terminated with a Termination Date and Action as 'Global Transfe… -
HR Help Desk - I need to add field "Working as a Manager" in the Agent details page.Hello all, I need to add the field "Working as a Manager" from the "Assignment Details" in the Agent details page. Is that possible using the text formula (groovy script…Raul Neto-Oracle 21 views 1 comment 0 points Most recent by Raul Neto-Oracle Human Capital Management -
Knowledge article-LocalizationSummary: Hello Everyone! We have requirement or i would like to create knowledge articles country wise. If you have implemented knowledge or HRHD you might have know tha… -
User cannot log into oracle fusionSummary: Hello, Our client is facing an issue. Actually, our client uses company single-sign on to log into oracle. We checked into the security console; the email is go…
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Unable to delete Service Requests using Next Gen HR HelpdeskSummary: Once the Service request is created, we do not see a delete button for any of the roles(USer/Agent/manager) Content (required): Is there any steps/profile optio…Ananta Prasad Ray 252 views 7 comments 0 points Most recent by Gloria Brewster Human Capital Management
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we have to delete personal bank account.Summary: we have to delete personal bank account. which is inactive is it possible? I tried using HDL it was giving error saying bank is linked with some person's Profil…
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Difference between HR Helpdesk and Case ManagementSummary: Could anyone please share more details on Oracle Case Management and how is it different from HR Help Desk? Content (required): Hello All, Can you please explai…Rohit Gaur 154 views 2 comments 1 point Most recent by Michelle Walter-Oracle Human Capital Management
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Approval Delegation Category Values - How to HideSummary: Approval Delegation Category Values - How to Hide Content (required): Within the Manage User Account App under My Client Groups, there is the Approval Delegatio… -
Import button not showing on checklist templateSummary: Hello, I saw this on support to enable the import button on the checklist template page. I tried to follow the same steps but on the manage administrator profil…
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Oracle fusion HCM : How to disable Add Link from Attachment section on all the pagesOracle fusion HCM : How to disable Add Link from Attachment section on all the pages
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Scheduled Bursting is not triggeringSummary: Hello, When we run the bursting report using once, it is working as expected. However when we scheduled it daily, it is not triggering. It is not going in job h…
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Cost center Info HDL Load for DepartmentHi All, Have anyone loaded cost center for the department through HDL, Please help me with any sample dat file for successful loading. Thanks.
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Is there any Report for login status and page response times for HCM?Summary: Hi, We are looking for a report provided by Oracle which can give details of login status and page response times. Is there any report which only be provided by…
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Is it possible to add employee details from assignment screen into service request details page?Summary: There is a requirement where customer wants to see assignment data, person data in the service request screen while creating a service request.
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Checklist Email Notification: Only 1 task is showingSummary: Hello, We have a created a checklist. In the display settings we have checked the values as shown in the screenshot. Also, the checklist contains 3 tasks. And f…
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Unable to trigger notification to agent when SR has been assignedSummary: Trigger notification to agent when SR has been assigned Content (required): Object Workflow has been created with the following condition with event point as 'W…
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Core HR Dump - Question on Checklist TemplateSummary: Hello, Can someone provide the correct answer? I'm unsure between A and C. Thanks Content (please ensure you mask any confidential information): Version (includ…
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Activity status changeSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…