Help Desk
Discussion List
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There's a transaction regarding salary change now in transaction console.Summary: There's a transaction regarding salary change now in transaction console it's only showing transaction Name and Transaction id, is there any way to find exactly… -
Is it possible to change the automatic assignment of queues.Summary: Hi All, Is it possible to change the automatic assignment of queues. For example, the [Category: Academic Probation – Fixed Term Appointment] is automatically a…
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Manage Build / Migration of Redwood HR Helpdesk UI configurations in Multiple Environments of FusionSummary: Manage build/migration of Redwood HR Helpdesk UI configurations in multiple environments of Fusion, acknowledging the Oracle limitations 1) ONE VB Studio instan…Nizam AB Mogal 361 views 9 comments 2 points Most recent by Muzammil Aman Siddiqui-Oracle Human Capital Management -
Can we set a FYI in the middle of approval in case manager rejects the resignation?Summary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
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How to default a field value on New help desk request page. Please share the steps to achieveSummary: Navigation: Help Desk> Create Request. We need to default the value of "Requested RFA Distribution" field value to "on Cycle" when "Request category" drop down …Mallikharjun Purilla-Oracle 71 views 4 comments 0 points Most recent by Edson Junior, Oracle Human Capital Management
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Hi One of our HR is facing this issue while doing some transaction through alert notificationSummary: here you can see when he clicked on that transaction from notification bell new window opened but the display texts are not visible we have cleared cache tried …
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Can we correct a terminated assignment record?Summary: We are trying to correct the People Group of 800+ employees' inactive terminated records. We are correcting the latest action record which is the Termination ac… -
Alert composer: Retrieving data for next 3 months from current date is not workingSummary: Hello we have a requirement to trigger a probation alert 3 months prior before the end date. We have created a sql query to test the data first before we move t…Tanusha_Ragooah 52 views 2 comments 0 points Most recent by Tanusha_Ragooah Human Capital Management
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How to export Organization Tree with only active items?Summary: Hello, Our client has downloaded its organization tree in excel format. However in the extraction she told us that there are inactive departments also. She only…Tanusha_Ragooah 74 views 1 comment 0 points Most recent by Aliasgar Khambhaty-Oracle Human Capital Management
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Assigned To field is coming up blank for AgentSummary: "Assigned To" Column is not showing up on the Agent/Admin Landing Page Content (required): The SR is routed to the agent, the agent is able to access the SR but…Ananta Prasad Ray 42 views 11 comments 0 points Most recent by Dave Saxon - Systems Analyst Human Capital Management
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Unable to terminate an employeeSummary: Hello, our client is unable to terminate an employee. It's failing on the transaction console. Issue description on transaction console says, 'You can't change …Tanusha_Ragooah 31 views 1 comment 0 points Most recent by Matthew Myers - Support-Oracle Human Capital Management
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Default Worker Category using Grade - Autocomplete Rule not working for approved use caseSummary: Hello, We have already enabled autocomplete on our client's environment. However we have the following requirement. If Grade is between SG1 to SG6, worker categ…Tanusha_Ragooah 11 views 2 comments 0 points Most recent by Tanusha_Ragooah Human Capital Management
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Payroll Relationship disappears after employee is rehired.Summary: Hello, On the Hire an Employee page, we had enabled the payroll sections. After that we had create an autocomplete rule which defaults the field automatically a…Tanusha_Ragooah 42 views 4 comments 0 points Most recent by Danny Cusnir-Oracle HCM Experience Design Studio: Autocomplete Rules
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What is the difference between Owner and Performer in a checklist task?Summary: Hello, I have tried searching on 'What is the difference between Owner and Performer in a checklist task?' but could not find any information. Can someone provi…
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Got email 'Paas User Profile has been updated' when no changes have been done.Summary: Hello, Our client has received an email which consist of the following details. See below screenshot. As per client , she told us that no changes have been done…Tanusha_Ragooah 32 views 2 comments 0 points Most recent by Lakshmi A-Oracle Human Capital Management
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Is it possible to default the worker category field based on grade?Summary: Hello, Our client has the following requirement. He wants that the worker category field should be automatically populated with a value based on grade level. Is…Tanusha_Ragooah 41 views 2 comments 0 points Most recent by Tanusha_Ragooah HCM Experience Design Studio: Autocomplete Rules
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AZA: Include Past Conversation or Messages in the EmailSummary: Hi Team, How to include past conversations in the email template for HR helpdesk notifications. Example: If an agent updates the SR with the some comments/messa…Ahmed AZA 21 views 2 comments 0 points Most recent by DivyaMurari.Rajasekaran Human Capital Management -
Expire field in Checklist TaskSummary: Hello, We have a checklist template, and we click on the task, we saw that there is the Expire Field which is mandatory. Let's say that we have set expire to 2 …
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Getting ADF error when changing overlap allowed in a position.Summary: Hello, We had already created a position and overlap allowed was set to NO. Now, when we're editing the position and set overlap allowed to Yes, and submitting …
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System TIMESTAMP as a default value in BI report parameterHi, Is there any possibility to pass System TIMESTAMP as a default value in BI Report Parameter instead of Complete DATETIME. Thanks,
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Issue with HR Help Desk Skill using Oracle Digital AssistantSummary: When creating a help desk request through the digital assistant, the link that's provided for the request number opens up to a blank page Content (required): We… -
HR Unable to Edit Gender in Classic View Under Person ManagementSummary: HR team is unable to edit the gender of their contacts under Person Management in classic except for HR Administrators. Only HR Administrators are able to updat… -
Core HR: Alert succesfully run but no email received for itSummary: Hello, we have created a resource alert and in alert history it has been successfully run. But we did not receive any email notification. See below screenshot. …
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Help Desk Business UnitHi, I'm having issues getting Next Gen Help Desk Requests to default to the creator's Business Unit at the point of creation. I have tried creating an object trigger aga…
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Core HR: Server Exception during PPR - Document Record page for New Hired EmployeeSummary: Hello, Our client has hired a new employee on the system. When trying to upload documents for the employee, client is facing the following error in the screensh…
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Any once confirm if there is no infolet available for HR Helpdesk User with the RoleSummary: Hello Experts, I got a question where customer wanted to know if HR Helpdesk User who are assigned with role (Next Gen Human Resource Help Desk User) do have se…Samresh K Singh-Oracle 21 views 1 comment 0 points Most recent by Anand DN-Oracle Human Capital Management
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Core HR: Despite created document security, other users are seeing document typeSummary: Hello, We have created a document security profile and included only 1 document type. Next we have created a job role and a data role. In the data role, we have…
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Core HR: Getting error when performing Change SalarySummary: Hello, We're getting the following error when performing a change salary. Can someone advice what is the cause and also how to resolve this? Thanks Content (req…
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Any other alternate options available to get attachments as required for Citizenship, Visa &Permits?Summary: Currently, we don't have an option to mandate/prompt the workers to add the attachments while updating the identification Info. like citizenship, Driver's Licen… -
List of all the ESS jobs that needs to be scheduled in Oracle HCMSummary: Requesting the community to please share the list of all the ESS jobs that are required to be scheduled in Oracle HCM along with their recommended frequencies a…User_2025-03-07-00-34-24-013 829 views 2 comments 0 points Most recent by Mairina Human Capital Management