Help Desk
Discussion List
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Help Desk Business UnitHi, I'm having issues getting Next Gen Help Desk Requests to default to the creator's Business Unit at the point of creation. I have tried creating an object trigger aga… -
Core HR: Server Exception during PPR - Document Record page for New Hired EmployeeSummary: Hello, Our client has hired a new employee on the system. When trying to upload documents for the employee, client is facing the following error in the screensh…
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Any once confirm if there is no infolet available for HR Helpdesk User with the RoleSummary: Hello Experts, I got a question where customer wanted to know if HR Helpdesk User who are assigned with role (Next Gen Human Resource Help Desk User) do have se…Samresh K Singh-Oracle 21 views 1 comment 0 points Most recent by Anand DN-Oracle Human Capital Management
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Core HR: Despite created document security, other users are seeing document typeSummary: Hello, We have created a document security profile and included only 1 document type. Next we have created a job role and a data role. In the data role, we have…
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Core HR: Getting error when performing Change SalarySummary: Hello, We're getting the following error when performing a change salary. Can someone advice what is the cause and also how to resolve this? Thanks Content (req…
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Any other alternate options available to get attachments as required for Citizenship, Visa &Permits?Summary: Currently, we don't have an option to mandate/prompt the workers to add the attachments while updating the identification Info. like citizenship, Driver's Licen… -
List of all the ESS jobs that needs to be scheduled in Oracle HCMSummary: Requesting the community to please share the list of all the ESS jobs that are required to be scheduled in Oracle HCM along with their recommended frequencies a…User_2025-03-07-00-34-24-013 918 views 2 comments 0 points Most recent by Mairina Human Capital Management
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To disable advance mode function for particular absence typeSummary how to disable advance mode function for particular absence typeContent Hi Experts, Is there any option or possible way to disable advance mode option in a parti…Venkatesh Ramaswamy 116 views 3 comments 0 points Most recent by Lakshmi Rathan Kumar Human Capital Management
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Where is it possible to configure Document of Records approval flow?Summary: Content (required): Hello experts, our customer asked to configure an approval flow when the employee add document of records. Where could I define the approval… -
V3 Seniority dates BIP query issueHi Experts, I am working with a BIP query using V3 Seniority dates table (PER_SENIORITY_DATES_F), I need to map the seniority date with assignment table or work relation…Yuvraj S-Oracle 377 views 14 comments 0 points Most recent by Ramanathan Sockalingam Human Capital Management
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Department Manager InfoHi, I wanted to extract department details with reporting manager person number and name. Can anyone help me with the userentity where i can extract department details w…Yuvraj S-Oracle 71 views 4 comments 0 points Most recent by Yuvraj S-Oracle Human Capital Management
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Multiple holiday calendars in Next Gen Help DeskSummary: Multiple holiday calendars in Next Gen Help Desk Content (required): We have a requirement to implement different holiday calendar for different regions. The SL…
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Can HR Help Desk support external 3rd party requests?Summary: Can 3rd parties (i.e., external to the organisation and not stored as Workers in the system) create HR Help Desk requests? Content (required): We have a use cas… -
Getting error ADF_FACES_60097 when correcting a position and submitting it.Summary: Hello, We need to edit overlap allowed in a position. When we're trying to submit the transaction, we're unable to do it as we are facing the following error in…
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Unable to cancel work relationship?Summary: I've already set the primary assignment's work relationship to Yes, and the other assignment will be set to No automatically. Now, when I try to cancel the work… -
SQL to fetch all the worker objects to load using HDLHi all, I needed a SQL to extract the worker objects (worker, person_name, phone, assignment, work relationship, assignment supervisor, etc., ) to load into fusion from …Yuvraj S-Oracle 324 views 2 comments 0 points Most recent by Yuvraj S-Oracle Human Capital Management
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Disable Helpdesk Recently Used Feature in CategorySummary: In creating a service request you can choose a category. After creating the service request the category now shows the one that you recently used. Is there a wa…
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Ability to link help desk request tickets in Next GenSummary: Does the Next Gen HR Help Desk tool have any capability to link a previously closed service request? I know there is the ability to link knowledge articles but …MadisonMyers 54 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Human Capital Management -
Is there a way to have a direct link to the SR opened by employee in HR help deskContent We wanted to look into a way to provide a direct link to the SR in question in HR help desk in the email notification so that it opens that particular SR directl…Noopur Sapatnekar 46 views 6 comments 0 points Most recent by Noopur Sapatnekar Human Capital Management -
Custom email notification stopped working when we moved to Next Gen HelpdeskSummary: We were using classic view of HR helpdesk and all the custom email template notification working fine. We enabled Next Gen Helpdesk last week only and made requ…
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Will the classic HRHD Knowledge Articles migrated to NextGen?Summary: Our Knowledge Articles are created under classic HRHD under FAQ category(Not HCM FAQ). Will the New Articles created/ existing articles edited be migrated from …
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How to add new HR Help Desk Service Tickets through an import?Summary: Looking for assistance in what to put in the csv file for creating a new HRHD service ticket through Import Management. Content (required): Hi there, Using what…
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Keyboard Shortcuts not working in Next Gen Help DeskSummary: Keyboard Shortcuts not working in Next Gen Help Desk Content (required): We are trying to enable the Keyboard Shortcuts in Next Gen Help Desk. However, this fun…
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Add Standard Coverage to EmployeesSummary: We have a requirement to add different schedules to different agents working across timezones. In the implementation guide we see the below line But on the UI w…Ananta Prasad Ray 21 views 7 comments 0 points Most recent by Tobi Durojaiye-Oracle Human Capital Management
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AutoProvision Rule - Requestable optionI tried to configure autoprovision rule to assign role for an employee with requestable option. after hiring an employee, i didn't receive any approval notification to t…Yuvraj S-Oracle 52 views 4 comments 0 points Most recent by Prateek Parasar - GTUK, ACE Pro Human Capital Management
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Department details with BU and LE InfoHi Experts, We had a requirement to fetch the department details( name , status, effective start date & effective end date) along with its business unit name and legal e…Yuvraj S-Oracle 51 views 7 comments 0 points Most recent by Yuvraj S-Oracle Human Capital Management
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NextGen HelpDesk/HelpDesk 2.OHi All, Did anyone hear about NextGen HelpDesk/HelpDesk 2.O. If yes , please share any useful link/docs for reference. Thanks in advance.Karunakara Reddy Venna-Oracle 41 views 1 comment 0 points Most recent by Simran Gulani Human Capital Management
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How to change the Queue Manager in Help DeskSummary: How to change the Queue Manager in Help Desk Content (required): Due to leavers and movers, we need to change the Queue Managers in Help Desk. Could you please …
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Email Notification Error as part of Termination FYI notificationSummary: Error: An application error occurred. See the incident log for more information. An application error has occurred. Your help desk can use the following informa…