Help Desk
Discussion List
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Need to convert 24 hr time format to 12 hr time formatSummary: Need to convert 24 hr time format to 12 hr time format Content (required): Hi I trying to fetch a column from Assignment page where in the UI it shows 12 hr for… -
What is the dat file to load contingent worker using hdl via source system keys combinationSummary: I need to hire contingent workers via HDL using source system keys combinations. Content (required): Hi Team, I need to hire the contingent worker via hdl using…
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Assigned to field is blank for the user on service request edit page for HR HELP DESKSummary: The user is contingent worker with limited access. Content (required): Not sure which exact privilege gives access to list of value for person search field on "…Muskan Dhingra-HCM 283 views 6 comments 0 points Most recent by Muskan Dhingra-HCM Human Capital Management -
List of values not visible in Local and Global transfer in quick action?Summary: List of values not visible in Local and Global transfer in quick action Content (required): List of values not visible in Local and Global transfer in quick act… -
Where can I amend the name format of Resource Name within classic HR Help Desk?Summary: The name format of our resources in Help Desk is different to that within Person Names Content (required): We have amended the name formats in Core HR to be 'Kn… -
Loading global transfer workers through HDL.Summary: Hi All, I am trying to load Worker.dat file and the following is the error occured: An error occurred. To review details of the error run the HCM Data Loader Er…Padamatinti Varsha 41 views 2 comments 0 points Most recent by MandeepGupta Human Capital Management
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Leave balance is deducting 0.5 days extraSummary: Leave balance is deducting 0.5 days extra Content (required): Hi Experts, If an employee applies for the leave duration of 1 day, while applying it shows the du…
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HRHD - Trigger does not start messageSummary: We set the trigger and it works when we change the SR status manually in the UI. The message doesn't work when it's changed by the job (Scheduled Process). Cont… -
Agents cannot see opened requestsSummary: Content (required): Hello experts, an employee opened a request but the agent cannot see it when accessing Help Desk Requests. What could it depend on? The requ… -
Approval for Document RecordsSummary: Approval for Document Records Content (required): When approvals are submitted for employee document record " Contract Renewal" some passed workflow approval wh…
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HR Help Desk documentationSummary: Content (required): Hello experts, is there a detailed documentation available regarding HR Help Desk module in Oracle HCM? In other words, I would need a simpl…
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HR Help Desk - Audit TabSummary: Hi Everyone, Can someone explain the use of the below fields in the Audit tab of the Service Request details page? Show User-Related Details: Shows Impersonator…
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Approval should go to the person outside the organization.Summary: Approval should go to the person outside the organization. Content (required): Hi, Is there any possible way to set the approver outside the organization.? For …
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HRHD Unbale to View Correct Milestones/ Matrix against SR milestones sectionSummary: HRHD Unbale to View Correct Milestones/ Matrix against SR milestones section Content (required): HRHD Unbale to View Correct Milestones/ Matrix against SR miles…Rajender Kumar Vallamwar 11 views 2 comments 0 points Most recent by Lisa Bright Human Capital Management
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How are other clients using Service Request Severity field if milestones are based only on categorySummary: We wanted to know how other clients are using the severity field on a Service Request if the milestone standard coverages are only based on categories/sub-categ…Noopur Sapatnekar 11 views 0 comments 0 points Started by Noopur Sapatnekar Human Capital Management -
Need SQL query to get the past dated managerSummary: Hi, The content is, since for inactive employees the manager information will not be there after the LWD, Need a query to get the past dated manager(who was the…
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How to hide contract info in Add Non-worker transaction?Summary: Is it possible to hide contract info section in Add non-worker transaction without impacting other pages like hire an employee, add contingent worker and etc? I…Christian Suarez 11 views 2 comments 0 points Most recent by Christian Suarez Human Capital Management -
What is the Max allowed size of the attachments for inbound emails in Service Requests HR HD?Summary: We would like to increase the size of the attachments for inbound emails in Service Request in the HR Help Desk, today the set up is 10 MB Content (required): S… -
Integration of 3rd party intranet with HRHDSummary: Will it be possible to integrate the company's third party communication tool such as their intranet/chat box with the classical version HR Help Desk module in …Rajaraman Subramanian-Oracle 21 views 1 comment 1 point Most recent by Abhishek Sood HCM Human Capital Management
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Unable load data in person page.Summary: Unable load data in person page. Content (required): Hi Team, I am trying to load the data in person page via HDL in 2 fields. Those 2 fields which i am trying …
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HR Helpdesk knowledge articles pulling through random textSummary: When looking at the list of knowledge articles it has the article name and then has pulled through random text from the answer. Sometimes it is only one word ot… -
Unable load data in person page.Summary: Unable load data in person page. Content (required): Hi Team, I am trying to load the data in person page via HDL in 2 fields. Those 2 fields which i am trying …
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OPA And HCM IntegrationSummary: Content (required): Hi All, Has anyone used OPA and HCM in their project? if so, can you please help us with below queries? 1.) What are the steps to integrate …User_2025-02-08-07-55-38-980 41 views 1 comment 0 points Most recent by Vipulpratap Singh Human Capital Management -
Is oracle going to roll out a BULK loading of service request categories for HR Helpdesk in Nextgen?Summary:- Creating service request categories for the HR helpdesk is a manual process, and the same goes with its action plan and templates, but sometimes it happens tha… -
HRHD HCM Primary Assignments Sync ProcessHRHD HCM Primary Assignments Sync Process We have just implemented HR HelpDesk and we are seeing some data discrepancies for the Resources with old assigments been showi… -
How to restrict document records in self-service management screen?When a manager goes to his/her workers screen(self-service) under my team, the manager should be able to see the document records but not be able to update these records… -
While creating a Knowledge Article in HR Help Desk, I could not see the available Category?Summary: While creating a Knowledge Article, I could not see the list of available Category. Is there any synchronization job that runs to synchronize Categories to the …Leeladevi Ulaganathan 102 views 2 comments 0 points Most recent by Leeladevi Ulaganathan Human Capital Management
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In HRHD - can turning off the SR resolution email notification cause issues?Summary: Our Business counterparts are asking if we can turn off the email notifications for the service request resolution when an agent resolves SR by clicking Actions…Noopur Sapatnekar 11 views 2 comments 0 points Most recent by Noopur Sapatnekar Human Capital Management
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How to make all inbound HR Helpdesk emails auto route to Pay, Leave and Benefits queue.Summary: Payroll are forwarding a lot of emails from their shared email box to HR Helpdesk and these are currently getting assigned to the HR Default queue. To remove a … -
How can I Trigger milestone?Summary: I've Configured Milestones in HR Help desk. Configured Availability, Standard Coverage, Default Coverage. But when I tried to create a service request, Mileston…User_2025-02-12-05-56-21-506 31 views 2 comments 0 points Most recent by SurajD Human Capital Management