Help Desk
Discussion List
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How to populate completion date, agent completed and comments field on a milestoneSummary: We have a question on how to populate completion date, agent completed and comments field on a milestone. We have configured milestone but not able to get the m…Noopur Sapatnekar 32 views 3 comments 0 points Most recent by Noopur Sapatnekar Human Capital Management -
HR Help Desk : Email NotificationSummary Enable Email Notification by creating a object workflow for Service Request/MessageContent Hello Experts, Kindly share your inputs on the below: Please let me kn… -
What is the significance of Account & Product fields in Create Service Request page (HR Help Desk)?Summary: Hi Community Members, Can someone explain the use of Account & Product fields in Create Service Request page in HR Help Desk? Also, there is no data in the LOVs… -
HR Help Desk - make Category mandatorySummary: An employee/agent can create a service request by only providing the Title. However, fields like Category, Primary Contact and Problem description are also impo…
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Setting up Action Plan Templates in HR Help Desk - Calendar field no values displayedSummary: Action Plan Templates Calendar field not showing values. Content (required): Hi Community, I'm trying to set up Action Plans for HR Help Desk.The Calendar field…Ryan Pasca 63 views 3 comments 0 points Most recent by Leeladevi Ulaganathan Human Capital Management -
Folder restriction for OTBI sideHow can I remove BI catalogs or make them invisible to users? Users are having difficulties because there are too many folders. For example, we only want to see TAV fold… -
When will be NextGen HelpDesk released?Summary: When will be NextGen HelpDesk released? Content (required): I was concerned about the NextGen HelpDesk release, as we have to implement HelpDesk in May 2022. Al… -
Need to skip the approval from manager and approve the resignation as a HR for 100 employees.Summary: Need to skip the approval from manager and approve the resignation as a HR for 100 employees. Content (required): Hi, 100 employees applied the resignation, i n…ShawShankk 51 views 1 comment 0 points Most recent by Karla Dixon-Proactive Support SPA-Oracle Human Capital Management
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What are the roles or privileges for viewing all HR Service Requests?Summary: What are the roles or privileges for viewing all HR Service Requests? Users would like to search and be able to access all UOW HR Helpdesk Service Requests. (Th… -
Cloud HCM Talk Radio - Empower Your Hourly Deskless Workforce With Oracle Cloud HCMHow do employers address the needs of remote workers that don’t work from an office or are regularly sitting at a desk? Especially in the past few years when there’s bee…Frank Cowell-Oracle 42 views 0 comments 0 points Started by Frank Cowell-Oracle Human Capital Management -
Ability for Employees to upload national ID via Employee Self-ServiceSummary: Ability for Employees to upload national ID via Employee Self-Service Content (required): Is there a way in employee self Service to allow an employee to upload…Christian Suarez 42 views 1 comment 0 points Most recent by Chris Borsh-Oracle Human Capital Management -
Migrate service requests from legacy system to HR HelpDeskSummary: We are aware that knowledge content can be migrated to HR Help Desk. However there is no clarity on ability to migrate open/pending service requests from legacy…
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hdl employee data filesSummary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):User_2025-02-12-18-08-54-348 22 views 1 comment 0 points Most recent by MandeepGupta Human Capital Management -
How to trigger an email notification once the Service request status is closed in HRHD?Summary: How to trigger an email notification once the Service request status is closed in HRHD? Content (required): Version (include the version you are using, if appli…Rishabh Kumar Jain 22 views 3 comments 0 points Most recent by Rishabh Kumar Jain Human Capital Management -
HR Helpdesk and approvalsSummary: Is it possible to add an approval to a HR Helpdesk service request Content (required): We looking to use HR Helpdesk service requests for some of our forms (for… -
HCM Talk Radio: HCM Cloud Environment Sizing GuidanceSummary HCM Talk Radio: HCM Cloud Environment Sizing GuidanceContent Are your Cloud environments sized appropriately for your operational needs? Listen in to HCM Talk Ra…Frank Cowell-Oracle 36 views 1 comment 2 points Most recent by Alina C.-Oracle Human Capital Management
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Journey and Checklist TaskSummary: Journey and Checklist Task Content (required): When I go to Me, I am seeing Checklist Task instead of Journey. What is the reason for this, is it something not …
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Removing attachments from Knowledge search resultsSummary: We've been requested by the business to remove attachments from search results within knowledge to help streamline search for end users, but are experiencing so…
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Purging of Service RequestsSummary: I have set my service requests with a deleted flag set to Y on 09/12. I have set the profile option SVC_SR_IN_DELETED_DAYS to 1. I have run the purge job Purge …
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Is it possible to purge a service request in less than 1 day from deletionSummary: Is it possible in HR Helpdesk to purge a service request in less than 1 day from deletion. I am updating the delete flag on the service request however can only…
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What are the set ups required for Grievance & Disciplinary action in HR HelpdeskSummary: Content (required): Version (include the version you are using, if applicable): 21 D Code Snippet (add any code snippets that support your topic, if applicable):
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HR Help Desk - Key Requirements - Knowledge, service entitlement and digital assistant capabilitiesPlease note that the questions are of abilities of the current HR Help Desk product and NOT NEXT GEN Help Desk Summary: Our client is looking to implement HR Help Desk (…User_2025-01-25-03-08-53-215 32 views 1 comment 0 points Most recent by User_2025-01-25-03-08-53-215 Human Capital Management
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How can we view the HR Service Request which are past dated(1 year ago). Eg: before Nov2020.Summary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
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How can we access the SR in the HelpDesk which are passed dated (1year ago)Summary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
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Service request status field list of values need to be restrictedSummary: Hi All, We have a requirement where we need to restrict the values displayed in the service request status field based on who is accessing the service request. …
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HR Help Desk - Can you restrict Assigned to Resources based upon the Queue?Summary: Can you restrict Assigned to Resources based upon the Queue? If so, how? Content (required): When an SR is created we have Queues automatically assigned based o…User_2025-01-28-23-04-52-179 42 views 0 comments 1 point Started by User_2025-01-28-23-04-52-179 Human Capital Management
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Is it possible to have one Service Request Category visible just for HR Help Desk Agents?Summary: Content (required): For HR Help Desk Service Requests We would like to have one category accessible to just Agents and not to the rest of the Employees Version … -
What features/modules do you use to track disciplinaries & grievances?Summary: Hello! I may have asked this before but would be great to get some up to date answers on how companies manage and support their disciplinary and grievance proce… -
Quarterly patching testing windowSummary Info required on quarterly patching test windowContent Hi There, We are on Rel 11 of Oracle Cloud HCM and having plans to upgrade to Rel 12 as its GA. Our custom… -
Hr Helpdesk - Reopening a service requestSummary: Best way to reopen a service request thats been resolved by an agent as an employee Content (required): Hi all, In HR Helpdesk (not next gen) - does anyone have…