Help Desk
Discussion List
-
HR Help Desk - Key Requirements - Knowledge, service entitlement and digital assistant capabilitiesPlease note that the questions are of abilities of the current HR Help Desk product and NOT NEXT GEN Help Desk Summary: Our client is looking to implement HR Help Desk (…User_2025-01-25-03-08-53-215 31 views 1 comment 0 points Most recent by User_2025-01-25-03-08-53-215 Human Capital Management -
How can we view the HR Service Request which are past dated(1 year ago). Eg: before Nov2020.Summary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable): -
How can we access the SR in the HelpDesk which are passed dated (1year ago)Summary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
-
Service request status field list of values need to be restrictedSummary: Hi All, We have a requirement where we need to restrict the values displayed in the service request status field based on who is accessing the service request. … -
HR Help Desk - Can you restrict Assigned to Resources based upon the Queue?Summary: Can you restrict Assigned to Resources based upon the Queue? If so, how? Content (required): When an SR is created we have Queues automatically assigned based o…User_2025-01-28-23-04-52-179 41 views 0 comments 1 point Started by User_2025-01-28-23-04-52-179 Human Capital Management
-
Is it possible to have one Service Request Category visible just for HR Help Desk Agents?Summary: Content (required): For HR Help Desk Service Requests We would like to have one category accessible to just Agents and not to the rest of the Employees Version … -
What features/modules do you use to track disciplinaries & grievances?Summary: Hello! I may have asked this before but would be great to get some up to date answers on how companies manage and support their disciplinary and grievance proce… -
Quarterly patching testing windowSummary Info required on quarterly patching test windowContent Hi There, We are on Rel 11 of Oracle Cloud HCM and having plans to upgrade to Rel 12 as its GA. Our custom… -
Hr Helpdesk - Reopening a service requestSummary: Best way to reopen a service request thats been resolved by an agent as an employee Content (required): Hi all, In HR Helpdesk (not next gen) - does anyone have…
-
HR Helpesk: What allows you to search an employee on the Resource directory?Summary: We have loaded employees. these employees cannot be searched for under Navigator - tools - Resource directory - identify resources. when manually creating the e…Nirupa Gnanendran 32 views 4 comments 1 point Most recent by Nirupa Gnanendran Human Capital Management
-
How to filter the Manager among the list of mangers in Rest APISummary: I'm trying to fetch only Line Manager details through Rest API but I'm getting all Manager Types Content (required):/hcmRestApi/resources/11.13.18.05/workers?q=…Manjunath Palled 3 views 1 comment 1 point Most recent by Prateek Parasar - GTUK, ACE Pro Human Capital Management
-
HCM – Coaches Corner: Product Office Hour - HR Helpdesk (HRHD), 31 July 2020, 10 a.m PT - Submit QuContent Submit your questions for the HCM – Coaches Corner: Product Office Hour - HR Helpdesk (HRHD) session to have them answered during the live event. Post your quest…Heather Hagedorn- Cloud HCM-Oracle 80 views 8 comments 0 points Most recent by User_2025-01-25-03-08-53-215 Human Capital Management -
Looking for a list of user session variablesSummary: Content (required): Once a user logs into Oracle Cloud application and is on the Home Page - what are the session variables available that can be utilized and r…UjjalGhosh 61 views 5 comments 1 point Most recent by Prateek Parasar - GTUK, ACE Pro Human Capital Management
-
How to default Business Unit using Object Trigger for HRHD Service Request?Summary: We need to default the business unit for HRHD SR creation Content (required): Our categories are setup based on business unit and therefore the Business Unit ne…
-
How can I limit the email notification in the helpdeskSummary: Email should only be sent when the service request is solved Content (required): Is it possible to sent an email notification to the customer only when an HR Se…Matthias Essrich 7 views 4 comments 1 point Most recent by Prateek Parasar - GTUK, ACE Pro Human Capital Management -
Implementing Close Integration Between HCM And HR Help DeskSummary How to Embed "Create Service Request" And "Search Knowledge" Application Components Within HCM Transactional PagesContent There are a significant number of benef…Neville Varnham - Oracle-Oracle 58 views 1 comment 6 points Most recent by Aliasgar Khambhaty-Oracle Human Capital Management -
The best idea to notify employees who are working in a manufacturing environment and don't have acceContent Hi Experts, We have a requirement to notify employees working in manufacturing about their transfer approval notifications. The system provides alerts to be send… -
Not able to locate HR HD Changes Section/ Details in Readiness material for 21BSummary Not able to locate HR HD Changes Section/ Details in Readiness material for 21BContent Hi, In readiness document for 21B for Global HR there is no section of HR …Abhishek Sood HCM 17 views 2 comments 1 point Most recent by Abhishek Sood HCM Human Capital Management -
HR Help Desk Primary Point of ContactSummary No name is defaulting in Primary Point of Contact while creating service request as EmployeeContent Dear Team, Need some assistance. I have added Create Service …User_2025-01-25-03-03-33-360 141 views 3 comments 1 point Most recent by sasamimi Human Capital Management
-
HCM – Product Office Hour: Employee Experience Platform, 6 May 2021, 9 a.m PT - Submit QuestionsContent Submit your questions for the HCM – Product Office Hour: Employee Experience Platform session to have them answered during the live event. Post your questions by…Heather Hagedorn- Cloud HCM-Oracle 29 views 0 comments 0 points Most recent by Heather Hagedorn- Cloud HCM-Oracle Human Capital Management
-
HCM – Product Office Hour: Oracle HR Help Desk (HRHD) April 2021, 30 April 2021, 10a.m PT - Submit QContent Submit your questions for the HCM – Product Office Hour: Oracle HR Help Desk (HRHD) April 2021 session to have them answered during the live event. Post your que…Heather Hagedorn- Cloud HCM-Oracle 35 views 0 comments 2 points Most recent by Heather Hagedorn- Cloud HCM-Oracle Human Capital Management
-
Cloud HCM Talk Radio - Investing in Oracle HR Help DeskSummary Cloud HCM Talk Radio - Investing in Oracle HR Help DeskContent Are you interested to learn more about Oracle HR Help Desk and its key features? Then join us on C…Frank Cowell-Oracle 9 views 0 comments 1 point Most recent by Frank Cowell-Oracle Human Capital Management -
HCM – Product Office Hour: Human Resources, 18 March 2021, 9 a.m. PT - Submit QuestionsContent Submit your questions for the HCM – Product Office Hour: Human Resources session to have them answered during the live event. Post your questions by posting a ne…Heather Hagedorn- Cloud HCM-Oracle 72 views 9 comments 0 points Most recent by Jayne Slade Human Capital Management
-
HCM – Product Office Hour: Oracle HR Help Desk (HRHD) March, 26 March 2021, 10 a.m PT - Submit QuesContent Submit your questions for the HCM – Product Office Hour: Oracle HR Help Desk (HRHD) March session to have them answered during the live event. Post your question…Heather Hagedorn- Cloud HCM-Oracle 72 views 2 comments 0 points Most recent by Carsten Vejleaa Human Capital Management
-
HCM – Product Update: Human Resources, 11 March 2021, 9 a.m PT - Submit QuestionsContent Submit your questions for the HCM – Product Update: Human Resources session to have them answered during the live event. Post your questions by posting a new com…Heather Hagedorn- Cloud HCM-Oracle 58 views 1 comment 0 points Most recent by User_2025-02-11-16-58-33-735 Human Capital Management
-
Print - Org chartSummary cant print the org chart even after "unhide" the print button in R13Content hi, i cant print the org chart :( i did "unhide" and enbaled the print button on the …User_2025-01-30-04-14-21-127 292 views 21 comments 0 points Most recent by Kirly Mendoza Human Capital Management
-
HCM – Product Office Hour: Oracle HR Help Desk (HRHD) February 2021, 26 February 2021, 10 a.m PT - SContent Submit your questions for the HCM – Product Office Hour: Oracle HR Help Desk (HRHD) session to have them answered during the live event. Post your questions by p…Heather Hagedorn- Cloud HCM-Oracle 25 views 0 comments 1 point Most recent by Heather Hagedorn- Cloud HCM-Oracle Human Capital Management
-
HCM – Product Office Hour: Oracle HR Help Desk (HRHD), 29 January 2021, 10 a.m PT - Submit QuestionsContent Submit your questions for the HCM – Product Office Hour: Oracle HR Help Desk (HRHD) session to have them answered during the live event. Post your questions by p…Heather Hagedorn- Cloud HCM-Oracle 48 views 1 comment 0 points Most recent by User_GEDMK Human Capital Management
-
Failed Transactions - Best PracticesSummary How does your company handle the processing of failed transactions?Content Hello! I wanted to poll the forum on how they go about managing failed transactions in…User_2025-02-05-07-02-34-538 108 views 2 comments 2 points Most recent by User_2025-02-05-20-53-01-000 Human Capital Management
-
Downloading SR's to excelSummary We would like to be able to report on our SR's we have raised for the year, is there a way we can download a report into Excel?