CX Apps
Discussion List
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Eloqua Salesforce Integration App | Salesforce External Client AppThe Salesforce Connected App was introduced as a way for third-party and custom applications to integrate securely with Salesforce using OAuth authentication and API acc… -
Delete account ( organization name ) from cx effect on customers at finance moduleI would like to inquire about the current behavior related to deleting customers (Organization Records) in Oracle Fusion. Based on my research—including the Oracle Suppo… -
Clarification on Required Permissions for Oracle Sales–Microsoft Teams IntegrationHi Team, As part of our Microsoft Teams integration implementation for one of our customers, we have shared the following Oracle documents with the customer’s Azure team…
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Unable to view 'Don't Repeat' LOV on Recurrence Type field (RecurTypeCode) on Oracle Mobile AppOn Desktop, We are able to view 5 LOVs on Recurrence Type Field as below: Daily Weekly Monthly Yearly Don't repeat We are not able to view 'Don't repeat' LOV on Oracle s…
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Set default value of record type field on oracle sales mobile appSummary: We need to set a value as default LOV on a record type field based on role. We have written a script for on create as we need to default it during creation but …
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Display fields dynamically when a checkbox is checked on Oracle sales mobileWe have a requirement that when 'Add partners' checkbox is checked (set to true), the other four fields shown on the code should be visible on the page. When the 'Add Pa…
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Is it possible to exclude certain activities from syncing to Outlook Add In?When the outlook meeting takes place, is it possible to filter the type of activities that take place in Outlook to exclude a certain activity type from syncing back to …
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Lead Qualification Template on the Lead OrchestrationSummary: We want to add the Lead Qualification Question Template in the Lead Orchestration to show it in the Guidance tab. And we are not getting the option to add or fi…
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In oracle CDM, which address attribute is best for storing region data.In oracle CDM, which address attribute is best for storing region data. Also, we want the region data to be cleansed by loqate. Please let us know the best place to stor…
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Eloqua Salesforce Integration App Common ErrorsBy all means, the following list is incomplete, and it covers the most common errors observed by Eloqua Salesforce integration users. A special thanks to @George Petriso…Nathan Nemirovski-Oracle 191 views 2 comments 2 points Most recent by Nathan Nemirovski-Oracle CX Apps
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Unable to link emails to custom object on Outlook Add In and the object is not visible in side panelHi everyone, We have configured the outlook Add In for a custom object by following this documentation: https://docs.oracle.com/en/cloud/saas/sales/fasms/configure-oracl…
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Let’s Talk: Syncing Eloqua Campaigns and Responses Across Multiple Salesforce InstancesRight now, Eloqua Salesforce App users can only sync Campaigns and Campaign Responses with one Salesforce instance at a time. I’d love to start a discussion around this …
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Send and Receive Customer Acceptance of the Delivery DateHi We are looking to Send a reminder to Customer about the order that needs a delivery date confirmation. e.g Before Scheduling the Work to Production, there is a manual…ViswaG 13 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service
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Eloqua CX Sales CRM Integration App | OAuth 2.0 support [August 2025]OAuth 2.0 Support for Eloqua CX Sales CRM Integration App The Eloqua CX Sales CRM Integration App was updated to support OAuth authentication with the 25.08 (August 2025…
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Duplicate ResolutionSummary: Hi, We are implementing Duplicate Resolution and see some gaps in the process. There is no standard out of box notifications available to let the Data Steward k… -
In CDM, we have some parties which have EXTERNAL_LEGAL_ENTITY usage.In CDM, we have some parties which have EXTERNAL_LEGAL_ENTITY usage. We didnot load these parties with this usage. Please let us know what is the meaning of that usage a…Soumita Ghosh 46 views 3 comments 0 points Most recent by Sravanthi Reddivari-Support-Oracle CX Apps
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which table stores duplicate resolution reject data?In CDM, when we reject/merge a set in duplicate resolution area, which table in the backend these statuses get stored in? The statuses are PENDING, NEW, REJECT, COMPLETED
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How to restrict contact search visibility for respective contact owners.Hi All, We have a requirement in CX and need some guidance In CX, all contacts are currently visible to all users by default, and this has been the behavior from the beg…
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Trigger Smart Action from Mobile Script (Oracle Sales Mobile App)Hello everyone, I’m working on a use case in Oracle Sales Mobile App where I want to replicate an existing button action from SFA (web). In SFA (Activities), we have a c…
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Sales MobileHello Everyone, We are planning to implement the Oracle CX Sales Mobile App and would like to understand a few key points before we start. What are the prerequisites for…Mohammad Hussein 26 views 1 comment 0 points Most recent by Priscila Terazawa - Support-Oracle CX Apps
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Is there a way of turning child merge off for just address and not for additional ids?Identical additional identifiers are getting retained even after the merge. Child merge is turned off. Our problem statement involves that identical additional identifie…
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Oracle CX Sales Integration app does not allow exporting Form RecordsWe need to create Leads in Oracle CX using records entered in Elqoua forms. However, the Oracle CX Sales Integration app connector, although it allows you to create Lead… -
Does CDM UI show you if a phone number or email was verified by loqate? is it possible to add this?Summary: Does CDM UI show you if a phone number or email was verified by loqate? is it possible to add this? Business justification: Business needs this information to b…
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Unable to rename labels in Oracle Sales Mobile AppWe are unable to rename this OOTB card in Home Page using I18N → Sales Leads Also we are unable rename these menu items in Global Navigation Drawer via I18N → Opportunit…
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Unable to find the OOTB home page card and navigation menu item on Oracle Sales Mobile AppWe have enabled these profile options: ORA_ZCA_ENABLE_TRACKING_INTERACTIONS ORA_ZCA_ENABLE_INTERACTIONS_CALL_WRAP_UPS. As a part of enabling these, the OOTB card and nav…
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Can we clone the Oracle CPQ environment without copying data from source to a target ?Can we clone the Oracle CPQ environment without copying data from source to a target ?
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custom object Migration from instance A to instance BCustomer is looking for migrating custom object form one instance to another instance. currently, https://us.v-cdn.net/6034893/uploads/WUEOYKYRCUXM/migration-of-custom-o…
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Where can I find the merge date of a merged record?In which table can I find the merge date of a merged record? Use case: Business wants to track the dates on which records get merged. Please let us know if such informat…
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Maintain One Person as a Manager in multiple Organization LevelSummary: We need to configure the Internal Organization Hierarchy where One person can be Manager at Multiple Manager Levels. Let's say 'Org A' is the parent organizatio…
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How to make the Opportunity details page read only when the status is WONHi Team, How can we make the whole opportunity details page read only when the status is WON? Regards, AVAditya Varma Gadiraju-Oracle 33 views 1 comment 0 points Most recent by Florin Musatoiu - Support-Oracle CX Apps