Configuration
Discussion List
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Request for Guidance on Deleting HRHD Cases Post Environment Clone.Following the P2T activity, we need to delete all cases from the lower instance. Please advise on the appropriate process or tool to delete all cases at once.Prathap Reddy Devarapalli 12 views 2 comments 0 points Most recent by Prathap Reddy Devarapalli Help Desk -
Stop emails from generating new requestsHi all, is it possible to prevent HRHD from creating new requests when an inbound email is received? We still want inbound emails to be linked to existing requests. Than…
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Adding signature to acknowledgement emailSummary: Hi team, my client is debating whether to utilise the OOTB acknowledgement emails that Oracle deliver or performing this through a workflow. The only advantage …
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Manage Audit Policies: No Product Mapping for Business Unit and Procurement FunctionsSummary: I'm trying to enable audit tracking for some setup activities in Oracle Fusion Applications, specifically: Manage Business Unit Manage Procurement Business Func…
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User wants to change timezone from UTC to PST Time zoneSummary: Hi Team Business user getting invoice approval triggers based on UTC Interval. But he wants triggers based on PST Time zone Interval? Changing the time zone fro…
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Default Business Unit ErrorWhen creating service request categories for HR Helpdesk, I am receiving this error upon clicking Create. Does anyone know how to solve this?
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Why is my instance still showing English when I log in with Spanish or Brazilian Portuguese users?Hi everyone, I have installed two languages—Spanish and Brazilian Portuguese—in my instance. When I log in with the English user, it shows the English language correctly…
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Emails and notifications are not consistentSummary: We have created workflow objects to trigger emails, and we have also created server scripts to trigger web notifications. Recently during testing, we noticed th…
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Business Unit dropdown is Blank while creating HR Helpdesk CategoriesSummary: Business Unit dropdown is Blank while creating HR Helpdesk Categories Content (required): We are on 23b and classic HRHD, when trying to create Categories using…
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How to Format HR Help Desk Service Request NumberSummary: Could you please help me in formatting the HR Help Desk Service Request Number as below. Client request to FORMAT the Service Request Number as "SRYYYY0000001",… -
SmartText not appearingSummary: We have configured two test smarttext entries for HR Help Desk and set the interval to "Always" for availability. We are not seeing any smarttext when we type "…
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Stop Service Request creationSummary: We would like to stop the inbound emails from being created in the HR Helpdesk in Oracle. However, we still need the email channel to be kept open so that we ca…
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How to create a blackout(Procurement)Summary: How does one set the application so only four users can access Cloud ERP, but leave HCM open for all users? The black out should be such that HCM should not be …Sunil Konduru 21 views 1 comment 0 points Most recent by Viorel "Van" Andritoiu-Oracle EPM Platform and Freeform
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Groovy and Notification ExamplesSummary: Can anyone share their trigger and groovy script for common notifications for HR Help Desk? I have been able to create a few around changed attributes, like whe…
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Case Management SearchI'm not very familiar with HR Help Desk or Case Management, so reaching out for some help. When using the Cases landing page, I am trying to search for cases that includ… -
Is it possible to add Help Text to a Field through Visual Builder Studio?Summary: Hi, We have a few requirements to add Help Text to some fields in HR Help Desk (Next Gen). I know this could be done in App Composer before but that does not tr…
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How do I hide Closed SR's for agents?Summary: Currently when a Service Request changes status from Resolved to Closed it shows each day at the top of an agent's list. These can be filtered out, but is there… -
Restrict Employees from selecting severity when creating new helpdesk requestHi All, We have a client requirement to hide the Severity field when an Employee is creating a new helpdesk request so that they are unable to select any value. Once the…
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SRs not getting assigned to a queueWe have enabled Omni channel. Added resources to the queues. Still the SRs are not getting assigned to a queue. The service assignment rules are in place.
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User Name in HomepageSummary: User Name in Homepage Content (please ensure you mask any confidential information): Hi Experts, There's a question around the user name's format on the homepag…
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How can we manually delete a request from the helpdesk that has 'closed' status?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Notification to Queue Owner after X amount of days - Request UnassignedSummary: Hi Community! Client has a requirement to issue a notification to the Queue Owner when there are HR Help Desk requests unassigned in the queue after a certain a…
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In helpdesk not able to get audit history data of the ticket numberSummary: In helpdesk not able to get audit history data of the ticket number Content (please ensure you mask any confidential information): In helpdesk,user want to chec…
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Not able to select 'Automatic' - creating a QueueWhen creating a queue in Helpdesk, the option for Distribution is disabled. Not able to select 'Automatic'. The default is 'Manual'. Can anyone help on this.
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Required role/privilege name to get 'Help Desk Requests' option under HelpdeskSummary: I don't have 'Help Desk Requests' option under Help Desk .I want to know role/privilege name to get Help Desk Requests option under Help Desk Kindly share me if…
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Redwood Case Management - Security based on QueueSummary: Our customer has Redwood Next Gen HRHD - 23A. They have a licience for HR Helpdesk but not for Service. I want to use queue assignment based on category for the…
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Agents are not automatically available when they sign inSummary: Prior to 24B Help Desk Agents were available as soon as they signed into the system. Now, they are unavailable by default and have to make themselves available …
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What is the groovy script for notification trigger to resource team membersSummary: Requirement: If agent assigns the SR to himself other agents in the resource team should receive the notification. I tried with the given code but the notificat…
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NextGen HR Helpdesk - Groovy Script for defaulting assignment detailsSummary: Groovy script not defaulting current assignment BU Content (please ensure you mask any confidential information): We have custom Business unit field created to … -
Is there a way to extract audit logs for User Setup and User Role Changes?Summary: There is a requirement from audit to extract of all audit log entries related to User Setup and User Role Changes in Oracle Fusion Security Console. Is there an…