Benefits Service Center
Discussion List
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Benefits for surviving spouse throwing an errorI have created a surviving spouse as a non worker and tried to evaluate the life event from the BSS. However it throws a payroll relationship error. Surviving spouse doe… -
Document approval and Received DateSummary Document of Records approval for all plans onceContent We have a requirement where Birth Certificate is needed for enrolling in Medical, dental and vision plans.…
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HSA rates are not calculating properly for new hiresHello everyone, We have a requirement to calculate HSA rates based on the remaining pay periods, ensuring that the calculation considers only 52 weeks and not 53 weeks. …
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OTBI Analysis/SQL Query to return Benefits Rates, Plan Ids, descriptionsHello, Looking for an OTBI Analysis (tables)/SQL Query to return Benefits Rates, Plan Ids, description etc.? Version 23C Thanks Gail -
How to close pending action items for Benefits CertificationOnce the enrollments are completed by employees and the certification is submitted, it correctly routes for approval. After the approval, when I attempt to run the Manag…
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Waiting Period Rule with period start date "original date of hire" throwing an error while evaluatioSummary: Waiting Period Rule with period start date "original date of hire" throwing an error while evaluation. The requirement is that they have 3 months waiting period…
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HR able to approve EOI pending action even after due dateSummary: Hi, We have a setup for the voluntary plans where the EOI for the coverage amount increase has to be provided. We have a due date of 31 days from enrollment sta… -
HSA communicated amount calculation issueWe are processing open enrollment in physical year jul-2026. For HSA plan rates, the value passed to payroll is communicated amount and in element frequency rules, first…
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Can we make benefit Group assign automatically when Reduction of hours life event trigger.Summary: Client needs to make benefit group assign automatically when Reduction of hours life event triggers, is this possible? Content (please ensure you mask any confi…
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New Hire not visible in Benefits Activity CentreIssue Description: Several new hires are not appearing in the Benefits Activity Center, although they are visible through Global Search and on the Employment Info page. …
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Archive End-of-Year ACA Information file number of records does not match with 1095C .pdfIt is observed that after running Archive End-of-Year ACA Information process, it has generated ACA file with unique 3318 records, however after running Run US 1095-C Em…SarikaC 21 views 2 comments 0 points Most recent by Dinakara_K-Oracle Payroll and Global Payroll Interface (GPI)
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Error when loading Benefit BalanceSummary: Error when loading Benefit Balance Content (please ensure you mask any confidential information): Hi, I am getting the below error when loading benefit balance.…
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Redwood - Enrollment details not pulled in Enrollment section - "We couldn't find any enrollments."Summary: Redwood - Enrollment details not pulled in Enrollment section - "We couldn't find any enrollments." for a person who was able to view enrollment details in RUI …
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Why would the benefit coverage amount and rate drop from a plan?Summary: Our Benefits team discovered that during Open Enrollment, the benefit coverage amount and rate were dropped from an employees plan even though they were previou…
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How to handle Intervening LE during OE without backoutSummary: we have 30K employees in the US enrolling during Open Enrollment. Currently we hide the "Report a Life Event" for 3 weeks during the OE period and Administratio…
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TIN Type and TIN Number is not visible in Benefits RedwoodHi, TIN Type and TIN Number fields is not visible when adding New Contact in People to Cover (Ben Admin side) and Before You Enroll (ESS side). Is there anything that we…
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How to rename suspended status in benefitsHello Team, Is there a way to rename the Plan Suspended status to Pending? Thanks in advance! Regards, Tharani Tharan.
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New hire is not appearing in the benefits activity centerHello Experts, We are seeking clarification on the Redwood ingestion behavior and the usage of the ESS job “Create Index Definition and Perform Initial Ingest to OSCS”, …
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Redwood-Override eligibility issueSummary: We have Open Enrollment Live and there are some users which are made ineligible for certain plan previous year. After Open Enrollment of 2026, when trying make …
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unable to edit in national identifier in redwoodSummary: While editing National Identifier it gives the Benefits Administrator an error that " Sorry, you dont have permission to perform this action". it allows user to…
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Cannot Process Potential Life Events (The processed life events process again)Content (please ensure you mask any confidential information): I have 2 potential life events: 2025/10/13: New Hired (Processed) 2025/11/03: Plan Change in Assignment (U…
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How to allocate benefits to other country employeesSummary: Hi Team, Our client has a requirement involving a few managers who are assigned to one country but need to receive benefits applicable to another country. Addit…
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'Loss Of Eligibility' Life event triggered. Need to understand how this life event will be triggeredSummary 'Loss Of Eligibility' Life event triggered. Need to understand how this life event will be triggeredContent Hi Experts, We have noticed that for few associates t… -
Benefits Self - Service: Continue button not workingSummary: Hello, As per below screenshot, the continue button is disabled. I have added the required data security policies from the following link: but it is still not w…
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How to disable the benefits rates when employee enrolled their domestic partner and their childSummary: Hi Team, Our client has a requirement to remove or hide rates and ensure that no rates are sent to the ADP system when an employee enrolls their domestic partne…
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Automate to untick the eligibility box and remove allowance effective dateSummary: Hi Team, Our customer wish to explore if there is a smarter technical way with an automation to untick the eligibility box and remove allowance effective date f…
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How to Configure 'Rate Start Date' as previous pay period start dateHi All, We have the requirement where the element entry start date should be 1st day of previous pay period for life event enrollments. Payroll - US Biweekly Payroll For…
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Eligibility of one plan during retirement is based on the plan enrollment before retirementThere are 2 programs for the employee. One is during the active tenure of the employee in the organization, and the other program is for the retirees. If employee is enr…
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Unable to close required pending action itemSummary: I am trying to close a required pending action item, but even after clicking into the item and designating dependents the item is still marked as pending and no…
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Rate start date based on the changes done on electionsSummary: Rate start date based on the changes done on elections Content (please ensure you mask any confidential information): Hi, We have a requirement where if the ele…