Category 377
Discussion List
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part exchanges and depot repair for products and parts that are not Asset TrackedSummary: Is there a way to create Repair Orders in Manage Depot Repair UI for Non-Asset items Content (please ensure you mask any confidential information): We have crea… -
How to add handle fee during RMA processSummary: The client wants to have a function that automatically add the handle fee in PartOrders return page. By look at the manual, the parts tabs on service request UI… -
Hyperlink/error pop-up feature for OM extension related errors on Work Order Charges Redwood PageSummary: We have created OM extensions that trigger certain business validations for custom DFFs on Work Order Charges Redwood page. These validations get triggered on c…
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Scheduled Ship Date Calculation in Parts OrderSummary: When ordering parts using the service logistics Parts Order, the scheduled ship date in the transfer order is calculated as the order date plus the number of da…Manisekaran Seetharaman-Oracle 12 views 1 comment 0 points Most recent by Manisekaran Seetharaman-Oracle Service Logistics
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Post Work Order Charges by Technician from other BUSummary: We have the business case where field service engineers would be supporting other business units, for example a customer from Netherlands have requested for a r…hussamyousufkunju-Oracle 1 view 0 comments 0 points Started by hussamyousufkunju-Oracle Service Logistics -
Redwood UI for Service Logistics screensSummary: Hi All, Is there any guide to uptake the new Service Logistics Redwood UI? In our env, I just see a blank UI when I click on the Redwood link for manage work or…Satya Balakrishnan-Oracle 24 views 1 comment 0 points Most recent by Satya Ganti-Oracle Service Logistics
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Organization to default in Manage Depot Repair Search PageSummary: Organization to default in Manage Depot Repair Search Page Content (please ensure you mask any confidential information): Hi Experts, We want to default Organiz…
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Need to use Source document cost option in Price listSummary: We have a requirement to capture the cost incurred in maintenance+ Mark up % using Price list and push it to Depot Repair to debrief the charges. Content (requi… -
Certain Employees are not found in Manage Field Service TechnicianSummary: Only certain persons in TCA are found in Technician field in "Manage Field Service Technician" configuration page. Content (please ensure you mask any confident…
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How much time it will take complete Import Setup Data from CSV FileHow much time it will take complete Import Setup Data from CSV File. The process started 5days back, still it is in progress only.
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Suboptimal relationship between rcl_debrief_headers and svc_work_ordersSummary: The only relationship we can establish is- rcl_debrief_headers.parent_entity_id = svc_work_orders.wo_id, which is suboptimal as parent entity column is not inde…SatyendraSingh Dangi-Oracle 3 views 0 comments 0 points Started by SatyendraSingh Dangi-Oracle Service Logistics
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Is there current or planned functionality to mirror on prem Spare parts planning? Thanks.Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Push Additional Information DFF from Manage Charges Screen to Costing ModuleSummary: For Costing the Field Service Labor correctly, we need to pass few Additional Information from Debrief Manage Charges Screen to the Costing Module. Is there a w…hussamyousufkunju-Oracle 1 view 0 comments 0 points Started by hussamyousufkunju-Oracle Service Logistics
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Resource Instance assignment in Report Resource transaction, to charge and required fields becomes 0Summary: We have created resources and resource instances in manufacturing , and the resources are set to be Automatically transacted , while assigning the resource inst… -
Generation of Field Service Work Orders from Maintenance CloudSummary: Hi, We are implementing the Preventive Maintenance Flow for Customer Assets leveraging Service Logistics, Maintenance Cloud, B2B Service and Field Service. Afte…Ankish-Oracle 31 views 4 comments 0 points Most recent by Srikanth Venkatasubramanyan Service Logistics
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Ability to default work order status for Maintenance Work OrdersHi team, Please do let me know if we can default the Work Order Status when creating a Maintenance Work Order from Depot Repair Workbench or Manually? So that when the u…
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Can we change Source Transaction Number on Order to be Work Order Number instead of Service RequestSummary: We are using Service Logistics to create the debrief lines to post charges and create Order in Order Management. When we create debrief header without Service R…
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Ability to add item field in create maintenance work order pageHi team, When we are doing a Depot Repair and creating a maintenance work order from Manage Depot Repair screen, is it possible to add Item field in the pop up that appe…
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How to setup additional Currency for Debrief Expense ItemsWe are not sending the Expense info to the Costing or Sales Order. We just need to capture what was the Expense Incurred by the Field Service Engineer. However, with one…hussamyousufkunju-Oracle 1 view 0 comments 0 points Started by hussamyousufkunju-Oracle Service Logistics
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Please share a diagrammatic representation of service logistics interacting with other SCM modulesSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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24B Feature CAPTURE SERVICE ADDRESS TO CALCULATE TAXES FOR FIELD SERVICESummary: We are interested in this feature because taxes in the US is captured based on Ship To address. But the UI shown here is the Redwood UI. In our implementation, …Satya Balakrishnan-Oracle 12 views 2 comments 0 points Most recent by Satya Balakrishnan-Oracle Service Logistics
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Privilege to access Common Lookup via REST APISummary: Privilege to access Common Lookup via REST API Content (please ensure you mask any confidential information): Which privilege is needed to access Common Lookup …
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Unable to bill resources with resource instances at the time of Service order debriefSummary: We are unable to bill Resource with resource instances at the time of Service Order debrief in Service Logistics even when price list has been defined for these…
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Post charges - Parts Returned not sending to Costing TransactionsSummary: We are posting charges by debriefing parts used. Included install and deinstall of parts. Parts installed is going to Costing module in the cost accounting txn,…hussamyousufkunju-Oracle 1 view 0 comments 0 points Started by hussamyousufkunju-Oracle Service Logistics
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Date for getting applicable discounts from SubscriptionsSummary: Let's say; Today's date is 27-Jun-24. There is an Asset A231 which has a subscription (included warranty) that was active from 24-Jun-2023 to 23-Jun-2024. There…Satya Balakrishnan-Oracle 1 view 0 comments 0 points Started by Satya Balakrishnan-Oracle Service Logistics
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Custom Object Update via REST APISummary: Custom Object Update via REST API Content (please ensure you mask any confidential information): We created a Custom Object and want to access this Custom Objec…
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Mass upload of service activities in service logistics LOVWe have 3,300 service activities to be uploaded in oracle fusion there is no REST API with POST Function, no FBDI and ADFDI is there anyway to bulk upload these service …Muhammad Yahya 22 views 8 comments 0 points Most recent by Satya Balakrishnan-Oracle Service Logistics -
Best Approach to Define the Service org in Oracle CloudSummary: Am looking for what is the best practices to define a Service Org in Cloud? Why am asking is in Inventory org parameters setup there is a options logistics serv…User_2025-01-28-17-03-23-742 1 view 3 comments 0 points Most recent by Rinkesh K Jha Service Logistics -
Assets covered under multiple subscriptionsSummary: I have an asset that may have an included warranty (that is active on the day of the service) and the customer has also bought an extended warranty which is als…Satya Balakrishnan-Oracle 11 views 4 comments 0 points Most recent by John Olszewski-Oracle Service Logistics
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Adjustment is applied twice in ChargesSummary: In the charges, I noticed adjustment is applied twice. Do you know why? Content (required): Here is the test case - Create a subscription for asset#100. In the …