Category 377
Discussion List
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Hi Experts, having a requirement to send debrief estimates to Service request contacts.Summary: I am unable to get joins between debriefs(depot repair ) , Service request and RMA orders .I tried joining RCL_DEBRIEF_HEADERS. parent_entity_id with RCL_PARTS_… -
Error When Accessing Computer Telephony Integration in Service RequestEnabling Computer Telephone Integration for Service Request. Getting error messages when adding a contact. Attached screenshots. Please advise if any one faced this issu…Srinivas Pisipati-197494 2 views 1 comment 0 points Most recent by Scott Malcolm-Oracle Supply Chain Planning and Collaboration
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A backorder wasn't created because a replenishment source inventory location hasn't been set upSummary: Error encountered while processing a parts requirement in Oracle Fusion Service Logistics: "The required parts couldn't be found and a backorder wasn't created …
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Can expenses captured as text in Field Service/Service Logistics be synced to Oracle ProjectsHi all, Need your expertise to advice on the below process. Currently we have a scenario wherein expense charges (parking charges, toll fees, mileage fees, truck charge …
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data security on debriefs (rcl_debrief_headers)Summary: Our customer Domino Printing is a global organizations with service channels spread across many countries (or groups of contiguous countries in Europe like Bene…Satya Balakrishnan-Oracle 11 views 1 comment 0 points Most recent by Satya Ganti-Oracle Service Logistics
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Where can I find information on parameters that can be passed for a deep linkI would like to create a deep link from the service request to the parts requirements page. I have the deep link to get to the parts requirements page, but I'd like to p… -
Automating Start and End Time Based on Duration in Labour ChargesSummary: Is there a way to enter only the duration in the Labour Charges section of Manage Charges and Estimates in Service Logistics, so that the start time and end tim… -
Manage Charges and Estimates - Technician Field is not editable?Hi Team, I encountered an issue while trying to modify the Technician and was unable to complete the process. Could you kindly assist me in understanding the possible re…
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ability to apply automatic discount on coverage item where item has sales product type as extended wSummary: ability to apply automatic discount on coverage item where item has sales product type as extended warranty Content (please ensure you mask any confidential inf…
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OSS job to enable Parts requirement on Redwood pageSummary: Please confirm the OSS job to be run to enable Parts requirement redwood page in service logistics. Content (please ensure you mask any confidential information…
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How can I search on Redwood Work Orders and Charges (Debriefs) UI using Document NumberSummary: In Redwood Landing Page for Work orders and charges, how can I search using Document Number of Asset Number or Asset Serial Number? Below the search bar, I see …Satya Balakrishnan-Oracle 21 views 5 comments 0 points Most recent by Hans Haugerud-Oracle Service Logistics
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Vendor managed inventory -without license for the module Collaborative PlanningSummary: We do not have a planning license, but we want to implement Vendor Managed Inventory (VMI) for our business. We need to set up Manage VMI network, which is part…
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Estimate form in redwood Depot repair formSummary: There is no Estimate form in Redwood depot repair form, how we can enable it
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total charges not apearing in depot repair redwood formtotal charges not apearing in depot repair redwood form
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How to create work order related to maintenance using Sales order.Summary: How to create work order related to maintenance using Sales order. we are not using the Manufacturing module, We need Supply Orchestration to replicate the back…
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What are the roles required to find "Create Note" option in Installed base assets under Service?Summary: "CreateNote" option is not visible in dev16 environment.What are the roles to be added to find that option. Navigation: Service-> Installed Base Assets We are a…
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Is it possible to audit changes to DFFs on the Debrief Header?We have a requirement to capture the old value, new value, the date of the change, and the user who made the change for a DFF that is stored on the Debrief Headers (RCL_…
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posting of charges not defaulting ship to location to sales orderSummary: When charges are posted and Asset has ship to location, it is not sending the ship to address to Order management on Billing lines. Taxes in AR invoice should b…
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How to limit access to the specific Organization on Manage Field Parts Inventory pageSummary: When using Manage Fields Parts Inventory page as Field Service Admin, the Organization field populates all inventory organizations. I have tried to restrict the…
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Service Logistic - Add Part UI to have technician's region defaultedDear All, i have attached the screen shot for your reference. Can we have customization in service logistic > Add Parts / Labour / Expense page to default the Activity a…
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End to end flow for Oracle Field service inventory managementSummary: Looking for a flow chart or document that has the end to end flow and setups for inventory flow between Oracle Fusion ERP and Oracle Field service cloud. Conten…Hardik Gupta 126 views 6 comments 0 points Most recent by Srikanth Venkatasubramanyan Service Logistics -
Manage Field Parts Inventory page is not showing inventory itemsSummary: In Service Logistics, the 'Manage Field Parts Inventory' page is not displaying inventory items in the search results When logging in as a Field Service Technic…
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How to populate warehouse at a header level in order from service requestHi, When orders are created from Service Request, Warehouse is sent to the line level, how do we populate Warehouse at the header level as well for orders created from S…
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how to retrieve Auto Posting Debrief errorsSummary: If auto posting ESS job fails, does it store the errors in any table? We would like to retrieve the Auto posting errors in OIC. Content (please ensure you mask … -
Couldn't create estimate line from work definitionRedwood Estimate Form 25A We are trying to create estimate from work definition but getting this error -
Unable to search Work definition from list of values in EstimateeSummary: Unable to search Work definition from list of values in estimate and Depot repair form Content (please ensure you mask any confidential information): While crea…
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Service Logistics: 25A RoadmapMake sure you take time to review our latest 25A roadmap for Service Logistics.Kelly Cooper-Oracle 31 views 1 comment 0 points Most recent by Sandesh Chandrappa-Oracle Service Logistics
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Labor duration round upSummary: Through OIC integration service logistics getting debrief created. we are creating 2 labor charges one Labor charge (activity start time- end time) and travel c…
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How to rename the "Post Charges and close" button to "Approve"Hi team, In the Order Management > Work Order Charges UI, when we get to the debrief details screen, we want to rename the button "Post Charges and Close" to "Approve" a…
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Will Debriefing of Parts Added update the Installed Base HierarchySummary: As per the standard functionality of Service Logistics, when Posting a Debrief (Add Part) from OFS when a Part is Installed to an Asset (Asset on the Debrief He…hussamyousufkunju-Oracle 1 view 1 comment 0 points Most recent by Sandesh Chandrappa-Oracle Service Logistics