Category 377
Discussion List
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How to push Descriptive Flexfields Information from Manage Charges Screen to Order ManagementWe are trying to store additional information related to Debrief Header Attributes in RCL_DEBRIEF_HEADER_DFF Table Debrief Line Attributes in RCL_DEBRIEF_LINE_DFF Table … -
Destination Organization Has no Value in Part RequirementSummary: While trying to create part requirement in service logistics with type (Replenish Technician Trunk Stock), No destination organization appears. Content (please …Abdelrahman Salah 11 views 2 comments 0 points Most recent by Santosh Lingannagari Service Logistics
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How to stop Subscription/warranty contracts getting applied automatically on service charges.Summary: We have requirement that if field service technician finds out that there is physical damage or user created damage and it should not be covered in any contract…
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Currency in Charges tab under Manage Charges and Estimates PageSummary: Do we have an API to Update the Currency in the Charges tab under Manage Charges and Estimates Page Content (please ensure you mask any confidential information…
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Not able to enter more serial numbers on transfer/return screenSummary: when we select the serial part to transfer/return, system is not showing quantity field and only allowing single serial number to select from the LOV. If techni…
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Coverage Discount is not applying on RMA Work OrderI have defined Coverage Level Discounts on certain Service Activity, Created Subscription in Subscription management, add the Warranty Item create in Product information… -
Can customization be done for service logistics object?Summary:What kind of customization can be done in Fusion service logistics object? Content (please ensure you mask any confidential information): Version (include the ve…
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Is the Integration between Service Logistics and B2B planned in any upcoming Oracle future release?Summary: Is the integration between Service Logistics and B2B planned to be delivered in any upcoming oracle future release? The asset and Bill-To fields are editable in…Sandhya Thakur 21 views 1 comment 0 points Most recent by Peddiraju Peddineni-Oracle Service Logistics
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How to identify Warranty Coverage in Depot Repair WorkbenchSummary: We have created a Sales Order for performing the Repair Work on a Product. How can we identify the Warranty Coverage of the Product/Serial Number and accordingl…Abhishek Sinha 101 views 13 comments 0 points Most recent by John Olszewski-Oracle Service Logistics
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Can we put order in draft status from SR?Summary: While pushing the sales order from the B2B Service Request, the order directly goes to OM. Is there any way we can put the order in draft status from the Servic…
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Bill Only Sales Order From Debrief in Draft StatusSummary: Currently when we post Debrief charges, the Bill Only Sales Order is created in Submitted Status. Is there any configuration that controls this status? We want …
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Amount/Price is null in Manage Charges and Estimates PageSummary: Amount and Your Price fields are shown null in Manage Charges and Estimates page in Service Logisitics. Is there any setup which is missing? Content (please ens…
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Depot Repair Work Bench - A rule/validation before posting of the debrief chargesHi, Wanted to check if there is a provision to bring in a rule/validation before posting of the charges. This is to cross check if all the required values are updated on…
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Debrief Material Transaction using Items from Customer Owned InventorySummary: How can we do Material Debrief Transaction (like Installation) using Items/Parts that are owned by the Customer Inventory? We have business scenario where the F…Vineeth-Oracle 31 views 6 comments 0 points Most recent by Satya Balakrishnan-Oracle Service Logistics
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What are the tables to tie back the depot repair debrief to the maintenance work orderSummary: We are looking to create a custom data model to provide additional details for depot repair debriefs. We are pulling data from the RCL_DEBRIEF_HEADERS table, an…John Schmottlach 21 views 2 comments 0 points Most recent by John Olszewski-Oracle Service Logistics -
Fusion Service Model Implementation with external install base applicationSummary: Is it possible to Implement Fusion service models(depot repair/Field Service) with external Install base application? Regards, ML
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How to display cost related data in Work Order Charges redwood UI in SLSummary: How can we get the cost related data for the WOs and display it in the Work Order Charges redwood UI in Service Logistics. Is there any API that can be used to …
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Project details on work order charges page on redwood theme is missingSummary: Manage work order charges page in classic theme has Project details part on charges header information. However same is missing in Redwood theme. We have requir…
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Field service technician resource needs to have multiple addresses to ship part replenishmentsSummary: Field service technician resource needs to have multiple addresses to ship part replenishments. Technician address is setup at resource directory level as attac…
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How to send WO Debrief Flexfield values to Sales Order attributes post charging is submittedSummary: Content (please ensure you mask any confidential information): We are facing an issue in order to send flexfields values available at work order debrief, to att…
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You must enter positive number - Error on manage charges page while entering charge lines for LaborYou must enter positive number - Error on manage charges page while entering charge lines for Labor
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Business Event when we save charges on Work order for service contractHi Team, I am looking for the Business event name to trigger the OIC integration on save button on charges of work order. Please find the below screen for the same. Than…
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Depot Repair Workbench - Can we integrate pricing for estimates from third party applicationHi, I just wanted to check if we can pull in the pricing for estimates from third party application. (I.e. out side the Oracle pricing) Note: I have referred the below d…
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Manage Field Parts inventory page does not show org name/code in organization search fieldSummary: Manage Field Parts inventory page does not show any org name/code in organization search field. I had check all setups for Field service org and has all related… -
Site Dedicated Stocking Location FunctionalitySummary: Using "Manage Stocking Location, We setup a Stocking Location Sub Inventory with Type as "Site Dedicated" and then added a Customer Site as the Address. We then…
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The value RCL_0000039139 provided for the Work Order attribute is invalidSummary: While posting the charges for parts, we are getting this error in Service Logistics. The value RCL_0000039139 provided for the Work Order attribute is invalid A…
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Hi Experts, Need PVO for Service Request Part details and attributes associated to that PVO.Summary: We working on OM extension to default the freight terms,service activity code from service request part details to order management. Content (required): We foun…
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Required table and column mappings for the below mentioned entities from the UISummary: Required table and column mappings for the below mentioned entities from the UI UI Navigation : Service Request > Part Detail > Line Required column : Order Num…
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Labor charges is not created for Depot RepairSummary: Hi, Here is my test case - Create SR with Parent Asset Create Return and Ship lines in Parts Details with Depot Repair Logistics activities Perform RMA receipt … -
How to delete a Charge Line created against Maintenance Work OrdersSummary: How to delete Charge Line created against Maintenance Work Order. Content (required): We have a requirement to eliminate the some of the Charges Line generated …