Category 377
Discussion List
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Best Approach to Define the Service org in Oracle CloudSummary: Am looking for what is the best practices to define a Service Org in Cloud? Why am asking is in Inventory org parameters setup there is a options logistics serv…User_2025-01-28-17-03-23-742 1 view 3 comments 0 points Most recent by Rinkesh K Jha Service Logistics -
Assets covered under multiple subscriptionsSummary: I have an asset that may have an included warranty (that is active on the day of the service) and the customer has also bought an extended warranty which is als…Satya Balakrishnan-Oracle 11 views 4 comments 0 points Most recent by John Olszewski-Oracle Service Logistics -
Adjustment is applied twice in ChargesSummary: In the charges, I noticed adjustment is applied twice. Do you know why? Content (required): Here is the test case - Create a subscription for asset#100. In the … -
Item field blank in DebriefSummary: I created a Debrief manually with a Third Party Work Order. I chose the right BU, the right Technician, the right Customer and an Asset belonging to this custom…Satya Balakrishnan-Oracle 1 view 3 comments 0 points Most recent by hussamyousufkunju-Oracle Service Logistics
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Best practice for Contingent worker field service technician and costing billing for such resourceSummary: Client will like to know how contingent worker fields service technician works in OOTB Oracle fusion. How they should created? whether they should be created as…
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Debriefing Labor Hours for Technician temporarily working for different RegionSummary: Hi Experts, We have a Business case where Field Service Engineer who belongs to a Particular Inventory Org (Manage Field Technician in Service Logistics), eg: S…hussamyousufkunju-Oracle 1 view 0 comments 0 points Started by hussamyousufkunju-Oracle Service Logistics -
Return Transaction of Inventory IssuanceSummary: After an Inventory Item is utilized in a Field Service Activity, progresses through debriefing and completion stages, and a corresponding transaction is created…
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Share as PDF functionality for custom plugin developed in OFSCSummary: We are currently facing a persistent issue with the Field Service Report, which was created using a plugin. This report features a SHARE option intended for sha…venkatesh ravi 11 views 1 comment 0 points Most recent by Sandesh Chandrappa-Oracle Service Logistics -
Manage Work Orders and Charges Debrief List Access ControlSummary: The Debrief Charges are submitted by Field Technicians who are working for different Business Units. How can the Field Administrator access in Manage Work Order…hussamyousufkunju-Oracle 11 views 3 comments 0 points Most recent by Sandesh Chandrappa-Oracle Service Logistics
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Error Work Order - You must enter valid locator segments.Summary: When posting charges from Manage Debrief Charges and Estimates page for a Work Order, it display the following Error: Error Work Order - You must enter valid lo…hussamyousufkunju-Oracle 64 views 1 comment 0 points Most recent by Sandesh Chandrappa-Oracle Service Logistics
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User can submit charges from WO UI but not using REST APISummary: User can submit charges from WO UI but not using REST API Content (please ensure you mask any confidential information): User with Job Role "Customer Service Re…
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Can I set WoNumber field when I POST /crmRestApi/resources/11.13.18.05/customerWorkOrdersSummary: Unable to set WoNumber field while posting /crmRestApi/resources/11.13.18.05/customerWorkOrders Content (required): We are importing ServiceMax Work Order with …
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Converting Depot Repair through Import Management or FBDI from EBS 11iWe are converting data from Oracle EBS 11i to Oracle Cloud. Would like to understand how Depot Repair and all related objects (Service Requests, RMA and Work Orders) can…Shubhanshu_Chandra 11 views 1 comment 0 points Most recent by Sandesh Chandrappa-Oracle Service Logistics
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Required column mappings for the below mentioned entities from the UISummary: 1. UI Navigation : Service Page > Details Page > Audit History Required column : Modified Object 2. UI Navigation : Service Page > Details Page > Audit History …Krutika Narayankar 1 view 1 comment 0 points Most recent by Sandesh Chandrappa-Oracle Service Logistics
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what is the frequency of oracle doing back up of the environment.Summary: what is the frequency of oracle doing back up of the environment. The business is asking for the frequecy of doing backup in oracle fusion instance. Content (pl…
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How to lock and unlock assets from UI and API?Summary: Hi team, We want to lock an asset so that others cannot make update to it when we are doing any changes, and we need this functionality from both UI and API, I …
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Accounting Setup for Service Work OrderSummary: Content (please ensure you mask any confidential information): I am looking for a document which explains accounting setups for service work orders. We are usin…
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Generate Preventive Maintenance Generic Service Order for Customer AssetSummary: Hi All We are executing the Preventive Maintenance Flow for Customer Assets leveraging Service Logistics, Maintenance Cloud, B2B Service. we are following the b…
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Manage Work Orders and Charges page remains blankSummary: Manage Work Orders and Charges page remains blank. Work orders created are not displayed and not be searched from any search option. We are using common user in…
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Why the Business Unit is defaulting on Manage Charges and Estimate page?Summary: Content (please ensure you mask any confidential information): Manage Charges and Estimates page shows the default Business Unit whereas the work orders belong …
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Can we use dummy Install base in generic Work OrderSummary: Can we use dummy Install base in generic Work Order Content (required): We have a requirement where business is unable to provide correct install base number wh…Nittin Sharma 11 views 1 comment 0 points Most recent by Sandesh Chandrappa-Oracle Service Logistics
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How to add attachments in Manage Charges and Estimates UISummary: Need to add attachments in Manage Charges and Estimates UI Content (required): We need to record customer acceptance of the estimates. Thus, we want to upload t…Abhishek Sinha 21 views 1 comment 1 point Most recent by Sandesh Chandrappa-Oracle Service Logistics
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Estimates to be posted into sales order for billingSummary: Estimated charges to be posted into sales order, instead of actual charges getting posted for billing. Content (required): In Service Logistics, We are entering…Muthukumaran J 21 views 1 comment 1 point Most recent by Sandesh Chandrappa-Oracle Service Logistics
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Can Service Logistics Work without Service Cloud?Oracle Service Cloud is not licensed while Maintenance Cloud and Field Service are in scope, Team is thinking to build custom Service request and work order objects to m…
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How to add Attachment Object in Manage Charges and Estimates PageSummary: How to add Attachment Object in Manage Charges and Estimates Page Content (please ensure you mask any confidential information): In Service Logistics "Manage Ch…
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Unable to Create Part RequirementSummary: In Service Logistics --> Manage Part Requirements, system is throwing below error when clicking on Order button. Content (please ensure you mask any confidentia…
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REST API for Projects and Tasks to post the Debrief LinesSummary: We are using Service Logistics REST service debriefs/{debriefHeaderId}/child/lines in OIC program to create Debrief Transactions in Service Logistics > Manage C…
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Shipping Method LOV is null in Edit SR -> Part Details tabSummary: Edit SR → Part Details (tab) → Create a new SAC, choose a SAC with Business Process as Depot Repair Logistics. The Shipping Method LOV for Shipment Service Acti…Satya Balakrishnan-Oracle 11 views 2 comments 0 points Most recent by Satya Balakrishnan-Oracle Service Logistics
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Bill To Account is empty in Edit SR -> Part Details tabSummary: This is an issue only in a newly configured POD, but not in other PODs in the same customer site. The Bill To Account site LOV does not show any LOV when I add …Satya Balakrishnan-Oracle 11 views 2 comments 0 points Most recent by Satya Balakrishnan-Oracle Service Logistics
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How can I create/add infolets on Service Logistics landing page?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…