Category 664
Discussion List
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Add multiple service types to a single unit of measure in CX4UIs there a way to configure multiple service types to a single unit of measure in CX4U?Adi8977 21 views 1 comment 0 points Most recent by Mahmoud Elkomy-Support-Oracle Customer Experience for Utilities - CX4U -
Microsoft 365 plugin - Share button and Task TypeHello Everyone. Could someone please help clarify the following, as we are still getting familiar with the Oracle Sales for Outlook? The business expects that using the …
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How can we enable Dispatcher for custom object to redirect from create to list pageHow can we enable Dispatcher for custom object to be redirecting page to list page once we click on create button on create page? is this possible?
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How to store problem description field in custom long text field when SR is created via emailSummary: We have created a long text field in the Service Request (SR) object. The requirement is to populate this field only when the SR is created via an inbound email…
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Need Fusion Equivalent Tables for EBS Tables (Resource Management, Inventory, Procurement)Hello Community, We are currently migrating from Oracle E-Business Suite (EBS) to Oracle Fusion Applications and are working on mapping legacy data to Fusion data struct…
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Is Rate Comparison Available in CX for Utilities Sales for Sales Reps?Summary: I’m trying to determine whether Oracle CX for Utilities (CX4U) includes any native Rate Comparison functionality, or if there is a recommended way to support ra…Cesar G 11 views 1 comment 0 points Most recent by Dorian Candelario-Garcia -Oracle Customer Experience for Utilities - CX4U
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Can Oracle Application Performance Monitoring (APM) track user events similar to Google Analytics?I'm exploring the capabilities of Oracle Application Performance Monitoring (APM) and I'm curious if it can track user events in a manner similar to Google Analytics. Sp…
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Map Account site with Location Id in Oracle ArHello, We are using Customer Import (FBDI Template ) and we want to link account site with location id in oracle AR . Is there are way to map account site with location …
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I would like to know at the level of Customer Experience CX products and documentation what is beingI would like to know how CX is being integrated with artificial intelligence and what future CX products will have these characteristics. If you can please provide some …Oswaldo Abreu-Oracle 11 views 1 comment 0 points Most recent by Mahmoud Elkomy-Support-Oracle Customer Experience for Utilities - CX4U
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Actually We will be use Libre office instead of MS office.Actually We will be use Libre office instead of MS office. We need to run the ADFDI, FBDI, Smart view etc oracle Fusion spreadsheet tools on Libre office to facilate dat…Sujit Dutta 52 views 5 comments 0 points Most recent by Alex D-Oracle Customer Experience for Utilities - CX4U
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How to assign several Business Unit to employees so it can be shown on Opportunities (CX)?I have created users and assigned them as employees but the system only allow you to assign a single BU to a user. Our requirement is to filter the shown values on Busin…
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What does account and primary contact on create service request mean?Summary: Trying to create a service request in CX4U. Saw options to select Account and Primary contact. What does those mean in terms of relation to oracle CCS. Also, ho…Adi8977 12 views 1 comment 0 points Most recent by Raymond Li-Support-Oracle Customer Experience for Utilities - CX4U
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Register upgraded Oracle Utilities environment and Fusion applications after 23AHi, Post 23A update, registering your upgraded Oracle Utilities environment and Fusion applications is required to ensure that all new components and applications are fu…Wael Ibrahim-Support-Oracle 21 views 0 comments 0 points Started by Wael Ibrahim-Support-Oracle Customer Experience for Utilities - CX4U