Configuration and Administration
Discussion List
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Best practice for bulk outage notifications to multiple recipients in Fusion Service?Hi everyone, We’re using Oracle Fusion Service for an outage-notification scenario. The customer needs to: Create service requests in bulk. Send an outage notification t… -
Assign as a resource a non-worker in help deskWe have a non-worker who needs to be assigned as a resource. When assigned, it is not found, only the Employee, Contingent Worker and Partner Contact values are availabl…
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Expenses RMI (Request for More Information) ExpirySummary: Hi, We are trying to set an expiry for BPM task FinExmExpenseAuditRequestMoreInformation . This is so that if a user does not provide the information within a c…
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It is time for an update "Fusion Service Extension Assistant has been updated for 26C"The Fusion Service Extension Assistant has been updated for 26C, with refreshed extensibility references, Service Jumpstart guidance, and What’s New coverage. I updated … -
Where can I see if a miscellaneous transaction was approved or rejected?The initiating user performs a miscellaneous transaction that requires approval. He makes the record and sends it to his approver. How can he pick up or review whether t…María Fernanda Garzón Garzón 112 views 11 comments 0 points Most recent by Shabbir M Tahasildar Inventory Management
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is there Rest API to update Absence Balance and Plan enrollment in Oracle FusionHello Everyone, I need a API to update balance and do the Plan Enrollment in Oracle fusion. i went through the doc.oracle.com, but didnt get any help.
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How to standardize Contact names to Proper Case in CX Sales / CDM (import and merge)We import Contact data from CRM, ERP and Website into CX Sales / CDM. Names arrive as ROHIT SHARMA, rohit sharma and Rohit Sharma. We want them stored as Rohit Sharma. O…
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How to Restrict Service Agents from Updating Service Requests Assigned to Other Agents?Summary Need to prevent service agents from updating or resolving Service Requests that are assigned to other agents. Agents should only be allowed to update a Service R…
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How to Conditionally Display Quick Actions Based on Service Request Field Values in VBS Redwood UI?Summary Unable to conditionally display Quick Actions based on Service Request status, ticket type, and assigned resource on the Redwood Service Request Details page. Co…
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How to restrict person security profile for employees who have multiple assignmentsHas anyone experienced issues with person security profile and employees with multiple assignments? Our profile appears to be allowing access to all assignments associat…
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Configure Service Request Resolution WorkflowSummary This example describes the 26B template-based configuration of Service Request Resolution Workflow, which combines classification, clarification, and resolution …
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How enable Oracle writing assistant in Fusion Service - Compose EmailsHi, I have enabled the Gen AI feature from Opt-in features in Fusion service. But I am not able to find documentation on steps to make the Oracle Writing assistant work …
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How to receive an email in Outlook when an activity has been assigned to meFirst, users need to receive a notification in Fusion that they have tasks (activities) assigned to them. Second, need to receive an email in Outlook that they have task…
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Create a login for DCS through Okta SSOSummary: We are looking to use our Okta platform for our DCS users to login through that instead of default contacts/logins in Fusion Content (please ensure you mask any…
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Has anyone used Service Profiles extensively?Summary: I want to deep-dive on the Service Profiles capability since I feel it will be a great value add for one of our customers. I've been trying to read up on Servic… -
Workflow condition on Checkbox field disappears after SaveSummary: Hi Everyone, We are encountering an issue when creating/editing workflow rules for Customer Work Orders (Parent Entity: Service Request). Whenever we add a cond… -
Where can I get a list of release dates?Summary: Where can I get a list of all past release dates for Oracle since 2023 to now? We are doing a project that includes knowing when we recieved each update into ou… -
How to redirect to Redwood when clicks on results in Global SearchSummary: Hello community, I have enabled Global Search to search Service Request and Work Orders, it's works fine but when I select the result the classic UI opens: What… -
Service Request Triage and Resolution AI AgentsSummary: We are in 26B and trying to use the seeded Oracle Fusion Service AI features like Triage and Resolution Agents We would like to trigger this at the time of SR C…Arunkrishna Tacharakkal 127 views 1 comment 0 points Most recent by Venkat Mynampati-Oracle Fusion Service
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Does BPM support pausing and resuming the SLA Timer based on the RFI (Request for informatio) StatusHi Team, We're implementing a 3-level escalation approval flow on the seeded FinApInvoiceApproval task (BPM Worklist) with the following logic: - Each level (L1, L2, L3)…
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In the Complex PO, the PO Line Description and Schedule Line Description are different.Summary: In the Complex PO, the PO Line Description and Schedule Line Description are different. When we create a Work Confirmation, the system currently displays the Sc…
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How to restrict Service Assignment Queue maintenance to Queue Owner using data securitySummary: We have a business requirement where queue managers should only be able to view / update queues where they are assigned as the queue owner. This includes managi…
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How does SLA or Milestones works when Service Request Reopened, and add team member within SRSummary: Hello, We would like to know if someone have any insight on below points. How does SLA or Milestone works when help desk user Reopened the Service Request? if t…
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How to reflect SR Status and Action Plan updates on UI immediatelySummary: Hi, I am working on an Oracle Visual Builder Studio application where an Action Chain listens for Service Request (SR) changes, evaluates related Work Orders (W…
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Requirement to Restrict Categories and Layouts in Agent Desktop – Redwood UISummary: We have a requirement in Oracle CX Service – Agent Desktop Redwood UIwhere we need to restrict the visibility of Service Request categories and layouts for agen…
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Set Up Service Request Visibility for the users business unit onlySummary we want to do the set up of the SR based on the user Business unitContent we want to do the set up of the SR based on the user Business unit, at the moment oracl… -
How to Hide or Add Fields to SR Landing Page?Summary: We have requirement to hide few columns and add new columns to SR Landing Page Content (please ensure you mask any confidential information): Hello Experts, We …
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How to conditionally display/trigger an Action Plan step based on a WO field valueHi Everyone, We have a requirement to configuring an Action Plan Template in Oracle Fusion Service for a Shop Repair workflow and need guidance on implementing condition…
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How to handle AUTHOR_DIFFERS error when linking Task Attachments to SR/WO via REST API in VBS?Summary: We are building a custom UI flow in Visual Builder where a user can select an existing Project Task attachment and link it directly to a Service Request (SR) or…
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Oracle Fusion Service Redwood: Unable to create a Metric Card Unassigned Service RequestsSummary: We are trying to add a Redwood metric card on the Service Home page for Unassigned Service Requests in Oracle Fusion Service. The desired behavior is similar to…