Help Desk
Discussion List
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Custom email notification stopped working when we moved to Next Gen HelpdeskSummary: We were using classic view of HR helpdesk and all the custom email template notification working fine. We enabled Next Gen Helpdesk last week only and made requ… -
Will the classic HRHD Knowledge Articles migrated to NextGen?Summary: Our Knowledge Articles are created under classic HRHD under FAQ category(Not HCM FAQ). Will the New Articles created/ existing articles edited be migrated from …
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How to add new HR Help Desk Service Tickets through an import?Summary: Looking for assistance in what to put in the csv file for creating a new HRHD service ticket through Import Management. Content (required): Hi there, Using what…
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Keyboard Shortcuts not working in Next Gen Help DeskSummary: Keyboard Shortcuts not working in Next Gen Help Desk Content (required): We are trying to enable the Keyboard Shortcuts in Next Gen Help Desk. However, this fun…
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Add Standard Coverage to EmployeesSummary: We have a requirement to add different schedules to different agents working across timezones. In the implementation guide we see the below line But on the UI w…Ananta Prasad Ray 21 views 7 comments 0 points Most recent by Tobi Durojaiye-Oracle Human Capital Management
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AutoProvision Rule - Requestable optionI tried to configure autoprovision rule to assign role for an employee with requestable option. after hiring an employee, i didn't receive any approval notification to t…Yuvraj S-Oracle 51 views 4 comments 0 points Most recent by Prateek Parasar - GTUK, ACE Pro Human Capital Management
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Department details with BU and LE InfoHi Experts, We had a requirement to fetch the department details( name , status, effective start date & effective end date) along with its business unit name and legal e…Yuvraj S-Oracle 52 views 7 comments 0 points Most recent by Yuvraj S-Oracle Human Capital Management
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NextGen HelpDesk/HelpDesk 2.OHi All, Did anyone hear about NextGen HelpDesk/HelpDesk 2.O. If yes , please share any useful link/docs for reference. Thanks in advance.Karunakara Reddy Venna-Oracle 41 views 1 comment 0 points Most recent by Simran Gulani Human Capital Management
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How to change the Queue Manager in Help DeskSummary: How to change the Queue Manager in Help Desk Content (required): Due to leavers and movers, we need to change the Queue Managers in Help Desk. Could you please …
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Email Notification Error as part of Termination FYI notificationSummary: Error: An application error occurred. See the incident log for more information. An application error has occurred. Your help desk can use the following informa… -
Help Desk Request Queue Assignment Process not shown / SR Queue Assignment Process stuckSummary: Hello, We are currently remediating configuration defects in our Oracle HCM implementation project for a client and have run into an issue with the Service Requ…
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Default value is not showing in fusion table HR_DOCUMENT_DELIVERY_PREFSDefault value of 'Payslip' Delivery Preference for a Person in set to 'Online'. In HR_DOCUMENT_DELIVERY_PREFS table the 'ONLINE_ENABLED' flag for this should be 'Y'. But…
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How to distinguish Normal employee and Agent while raising a service request through groovy scriptSummary: We have a requirement, Service Request details entered by employee should n't be editable by Agent. We are able to achieve this through a groovy script as below…Arun Samal 21 views 1 comment 0 points Most recent by Chaitanya Kadambala-Oracle Human Capital Management -
Automatic change of Help Desk Request status based on CategorySummary: Is it possible to have different interval period to automatically change the status of HD request from Waiting to Resolved to Closed based on category or any ot…Jhansi K 11 views 1 comment 0 points Most recent by Chaitanya Kadambala-Oracle Human Capital Management
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HR Help Desk and Survey Monkey Integration FunctionalitySummary: Hello, We are currently looking into the option of Survey Integration for HR Help Desk in order to have a Feedback survey sent to associates when their SR is re…Alex Hams 71 views 1 comment 0 points Most recent by Chaitanya Kadambala-Oracle Human Capital Management
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HR Help Desk Field Read Only based on Category NameSummary: Expression that will make a field read only unless a certain category name is selected Content (required): Hi There, just wondering if anyone had an example Exp…Jonny Varley 11 views 1 comment 0 points Most recent by Chaitanya Kadambala-Oracle Human Capital Management -
Help creating API to get GradeID in Application Composer HRHD objectSummary: I'm trying to get the GradeID using Web Services in application composer. The Web service will be called using a trigger script under the HR Help Desk Request O…KatHugh 1 view 1 comment 0 points Most recent by Chaitanya Kadambala-Oracle Human Capital Management
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Web service triggering during Workflow NotificationSummary: Is it possible to trigger a forwarded web service at a certain stage while processing approval rules? For example, is it possible for a service to be triggered …Barış Ergün 31 views 1 comment 0 points Most recent by Dr Surlina Yin-Oracle Human Capital Management -
Hide Date of Birth in POC picker in HR Help DeskSummary: Trying to hide the Date of Birth data visible to Line Managers when they are creating SR on behalf of their Direct Reports. Content (required): When a Line Mana…
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How to trigger feedback email in Next Gen Help DeskSummary: How to trigger feedback email in Next Gen Help Desk Content (required): Our requirement is to trigger a feedback email to the user when the Help Desk Request ge…
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HR Help Desk Request number generationSummary: Is it possible to generate the HR Help Desk Request number based on different Category? I could see the option only based on Business Objects. Content (required…
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Need Guidance to define Custom Condition in Create Data Security policy PageSummary Need Guidance to define Custom Condition in Create Data Security policy PageContent Dear Team, In HR Help desk, I want to restrict User's to view categories. For… -
How to find the output for User and Role Access Audit Report with Data Security Policy details.Summary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable): -
Is it possible to configure the milestones based on the categorySummary: Is it possible to configure the milestones based on the category Content (required): I am trying to explore if it is possible to configure the milestones based …
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How to massively load HR HELP DESK dataSummary: Content (required): Hello experts, do you know a way to massively load HR HELP DESK data? Is there an HDL o FBL tool available? Thanks in advance for your time!… -
Notify team members about being added to a Service RequestSummary: When we add a team member to a existing Service Request, is there any way to let the person(team member) know that they have been added to the Service request C…Ananta Prasad Ray 21 views 1 comment 0 points Most recent by Chaitanya Kadambala-Oracle Human Capital Management
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Send email and bell notification once Service request is updated and resolvedSummary: When a Service request is updated(moved from New to any other status), need to trigger email/bell notification to the User and the Agent Content (required): The…Ananta Prasad Ray 91 views 4 comments 2 points Most recent by Chaitanya Kadambala-Oracle Human Capital Management
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Changing of V3 seniority date impact on Work relationshipWe are moving from v1 to v3 version seniority date & we have some questions on this v3 version of seniority date, 1) If we correct/update the seniority date from seniori…Yuvraj S-Oracle 91 views 1 comment 1 point Most recent by Girish Singh-Oracle Human Capital Management
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Add organization dff to Employee Assignment screenSummary: Hello, I have created a dff field on the department. My question is, is it possible for me to show this dff field on the employee's assignment? Version (include…Barış Ergün 51 views 3 comments 0 points Most recent by Girish Singh-Oracle Human Capital Management
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Extract or Print the Help Desk Request detailsSummary: Extract or Print the Help Desk Request details Content (required): We have a requirement to extract the complete history of the Help Desk request details includ…