Reporting and Analytics
Discussion List
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Workspace Secondary Report is not showing in BUI ApplicationContent Hi All, In the BUI application, the attached Workspace Secondary Report is not showing. Is this possible? Any idea will be helpful. Thanks, Seethalakshmi SSeethalakshmi S 30 views 2 comments 1 point Most recent by Seethalakshmi S Reporting & Analytics for B2C Service -
Place Staff Account Created By field into a report?Content I have created a Staff Account Latency report that we use to monitor our Staff Accounts to ensure that we do not have users who rarely if ever log into the Suppo…NDKoze 48 views 6 comments 0 points Most recent by Baljeet Singh-231094 Reporting & Analytics for B2C Service -
Saving a report in your preferred orderSummary Report with several sortable columns. Can different users save the report in their own preferred sort order?Content We have a report that has several sortable co… -
Infolets - Time ZoneSummary Infolets - Time ZoneContent Hi all, When a user (Sales Manager in this case) consults an infolet on the infolets page, what date / time does that analysis take? … -
How to format inc_performance.rel_time to secondsSummary How to format inc_performance.rel_time to seconds like 120 instead 0h2m0sContent Hi, I'm not able to format inc_performance.rel_time to seconds, E.g.: 0h 2m 0s t…Leonardo Santos 30 views 2 comments 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service -
What roles are needed to access the BI Data modelContent Hi, I created a custom role and assigned the roles: BI Administrator Role BI Applications Administrator Duty BI Applications Functional Developer Duty BI Publish…Valdir Dutra 62 views 3 comments 0 points Most recent by Valdir Dutra Reporting & Analytics for Sales -
Search filter incidents.search_threadSummary How to use search filter incidents.search_threadContent Hi, has anyone ever been able to get the search filter incidents.search_thread to function? Our users wan…Christian UoA 23 views 2 comments 0 points Most recent by JBaxter Reporting & Analytics for B2C Service -
Account Rollup functionality and it related subject areaContent Hello All, In Oracle CX after 21B we see new object called Account Rollup child object under Accounts and it has few aggregated fields.So we are looking for is t… -
How to report on effective visibility of knowledge articles?Content Hello, I'm looking for a report or information to create a report that will show all our knowledge articles and their effective visibility for our customers. I w…User_2025-10-31-01-08-51-703 32 views 6 comments 0 points Most recent by User_2025-10-31-01-08-51-703 Reporting & Analytics for B2C Service
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Data Lineage document or BICCC PVO Details for 21B Sales subject Area - OTBIContent Hi Team, We need some data exports from oracle subscription management cloud application 21B. As we see there is additional feature available as part of 20B, whe…AnkitR Gupta 80 views 1 comment 0 points Most recent by Syed Misbauddin-Support-Oracle Reporting & Analytics for Sales -
Standard Text UsageSummary Report which can show list of total incidents created and Incidents where the standard text was appliedContent I want a report which can give me list of incident…Megha Nagpal 30 views 0 comments 0 points Most recent by Megha Nagpal Reporting & Analytics for B2C Service
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Can the operation of one user affect the entire Service Cloud?Summary Is it possible that the entire service cloud will slow down if you perform a time-consuming search in a report, such as a full incident search?Content Hi, Let me…Natsuki.Hasegawa-Oracle 29 views 2 comments 0 points Most recent by Natsuki.Hasegawa-Oracle Reporting & Analytics for B2C Service
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Percent of Waiting Incidents Auto Closed vs Closed by AgentSummary Percent of Waiting Incidents Auto Closed vs Closed by AgentContent I have a requirement to show the percentage of waiting incidents auto closed by system based u…Tod 27 views 1 comment 1 point Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service
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How to rename a tab in Analytics page in Oracle CX SalesSummary Need to embed a OTBI report to 'Analytics' page in a new tabContent Hi, Trying figure out how I could rename a tab in Analytics new tab. I have created a dashboa… -
Applying a Grouping to a calculated columnContent Hi All, I have a calculated column 'Outcome' based on the values on a text field. I want to group and count the sum based on the Calculated Column 'Outcome'. Any…User_2025-02-03-16-56-54-367 48 views 4 comments 0 points Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service -
Identify for deletion - unused standard textSummary Business needs to identify unused standard text and delete - is there a report available?Content Hi gurus, We have a need (urgent) to identify and remove Standar…User_2025-02-01-08-17-38-818 47 views 7 comments 1 point Most recent by User_2025-03-10-21-27-49-962 Reporting & Analytics for B2C Service
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Report name as report titleSummary Can we use the name of the report to update the title of the reportContent A bit of an "unusual" question but is is possible to update the title of a report usin…spence_abcd0109uk 26 views 1 comment 0 points Most recent by Lakshay Bhalla Reporting & Analytics for B2C Service
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CSV extract is showing date/time in UTC timeContent When the report is extracted to CSV format the time is shown in UTC time, is there a way we can convert the time to show Sydney time considering the daylight sav…User_2025-02-04-10-48-17-393 27 views 5 comments 0 points Most recent by Dimple-Nagesh-Support-Oracle Reporting & Analytics for Sales
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Weird Subject Area names appearing when using saved column featureContent When we are trying to use ‘saved columns’ we are observing weird subject area name folders in the catalog navigation. We are not able to identify in which folder…Srinivas Malyala-Oracle 37 views 2 comments 1 point Most recent by Dimple-Nagesh-Support-Oracle Reporting & Analytics for Sales
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"Sales - CRM Sales Activity"."Business Unit"."Business Unit Name" is nullSummary I am trying to do an Activities report but the Business Unit Name field is nullContent I am using the subject area "CRM - CRM Activity Real Time" but when I adde…Edgar11 44 views 1 comment 0 points Most recent by Dimple-Nagesh-Support-Oracle Reporting & Analytics for Sales -
Scheduled Report - Best time to run with a server based on UTC timeSummary Looking for best time to set a report to run to collect the most dataContent We are a global call center using one interface. Our sever is set to UTC time. Looki…Jeff Scrobel 22 views 0 comments 0 points Most recent by Jeff Scrobel Reporting & Analytics for B2C Service -
Changed Queue reportContent Hello - We are trying to create a report to show the amount of time an incident was in a specific queue before being transferred/changed to a different specific …Hanna Page 60 views 4 comments 1 point Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service -
Need out of box reports for Oracle recruitment(ORC)Summary Need out of box reports for Oracle recruitment(ORC)Content Hi Team, We are looking for Oracle recruitment(ORC) out of box reports. This is the new module for us …Harish Kumar Kovi 60 views 1 comment 3 points Most recent by Craig Hennessy Reporting & Analytics for Sales
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Solved Incidents(with out giving response) ReportContent Hi All, Is it possible to create solved incidents report in OSVC which has list to solved incidents that has been set to solved status with out giving response b…User_2025-02-10-15-50-53-070 34 views 8 comments 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service
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Help with scheduled report filterSummary Help with scheduled report filterContent Hello, I'm trying to schedule a report to run late at night, daily, and report on the past 22 hours of answer views. I'm…kerry walker 26 views 7 comments 0 points Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service -
Priority of the queue assigned to the profileSummary Is there a way to get information in regards the place of the queue in the queue list on profile without opening profile itselfContent We use different pull poli…User_2025-02-05-22-15-05-123 34 views 1 comment 0 points Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service
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Extract the 'sent to' email address in the header, not the 'delivered to'Summary We need to know what email address our customers are utilizing, we have dozen of them.Content We have dozen email address our customers can use. We need to under…Jeff Scrobel 39 views 2 comments 0 points Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service
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Error- Non-existent column: 'ID' for the column "Incident.PrimaryContact.ID" field in connect objSummary Error- Non-existent column: 'ID' for the column "Incident.PrimaryContact.ID" field in connect object explorer in incident objectContent Error- Non-existent colum…ShivajiLohar 39 views 5 comments 0 points Most recent by ShivajiLohar Reporting & Analytics for B2C Service
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Run time filters not showing up in BUI report toolbarSummary We have a report that is not allowing us to select 'Search', 'Refresh' or 'Reset'Content When we have run time filters enabled, one one report, we are not gettin…Jeff Scrobel 23 views 4 comments 0 points Most recent by Jeff Scrobel Reporting & Analytics for B2C Service