Reporting and Analytics
Discussion List
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Workaround To Searching Products and Product Groups in Workspace or Normal SearchContent Hi, I learned that Product and Product Group search is only available for the adaptive search REST api. Is there a workaround for this using the normal search or…User_2025-07-18-06-07-44-367 31 views 3 comments 2 points Most recent by Siraj Syed -Support-Oracle Sales -
Passing Dynamic Filter values in a reportContent Hi, I have to filter the search report data associated with a field by passing a dynamic value that is available in the Workspace(i.e Incident.contactID). Can an…chandhiraekaran Nataraj 49 views 2 comments 0 points Most recent by Lakshay Bhalla Reporting & Analytics for B2C Service
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Workspace Rule for Pop up Warning if you are attempting to send email to invalid email addressSummary We need to provide additional stopping points or warnings to our agentsContent We need create several warning when we have a contact with an invalid email addres…Jeff Scrobel 36 views 3 comments 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service -
Add percentage in bar graphSummary Add percentage in bar graphContent Hi all, I need to add the percentage for each Status Name. I chose the Pareto graph because it shows the percentage scale. But… -
How to display 'Month name' instead of the number of the Month in OTBI analysisSummary How to display 'Month name' instead of the number of the Month in OTBI analysisContent Hi all, In the result of an analysis, for the Month field, I need to see t…
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Alternative Solution To Using User Organization Hierarchy Based LoginSummary Alternative Solution To Using User Organization Hierarchy Based LoginContent Hi, We're having issues with using User Organization Hierarchy Based Login filter in…User_2025-07-18-06-07-44-367 81 views 1 comment 0 points Most recent by Priscila Terazawa - Support-Oracle Reporting & Analytics for Sales
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Can You Link an OTBI Report on the Sales Cloud Homepage?Content Hi, We want users to give quick access to their most used reports in OTBI by trying to find a way to have the link available in the sales cloud homepage. Is this…User_2025-07-18-06-07-44-367 35 views 1 comment 1 point Most recent by Priscila Terazawa - Support-Oracle Sales
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Make CampaignId available as a session scope variableSummary Adding the CampaignId as a session variable will make able to add contextual analysis at the Campaign analysis tab from Campaigns.Content As we've made with some… -
Tracking time spent in Incident QueueContent Hi, I have/am trying to build a report that shows how long an incident has been in a certain queue. I'm using inc_performance.intv_type Queued to De-queued filte…James G 39 views 1 comment 0 points Most recent by Alison-UniSA Reporting & Analytics for B2C Service
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Using Transaction Table to determine when and who sent initial responseSummary I need to get the accounts.group_id of the employee who sent out the initial response transactions.acct_idContent I have the Transaction Table at the Root and th…Jeff Scrobel 33 views 4 comments 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service
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multiple ParameterValuesContent I need to call runReport webserivce in groovy and pass two parameters to the report (see my groovy below). Could someone please provide a sample groovy that can …
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How To Import/Export Lead Assignment RulesContent Hi, I want to extract the existing lead assignment rules in oracle sales cloud, update and be able to import the updated rules back in OSC. Is this possible? Tha…User_2025-07-18-06-07-44-367 62 views 3 comments 1 point Most recent by Siraj Syed -Support-Oracle Sales
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How to deactivate BI Report Jobs during/right after P2TSummary Is it possible to deactivate report jobs during a P2T, avoiding the reports to be sent automatically right after the P2T is completed?Content Hello, Our customer…Murielle Manambelona-Oracle 36 views 1 comment 0 points Most recent by Sahil_Makhiza Reporting and Analytics for SCM
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How To Make Custom Field Appear In Workspace FilterContent Hi, I can't find a custom field in the Workspace filter. How do I expose this field? Thanks, Ed Version 20DUser_2025-07-18-06-07-44-367 51 views 3 comments 1 point Most recent by Siraj Syed -Support-Oracle Sales
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サブジェクト領域で使えなくなるデータについてAnnouncement HCM Cloudのサブジェクト領域では、あまり使われない列やディメンジョンが削除されることがあります。 このスレッドで、アップデート別にコメント欄に投稿します。(20B…Yumiko Uotsu-Oracle 22 views 3 comments 0 points Most recent by Yumiko Uotsu-Oracle 日本語Cloud HCMフォーラム -
How To Export Internal Resource Organization HierarchyContent Hi, How do I export the Internal Resource Organization Hierarchy will all the user information. Thanks, Ed Version 20DUser_2025-07-18-06-07-44-367 62 views 1 comment 1 point Most recent by Siraj Syed -Support-Oracle Sales
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Problems with papi table (public api)Summary getting new data and ip adresses as a log reference.Content Hello, This is my first post on this forum, ive been searching on this subject and the only thing i g…User_2025-02-08-11-47-25-988 23 views 0 comments 0 points Most recent by User_2025-02-08-11-47-25-988 Reporting & Analytics for B2C Service -
Rule based ReportingContent Is it possible to create a report on how an incident gets closed like what has triggered its status change - if it is manually closed, then the user name or if b…Boby B Jacob 34 views 4 comments 0 points Most recent by Boby B Jacob Reporting & Analytics for B2C Service -
Can 'Last Updated By' filter currently logged-in user in Workspace Saved Search?Content Hi, I want to filter the contact records recently updated by the logged-in user using workspace saved search. However, I was only able to filter using User Name …User_2025-07-18-06-07-44-367 31 views 1 comment 1 point Most recent by Siraj Syed -Support-Oracle Sales
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Migrated Data in ReportsSummary Report performance impacts from migrated dataContent We've only recently converted to Oracle Service Cloud (4 months). We had an existing system and we are requi…User_2025-02-03-20-46-35-138 54 views 6 comments 0 points Most recent by Levi Dyckman-Support-Oracle Reporting & Analytics for B2C Service
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Survey grouping reportingSummary How to report out on field question.name as this does not have an IDContent I had a simple report we linked to an Agent dashboard showing VOC Scores by question.…Jeff Scrobel 25 views 2 comments 0 points Most recent by Jeff Scrobel Reporting & Analytics for B2C Service
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Workspace Saved Search - How To Filter Records That Were Recently Updated By The UserSummary Workspace Saved Search - How To Filter Records That Were Recently Updated By The UserContent Hi, Is it possible to filter records that were recently modified/upd…User_2025-07-18-06-07-44-367 27 views 1 comment 1 point Most recent by Siraj Syed -Support-Oracle Sales
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How to display knowledgebase by Keyword only not by PhrasesContent I am trying to set up knowledgebase in a new way where Answers are grouped into sections. To do that, we removed all keywords, and replaced them with 1 keyword. …User_2025-02-03-20-38-38-926 23 views 3 comments 0 points Most recent by User_2025-02-04-10-01-39-775 Reporting & Analytics for B2C Service
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Item issuance report with CostSummary Item Issuance report required with Cost.Content Hi, Is there any report for Inventory issuance including the Cost ( Item list price * Quantity issue ) Month or w…Bilalemail 60 views 8 comments 4 points Most recent by Cesar Gonzalez-111557 Reporting and Analytics for SCM -
Configure option in Workspace Infolet MissingContent Hi, In DEV environment (Orange) I was able to see the Configure option, but in Production (Blue) there was no Configure option available for the infolets. How do…User_2025-07-18-06-07-44-367 37 views 2 comments 0 points Most recent by User_2025-07-18-06-07-44-367 Reporting & Analytics for Sales
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Bounced Messages - Need to update the incidentSummary Bounced Messages do not update the incidentContent On successful sending of an email to a contact that is NOT marked as Invalid, The incident email header just s…Jeff Scrobel 35 views 1 comment 0 points Most recent by Wouter Willemse Reporting & Analytics for B2C Service
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Need Help in Logical SQL for recruiting sysdate time conditionSummary Need Help in Logical SQL for recruiting sysdate time conditionContent Hi Team, I am trying to add a new filter condition like "and TRUNC("Recruiting - Recruiting…User_2025-02-01-03-43-13-079 39 views 1 comment 0 points Most recent by User_2025-02-01-03-43-13-079 Reporting & Analytics for Sales
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Cannot Access Workspace InfoletsSummary Cannot Access Workspace InfoletsContent Hi, I've already set the profile option ZCA_ENABLE_ADAPTIVE_INFOLETS to Yes and added ORA_ZBS_SALES_ADMINISTRATOR_JOB to …User_2025-07-18-06-07-44-367 46 views 4 comments 0 points Most recent by User_2025-07-18-06-07-44-367 Reporting & Analytics for Sales
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Invalid Emails on Secondary ContactsSummary Incident will send with secondary contact having an invalid emailContent Our system will NOT send and incident if the PRIMARY contact has an invalid address. It …Jeff Scrobel 20 views 2 comments 1 point Most recent by User_2025-02-01-08-46-19-550 Reporting & Analytics for B2C Service
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Table name for industryContent Hi Members, I have been looking for sql table name for industry field in account. I have enabled the classification code in manage audit policies but I was unabl…