Reporting and Analytics
Discussion List
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We need a report on Anchors.Summary: Anchors arent represented well in answers and their solutions. How can we search for them? Content (required): I made a report to search an answer solution for … -
What is the Proper Syntax for an Exception Report Using the IF ArgumentSummary: Looking to change the color of the text when a result is outside of a SLA Using an Exception Report With a Logical Test Content (required): The report I've writ…Chuck Udzinski 23 views 2 comments 0 points Most recent by Chuck Udzinski Reporting & Analytics for B2C Service -
BI Publisher Report Parameters Performance IssuesContent Hi, We have created a report with 15 LOV parameters such as Business Unit, Supplier, Location based parameters, GL Tree based parameters, Buyer, Currency and GL …user10645928 14 views 1 comment 0 points Most recent by Arghyo Banerjee -Oracle Reporting and Analytics for SCM -
Enhanced Business Rule 2.0 LogSummary How to access EBR logContent Hi Can we access Enhanced Business Rule 2.0 log in BUI or in Agent Console. I know we can access legacy business rule from left navi…Baljeet Singh-231094 36 views 2 comments 0 points Most recent by Baljeet Singh-231094 Reporting & Analytics for B2C Service -
List of answers sent by agents on chat interactionsSummary It is possible to access chat_events.data_str in reports?Content Customer requested a report to list answers sent by agents over chat interactions. Reviewing cha…User_2025-02-03-17-16-55-538 35 views 3 comments 0 points Most recent by User_2025-02-03-17-16-55-538 Reporting & Analytics for B2C Service -
What are the different ways we can show an OTBI dashboard/report in the Oracle Sales Cloud Homepage?Summary What are the different ways we can show an OTBI dashboard/report in the Oracle Sales Cloud Homepage?Content Hi, Right now, the way we do this is by linking the r…User_2025-07-18-06-07-44-367 33 views 1 comment 0 points Most recent by Syed Misbauddin-Support-Oracle Sales
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Option to reset search filters in contact search reportSummary How can we enable agents to reset the search fields to serve the next customer?Content Hi there, We have an issue with search reports when agents use them; when … -
How to relate contacts and campaigns through reportsContent Hi All, Do we have an option for relating the contacts and campaigns through reports ? I want to create a report that shows the campaigns associated to a particu…User_2025-02-03-19-33-54-197 26 views 1 comment 0 points Most recent by Robert Conrad-148226 Reporting & Analytics for B2C Service
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Need to add exceptions to dashboard reportsContent Need to add exceptions to dashboard reports to give a visual indication as to where a request is in relation to its estimated resolution time (SLA) The requireme…User_2025-02-03-21-38-11-067 32 views 3 comments 1 point Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service
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First Time Chatter ReportSummary We are needing to keep track of "new" chattersContent I am trying to count the amount of new people chatting into the call center. We are trying to account per o…
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Field value is not displayed in report when record is created using REST APIContent Hello Members, We are creating few opportunities using REST api. We have a DCL field on opportunity which refers to promotions object. When we create a record us… -
Report to show who has assigned an incident on to another person or groupSummary Report to show who has assigned an incident on to another person or groupContent Hi i currently have a report which counts the number of incidents solved and uns…User_2025-02-03-18-05-12-461 62 views 5 comments 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service
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Incident Closedby ReportContent Hi Gurus, How to capture the closed by account in reports? I tried to get it from transaction table using Description equals 'Closed' filter. But no luck. Thanks…Mohana Gopal S-Oracle 33 views 3 comments 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service
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Report using Custom ScriptsContent Hi everyone, I have a requirement to create a report where we can display the number of incidents that has been routed to a different queue but only when the inc…Vaishali Rajput 39 views 2 comments 1 point Most recent by Rakesh Das-Oracle Reporting & Analytics for B2C Service -
Merged: We invite you to attend a ⭐️ LIVE ⭐️ webinar to get started with your Oracle Cloud Applicat…This discussion has been merged.Bethany Hubbell 5 views 0 comments 1 point Started by Bethany Hubbell Reporting & Analytics for B2C Service -
Display X number of recordsSummary Display X number of recordsContent We want to create a top 10 report and only display the top 10 in the report results. I thought I had a example script I used f…JLFolkman 22 views 7 comments 0 points Most recent by PavanSatishKumar Annavarapu-Oracle Reporting & Analytics for B2C Service
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Round date value to the last day of a monthSummary How to convert a given day to the last day of that month?Content Dear reader, Have looked in the report functions (Functions (custhelp.com)) and actually I'm loo…
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Embed BI Publisher Report on Account PageSummary We need to embed a custom BIP Report on Account Page which gives info to users on unpaid customer invoices. I have created a report based on AccountID as paramet…Umang Gupta 30 views 2 comments 0 points Most recent by Raghavan p-Oracle Reporting & Analytics for Sales
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OTBI performance recommendations paper (2679006.1) is available on MOS PortalSummary OTBI performance recommendations V2 doc is intended for OTBI system integrators, BI report developers and admins. It covers advanced performance tuning technique…Pavel Buynitsky-Oracle 139 views 11 comments 15 points Most recent by Pavel Buynitsky-Oracle Reporting & Analytics for Sales
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Queue not identify accountsContent Hi, I'm experiencing a queuing problem on my team. Only one of them is accessing the service queue. How is this possible? How can I assign everyone to the same q…Leonardo Lazarini 16 views 1 comment 0 points Most recent by Syed Misbauddin-Support-Oracle Reporting & Analytics for Sales
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Employee Hierarchy - Fixed Hierarchy Level is always zeroContent We have loaded employees' and managers' data populated in the resource object and running the ESS job to populate the employee hierarchy. I see manager hierarchy…Srinivas Malyala-Oracle 40 views 2 comments 0 points Most recent by Srinivas Malyala-Oracle Reporting & Analytics for Sales
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Is there a way to use API to schedule import/export of catalog data and to export reports?Summary Scheduling Import/Export of catalog data and exporting reports through APIContent Having known the methods to import/export catalog data and export reports in va…
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Feature Spotlight: Analytics for CX Sales MobileContent Analytics with modern visualizations and mobile friendly display is available starting 21C . With performance and key metrics available in the mobile app, sales … -
Agent login count is coming 0Content I'm creating a report that counts agent logins in RN, but in the column where it should count the number of logins, 0 is coming. What could be happening? Version…Leonardo Santos 28 views 1 comment 1 point Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service -
Chat agent idle timeSummary I need to build a report to show the idle time of a chat agentContent Hi, I'm trying to build a report that shows the agent idle time. This is the time that the …Ammar Aldaffaie 40 views 0 comments 2 points Most recent by Ammar Aldaffaie Reporting & Analytics for B2C Service -
How to do the linking of Tax Reporting Type CodeSummary Linking of Tax Reporting Type Code during running the service for European Sales Listing ReportContent Tax Reporting Type Code option is not showing any value to…Mithilesh Kashyap 87 views 0 comments 0 points Most recent by Mithilesh Kashyap Reporting & Analytics for Sales
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Filter issue - affecting all Agents Dashboard "My Inbox"Summary Agents use search in the My Inbox and it saves for all usersContent User A runs a report, My Inbox, with a filter: Search_thread and inters in the customer PO. T…Jeff Scrobel 32 views 2 comments 0 points Most recent by Jeff Scrobel Reporting & Analytics for B2C Service -
How to display the value of a Dynamic Choice List instead of a number on OTBI AnalysisSummary How to display the text value of a DCL (Dynamic Choice List) on OTBI AnalysisContent Hi all, I have an analysis of a custom object where some fields are DCL. Whe… -
How to get extracts from oracle commerce cloud and load into data lake (built on ADW)?Content How to get extracts from oracle commerce cloud and load into data lake (built on ADW)? We are looking forward to extract data from oracle commerce cloud applicat… -
Partner territory assignment to opportunitySummary If i create a opportunity 1st and associate partner afte that will the the partner territory assigned to opprtunityContent HI All, 1. if i create a opportunity f…