Reporting and Analytics
Discussion List
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Not able to fetch the records in the report because the size is exceeding the LimitSummary When searched for the report, since the no. of records fetched is very large, not able to process it. Please find the screen shot attached and let me know how ca…User_2025-02-06-00-30-44-017 41 views 5 comments 1 point Most recent by User_2025-02-06-00-30-44-017 Reporting & Analytics for B2C Service -
How to update the new list and home tab in for this reportContent We need to delete some objects from the new list and update also home tabGinger alan 43 views 1 comment 1 point Most recent by User_2025-02-01-08-46-19-550 Reporting & Analytics for B2C Service -
Trim characters before or after a space, or other seperator.Summary We have a custom key word routing script to route our incoming email incidents to the proper queues and products. We are looking to see what keyword rules trigge…Jeff Scrobel 30 views 1 comment 1 point Most recent by User_2025-02-01-08-46-19-550 Reporting & Analytics for B2C Service -
無料ライブHRセミナー 「人事DX検討の前に！事例から学ぶHRテクノロジー導入の秘訣」無料ライブHRセミナー 「人事DX検討の前に！事例から学ぶHRテクノロジー導入の秘訣」Minako.Marushima-Oracle 11 views 0 comments 0 points Most recent by Minako.Marushima-Oracle 日本語Cloud HCMフォーラム -
Custom object as a drop down filterSummary Workaround solution for Drop down filterContent I have custom object BallotExclusion linked to contact object. In report filter, I need to show Exclusion reason …User_2025-02-03-16-53-11-440 22 views 0 comments 1 point Most recent by User_2025-02-03-16-53-11-440 Reporting & Analytics for B2C Service
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How to hide/remove Duplicate rows on incident report without using Group_result/Aggregate functions.Summary How can I get my report to display only unique values instead of having multiple rows with the same value?Content Hi All Business Use case: Incident Quick search…Bajeebi Shaik 122 views 5 comments 1 point Most recent by Yashwanth Siddaraju Reporting & Analytics for B2C Service -
Facebook Pixel feature, is this supported or in roadmap?Summary Is it possible to support Facebook Pixel features into OCC. How can we integrate this to OCC? Are this in roadmap? Please, appreciate your comments.
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INC_PERFORMANCE TABLE - CREATE TO FINAL RESOVLE DISCREPANCYSummary INC_PER TABLE SHOWS CREATE TO FINAL RESOVLE SHOW CORRECT DATE WRONG AGENTContent Agent X - closed incident 10/13/2020 Customer - updated incident Agent Y - close…Jeff Scrobel 37 views 2 comments 1 point Most recent by Jeff Scrobel Reporting & Analytics for B2C Service
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How to Filter Assigned field in Task Report(Inline Edit) based on Logged WiseSummary is there any way to only Filter Assigned field data based on the logged in.Content Hi All We have a use case , Area Managers will be reassign tasks to Service En…Bajeebi Shaik 20 views 8 comments 1 point Most recent by Yashwanth Siddaraju Reporting & Analytics for B2C Service
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How to restrict Completed Tasks in-line edit for Assigned field.Summary It is not possible to restrict Completed Tasks in-line edit for Assigned field.Content Hi All Business Scenario: Auto Tasks ( Travel to Customer and Replace FR m…Bajeebi Shaik 27 views 4 comments 1 point Most recent by Ajay Yadav-140866 Reporting & Analytics for B2C Service
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Last Qualified Date objectSummary How to 'count' Last Qualified Date objectContent Hello, I need a way to count how many Leads were qualified in 2019. Since the 'Qualified' status only lasts unti…User_2025-01-22-20-09-02-352 37 views 2 comments 1 point Most recent by Marius Stana Reporting & Analytics for Sales
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ESS jobcall from OICS getting erroredSummary failing to call ess job from OICSContent HI All, Im trying to submit one ess job request from OICS, below are the error and payload. can someone help me. Error: …
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Daily rolling 7-day averages?Summary Is it possible to create a report showing prior 7-day rolling averages for a metric, by Day?Content Hello - I'd like to create a report that presents a daily rol…Loren K 42 views 1 comment 1 point Most recent by Ajay Yadav-140866 Reporting & Analytics for B2C Service -
Display filter value as output in a rowSummary display value passed in a filter, as output in a rowContent Hi all, We have a report to lookup contacts by it's c_id. The requirement is that even if no contact …User_2025-02-03-20-11-07-340 46 views 1 comment 1 point Most recent by Marius Stana Reporting & Analytics for B2C Service
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New Feature Fridays - Order Payload UpdatesContent Today's new feature is going to be a major asset this holiday season. We have two new properties in the Order Payload. One that allows you to view a list of orde…
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Need to validate out of box FCRR usefullnessSummary We need to determine if we can use the out of box FCRR Infolet formula for Agent FCRR or we need to customize to meet our definitionContent The current out of th…Jeff Scrobel 30 views 2 comments 1 point Most recent by Jeff Scrobel Reporting & Analytics for B2C Service
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Return link in OBIEE DashboardSummary We want to have a link that will return from the dashboard to the main view in Analytics Tile.Content We want to have a link that will return from the dashboard …
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Using Functions in Report Header and FooterContent I need to report the date of data in a report header (yesterday) as opposed to the date the report was created {CurrentDate}. Is there a way to put the day befor…User_2025-02-03-18-49-47-601 59 views 7 comments 1 point Most recent by Makarand Malandkar Reporting & Analytics for B2C Service
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Looking to find a the table that hosts text result for graph reportsSummary in an Infolet report - Current Backlog, there is a column showing Open Incidents and Responded. I am looking for the associated table. msg_lookup is a command bu…Jeff Scrobel 65 views 5 comments 1 point Most recent by Jeff Scrobel Reporting & Analytics for B2C Service
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You cannot create a link to a child group as it is having a parent group.Summary Trouble joining more than one query to a "main" one.Content Hi. I'm trying to join two queries to another one as shown in the picture. I can join G2 or G3 to G1,…User_2025-02-07-06-48-26-537 348 views 2 comments 0 points Most recent by User_2025-02-07-06-48-26-537 Reporting and Analytics for SCM
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Session Topic?Summary What would you like to learn more about?Content We are currently planning the rest of our CX Sales sessions for the rest of the year. What topics would you like … -
Agent Total Response Time field discrepancy: exact definition please?Summary Unclear on the discrepancy between this value, and the datediff from session creation to agent engagementContent In building some basic chat reporting, I want to…Loren K 32 views 3 comments 1 point Most recent by Ajay Yadav-140866 Reporting & Analytics for B2C Service
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Clarification on OOTB reports are available in service?Content Hi Team, In Service, Is the below reports are available in OOTB or have to create custom reports? I don't find any in BI analysis. 1. Average speed of response t… -
Closed and Created incidents reportContent Hi Gurus, We want to show the report on last 3 months, how many is created on particular month and how many closed on particular month. I have used date_group(in…Mohana Gopal S-Oracle 46 views 5 comments 1 point Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service -
I am not able to see Activities associated with Business plan in analysisSummary Not able to see any result for Custom subject area having relation between Activity and Business PlanContent Hi, I have created the custom subject area of Activi…
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Is there a way to list the reports not used ?Summary Can we list all the reports not used in Service Cloud ?Content Hi Team I am looking for a standard or custom one to list all the reports that are not used in the…abendaoudi-Oracle 48 views 5 comments 2 points Most recent by abendaoudi-Oracle Reporting & Analytics for B2C Service -
Backlog and Closed Cases ReportContent Has anyone created a report that includes both open and closed cases? I want to display a row for each case where it is still in an open status or if it was clos…JLFolkman 22 views 5 comments 1 point Most recent by User_2025-02-03-20-46-35-138 Reporting & Analytics for B2C Service
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Customer Data DumpSummary Seeded Customer dump reportContent All - Is there a seeded out of the box report that can create a dump of all customer related attributes?Hari Thyagaraj 22 views 2 comments 0 points Most recent by Hari Thyagaraj Reporting and Analytics for SCM