Reporting and Analytics
Discussion List
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Incident report - assigned to a second groupSummary Incident report that shows if an incident was transferred to a different groupContent Hello, I've been trying to figure out how to display the following scenario…User_2025-02-06-05-46-29-624 47 views 1 comment 1 point Most recent by User_2025-02-06-05-46-29-624 Reporting & Analytics for B2C Service -
what is exact columns names for Parent.ID and Parent.Name in category table?Summary what is exact columns names for Parent.ID and Parent.Name in category table?Content Building report for Categories table , looking two columns Parent.ID and Pare…ShivajiLohar 30 views 3 comments 1 point Most recent by ShivajiLohar Reporting & Analytics for B2C Service -
Chart display issues Desktop vs BUISummary Chart displaying differently in BUIContent Hi, I'm having a hard time getting a chart to display the same way on BUI as it is on the agent desktop. Any tips woul…Christian UoA 30 views 1 comment 1 point Most recent by Justin_D Reporting & Analytics for B2C Service -
Preview incident - without opening workspace?Content Hello! Could not locate any information in documentation or here at the community, so here goes: My agents wants a preview function of incident (customer thread)…User_2025-02-01-08-38-15-811 21 views 5 comments 1 point Most recent by User_2025-02-03-20-46-35-138 Reporting & Analytics for B2C Service
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Add new note/thread from reportSummary Add new note/thread from reportContent Our finance team need to respond to queries in their queue from a report. They'd like a faster way to do this without havi…User_2025-02-01-07-03-13-295 43 views 3 comments 1 point Most recent by User_2025-02-03-20-46-35-138 Reporting & Analytics for B2C Service
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Combining results from tables that are joined multiple timesContent Hi, When I join the same table twice using different conditions, both conditions give different results. The agents may satisfy any one or both the conditions. I…Geetha Amrutha 29 views 6 comments 1 point Most recent by User_2025-02-06-05-37-11-922 Reporting & Analytics for B2C Service -
Show custom menu as drop down menu in report filterSummary Show custom menu as drop down menu in report filterContent I have created custom menu "Employment details" with Primary,Additional & Both items. I have custom ob…User_2025-02-03-16-53-11-440 61 views 5 comments 1 point Most recent by User_2025-02-03-16-53-11-440 Reporting & Analytics for B2C Service
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Extend OTBI Agent Extract Maximum Rows for Excel FormatSummary Extend OTBI Agent Extract Maximum Rows for Excel FormatContent We recently implemented OTBI Agents that delivers extracts from an analysis that captures data wit…User_2025-02-07-20-17-33-726 244 views 7 comments 1 point Most recent by User_2025-02-07-20-17-33-726 Reporting & Analytics for Sales
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Version Control for Data Models and ReportsSummary version control reports in BI PublisherContent Hello, Is there any best practice, or any way to version or tag a report or a data model in BI Publisher ? Thanks,…Yasmine Boutin-Oracle 35 views 3 comments 1 point Most recent by Yasmine Boutin-Oracle Reporting and Analytics for SCM -
All Chat Sessions requested + email Incidents created in 1 view?Summary Need help to create a combined view of all Chat Sessions requested, plus all email Incidents created for any period -- is this possible??Content Hi - is there an… -
Report dynamic filter(custom field) wise using Custom scriptSummary Organization/Contact/Asset Quick Search Report based logged Agent mapped Division/Business Unit wise dynamically filtered.Content Hello,I'm new to the custom scr…Bajeebi Shaik 30 views 8 comments 0 points Most recent by Bajeebi Shaik Reporting & Analytics for B2C Service
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BI Analysis for territory and its dimensionsSummary I want to have an analysis with territory and it's dimensionsContent The purpose is to create an analysis, which can be referred to just to see Territories and a…Gautam Basu-242570 39 views 0 comments 1 point Most recent by Gautam Basu-242570 Reporting & Analytics for Sales -
Mapping Incidents as a Child to custom objectSummary Trying to map an incident to a custom objectContent Hello All, We are trying to map an incident as a child of a custom object which we have created, then trying …User_2025-02-06-05-53-04-796 41 views 5 comments 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service
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How to use date_add(date, units, interval, round)?Summary How to use date_add(date, units, interval, round)?Content In Incident table for column "incidents.updated" output is "2020-08-20T 08:33:23Z" but expected Output …ShivajiLohar 70 views 1 comment 0 points Most recent by Yashwanth Siddaraju Reporting & Analytics for B2C Service
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Show null value as blank is not working for report columnSummary Show null value as blank is not working for report columnContent I have built the report for incident table and I need blank value for null column. Here null val…ShivajiLohar 38 views 2 comments 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service
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Outbound interface to fetch records from FBDI Template which are ProcessedSummary Outbound interface to fetch records from FBDI Template which are ProcessedContent Hello Tech Gurus, I am new to Oracle Cloud.I have a requirement for outbount in…User_2025-02-05-23-01-57-438 44 views 1 comment 0 points Most recent by RaviThejaDarbha Reporting and Analytics for SCM
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Using Report Management Module (RMM) To Find Reports - Analytics Cookbook RecipeContent Using Report Management Module (RMM) To Find Reports: Finding reports in Oracle Service Cloud is possible in the Reports Explorer, but it can difficult if report…Kenny Tietz-23935 256 views 6 comments 13 points Most recent by User_2025-02-03-17-31-49-785 Reporting & Analytics for B2C Service -
Incident product number reportSummary We tried checking product/incident tables there it shows product_level as product description whereas we are expecting as product number. –Kindly let us know if …ShivajiLohar 39 views 7 comments 0 points Most recent by Robert Surujbhan-Oracle Reporting & Analytics for B2C Service
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Bursting sending duplicated reports.Summary Some outputs are being sent duplicted (or more!) by mailContent I have a report to get the hand quantity for each subinventory. The output is like: SUB ITEM QTY.…User_2025-02-07-06-48-26-537 27 views 2 comments 0 points Most recent by User_2025-02-07-06-48-26-537 Reporting and Analytics for SCM
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Lead Owner in Sales subject areaSummary Lead Owner in Sales subject areaContent Hi all, I need to add the Lead Owner in an analysis. Name or First Name/Last Name (not your Resource Id or Party Id). I h… -
OTBI - Table or view does not exist at OCI CallSummary Unable to generate risk management report from standard subject areaContent We are trying to generate an analysis report for "Risk Management Cloud - Compliance …Yasir Humayun 37 views 3 comments 1 point Most recent by Yasir Humayun Reporting & Analytics for Sales
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Agent Overview InfoletsSummary Agent Overview Infolets - showing "1 Record"Content I am fairly certain I know this "1 Record" means the report is bulling back 1 record with the intended total …Jeff Scrobel 26 views 1 comment 1 point Most recent by User_2025-02-01-08-46-19-550 Reporting & Analytics for B2C Service -
Join Incidents table with answer details tableSummary Join incident table with answer details tableContent We have saved docId in custom object and mapped it to incident. We want to build a report to join incident t…Utkarsh Dangayach-194615 48 views 2 comments 0 points Most recent by Utkarsh Dangayach-194615 Reporting & Analytics for B2C Service
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Report To Display Parent Incident RecordsSummary Child Incident need to show all other incidents related to one parent incidentContent Hi, I have custom incident report which display all related incidents belon…Baljeet Singh-231094 48 views 3 comments 0 points Most recent by Jayant Singh-120650 Reporting & Analytics for B2C Service -
Working with Third-Party Files in your CX Commerce StorefrontSummary How to upload and manage third-party files such as Google Search and Apple Pay certificates used in your CX Commerce StorefrontContent The Oracle CX Commerce ser… -
Is it possible to show partner deatils in accountSummary We need to show related partners of account from PRM in account 360 in subtabContent Hi, We have an requirement to show the list parters who worked on the leads …
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Aging Report frp the Service Request using OTBISummary I want to Create one Time Trend Analysis, which have weekly, Monthly , quarterly and annually based values of SR Created and Closed.Content I want to Create one …Preethi nair 14 views 1 comment 0 points Most recent by Julian Challenger-Oracle Reporting & Analytics for B2C Service
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Agent Workspace Report - display user running reportContent Hi all, I have a requirement to run a report based on the Contacts table, and at the end of the report I should output who ran the report. So it needs to look so…