Reporting and Analytics
Discussion List
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Time in status - only for incidents with a particular statusSummary Only report on incidents that include a particular status (not status type)Content Hi all. I am using the Time in status report (found here: https://cloudcustome…User_2025-02-01-08-17-38-818 73 views 0 comments 0 points Most recent by User_2025-02-01-08-17-38-818 Reporting & Analytics for B2C Service -
Set Default Selection of Owner Prompt to Currently Logged-in UserSummary Set Default Selection of Owner Prompt to Currently Logged-in UserContent Hi, I want the currently logged-in user to be the default selection of Owner prompt I cr…User_2025-07-18-06-07-44-367 56 views 3 comments 0 points Most recent by User_2025-07-18-06-07-44-367 Reporting & Analytics for Sales -
Dashboard Filters Not Updating As ExpectedSummary I am trying to make updates to some dashboard report filters and they are not being saved and/or are somehow holding on to previous settings.Content I am trying … -
Is there any rest api to run the report and download outputSummary Rest api for BI analysisContent Hi, Is there any rest api availbe to run and BI analysis and download the output. eg: Lead analyis Regards, Sudheer.
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View analytics around sent emailsSummary How do I know that emails were sent?Content Hi, Let's say I use ConnectPHP to send 1000 emails in batches of 200. Currently, a lot of people from each batch are …King Jack 34 views 1 comment 1 point Most recent by Gursimran Singh Saini Reporting & Analytics for B2C Service -
How to capture existing Report name and Data model details in BIP ReportSummary How to capture existing Report name and Data model details in BIP ReportContent Hi All, We are having a requirement to develop the BIP publisher report which wil…Rohit Soni-259808 103 views 2 comments 4 points Most recent by Rohit Soni-259808 Reporting and Analytics for SCM
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Is there a way to hide / remove the limit and order options for a report?Summary Need to be able to limit the number of records that an agent can see with a blank search using a custom contacts quick searchContent The quick search is useful t…Adam Neale 33 views 4 comments 1 point Most recent by Adam Neale Reporting & Analytics for B2C Service -
Get Time difference from same report columnSummary Get time difference for same incident ID but in same columnContent Hi I have incident ID and Adjusted time column in same report. Same incident ID has two time r…Baljeet Singh-231094 30 views 5 comments 0 points Most recent by Sarah Oracle-Oracle Reporting & Analytics for B2C Service -
Fetch only new or updated data from Last runContent Hi All, I am very new to Reporting hence need help to devlop report to fetch only incremental data. Report Logic: 1) Report will be called by Webservice by passi…Mayank Pande 115 views 1 comment 2 points Most recent by Umamaheswara Reddy Karri Reporting and Analytics for SCM -
Workaround To Searching Products and Product Groups in Workspace or Normal SearchContent Hi, I learned that Product and Product Group search is only available for the adaptive search REST api. Is there a workaround for this using the normal search or…User_2025-07-18-06-07-44-367 31 views 3 comments 2 points Most recent by Siraj Syed -Support-Oracle Sales
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Passing Dynamic Filter values in a reportContent Hi, I have to filter the search report data associated with a field by passing a dynamic value that is available in the Workspace(i.e Incident.contactID). Can an…chandhiraekaran Nataraj 53 views 2 comments 0 points Most recent by Lakshay Bhalla Reporting & Analytics for B2C Service
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Workspace Rule for Pop up Warning if you are attempting to send email to invalid email addressSummary We need to provide additional stopping points or warnings to our agentsContent We need create several warning when we have a contact with an invalid email addres…Jeff Scrobel 36 views 3 comments 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service -
Add percentage in bar graphSummary Add percentage in bar graphContent Hi all, I need to add the percentage for each Status Name. I chose the Pareto graph because it shows the percentage scale. But… -
How to display 'Month name' instead of the number of the Month in OTBI analysisSummary How to display 'Month name' instead of the number of the Month in OTBI analysisContent Hi all, In the result of an analysis, for the Month field, I need to see t…
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Alternative Solution To Using User Organization Hierarchy Based LoginSummary Alternative Solution To Using User Organization Hierarchy Based LoginContent Hi, We're having issues with using User Organization Hierarchy Based Login filter in…User_2025-07-18-06-07-44-367 91 views 1 comment 0 points Most recent by Priscila Terazawa - Support-Oracle Reporting & Analytics for Sales
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Can You Link an OTBI Report on the Sales Cloud Homepage?Content Hi, We want users to give quick access to their most used reports in OTBI by trying to find a way to have the link available in the sales cloud homepage. Is this…User_2025-07-18-06-07-44-367 36 views 1 comment 1 point Most recent by Priscila Terazawa - Support-Oracle Sales
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Make CampaignId available as a session scope variableSummary Adding the CampaignId as a session variable will make able to add contextual analysis at the Campaign analysis tab from Campaigns.Content As we've made with some… -
Tracking time spent in Incident QueueContent Hi, I have/am trying to build a report that shows how long an incident has been in a certain queue. I'm using inc_performance.intv_type Queued to De-queued filte…James G 39 views 1 comment 0 points Most recent by Alison-UniSA Reporting & Analytics for B2C Service
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Using Transaction Table to determine when and who sent initial responseSummary I need to get the accounts.group_id of the employee who sent out the initial response transactions.acct_idContent I have the Transaction Table at the Root and th…Jeff Scrobel 34 views 4 comments 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service
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multiple ParameterValuesContent I need to call runReport webserivce in groovy and pass two parameters to the report (see my groovy below). Could someone please provide a sample groovy that can …
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How To Import/Export Lead Assignment RulesContent Hi, I want to extract the existing lead assignment rules in oracle sales cloud, update and be able to import the updated rules back in OSC. Is this possible? Tha…User_2025-07-18-06-07-44-367 64 views 3 comments 1 point Most recent by Siraj Syed -Support-Oracle Sales
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How to deactivate BI Report Jobs during/right after P2TSummary Is it possible to deactivate report jobs during a P2T, avoiding the reports to be sent automatically right after the P2T is completed?Content Hello, Our customer…Murielle Manambelona-Oracle 38 views 1 comment 0 points Most recent by Sahil_Makhiza Reporting and Analytics for SCM
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How To Make Custom Field Appear In Workspace FilterContent Hi, I can't find a custom field in the Workspace filter. How do I expose this field? Thanks, Ed Version 20DUser_2025-07-18-06-07-44-367 51 views 3 comments 1 point Most recent by Siraj Syed -Support-Oracle Sales
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サブジェクト領域で使えなくなるデータについてAnnouncement HCM Cloudのサブジェクト領域では、あまり使われない列やディメンジョンが削除されることがあります。 このスレッドで、アップデート別にコメント欄に投稿します。(20B…Yumiko Uotsu-Oracle 22 views 3 comments 0 points Most recent by Yumiko Uotsu-Oracle 日本語Cloud HCMフォーラム -
How To Export Internal Resource Organization HierarchyContent Hi, How do I export the Internal Resource Organization Hierarchy will all the user information. Thanks, Ed Version 20DUser_2025-07-18-06-07-44-367 67 views 1 comment 1 point Most recent by Siraj Syed -Support-Oracle Sales
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Problems with papi table (public api)Summary getting new data and ip adresses as a log reference.Content Hello, This is my first post on this forum, ive been searching on this subject and the only thing i g…User_2025-02-08-11-47-25-988 23 views 0 comments 0 points Most recent by User_2025-02-08-11-47-25-988 Reporting & Analytics for B2C Service
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Rule based ReportingContent Is it possible to create a report on how an incident gets closed like what has triggered its status change - if it is manually closed, then the user name or if b…Boby B Jacob 35 views 4 comments 0 points Most recent by Boby B Jacob Reporting & Analytics for B2C Service -
Can 'Last Updated By' filter currently logged-in user in Workspace Saved Search?Content Hi, I want to filter the contact records recently updated by the logged-in user using workspace saved search. However, I was only able to filter using User Name …User_2025-07-18-06-07-44-367 32 views 1 comment 1 point Most recent by Siraj Syed -Support-Oracle Sales
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Migrated Data in ReportsSummary Report performance impacts from migrated dataContent We've only recently converted to Oracle Service Cloud (4 months). We had an existing system and we are requi…User_2025-02-03-20-46-35-138 56 views 6 comments 0 points Most recent by Levi Dyckman-Support-Oracle Reporting & Analytics for B2C Service
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Survey grouping reportingSummary How to report out on field question.name as this does not have an IDContent I had a simple report we linked to an Agent dashboard showing VOC Scores by question.…Jeff Scrobel 26 views 2 comments 0 points Most recent by Jeff Scrobel Reporting & Analytics for B2C Service